Alaa Alderbas

• Support daily department operations and assist in managing workflow efficiency.
• Coordinate between teams to ensure smooth customer service and issue resolution.
• Assist in supervising staff performance and supporting team productivity.
• Handle customer escalations professionally while maintaining high satisfaction standards.

• Managed warranty contracts, renewals, and customer accounts professionally.
• Built strong customer relationships and contributed to customer retention.
• Supported sales targets and ensured high-quality customer service.
• Collaborated with multiple departments to improve operational efficiency.

• Managed customer databases, contracts, and system records with high accuracy.
• Cleaned the system from duplicate accounts, outdated records, and incorrect information.
• Improved data quality by identifying inconsistencies and operational issues.
• Trained employees on data entry procedures, system usage, and maintaining accurate
records.

• Delivered professional customer service and achieved sales goals.
• Assisted customers with selecting suitable services and solutions.
• Provided support and guidance to new employees during onboarding and training.