Head of System Support
AlJazira Capital
مجموع سنوات الخبرة :22 years, 6 أشهر
Established systems support strategy in accordance with organisation priorities and strategies. Developed shared approach of client services in direct coordination with internal and external stakeholders. Led internal advisory committee sessions; provided technical recommendations regarding hardware specifications, hardware and software acquisition; evaluated vendor proposals. Established strong rapport with clients and vendors to ensure productive long-term relationships. Managed IT initiatives and projects. Evolved IT service management.
Participated actively in Capital Change Advisory Board; coordinated new projects with various departments. Developed project plans and oversaw execution of project aims and objectives. Engineered system architecture for TadawulCom service. Prepared IT procedures for code review and change control for Capital IT Segregation project.
Designed, developed, and implemented new systems for online banking services. Coordinated execution of new projects and oversaw integration into larger banking systems. Provided support and maintenance for online banking services. Automated business processes using APPIAN to monitor process applications and identify bottlenecks. Migrated TadawulCom system to new market system, provided gap analysis.
Constructed Java and J2EE framework for Surgical Item Management project. Developed architecture for programming, collaborated with team members to ensure project efficiency and completion.