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alaa alrafaihi, Guest Relations Specialist

alaa alrafaihi

Guest Relations Specialist· Radisson Blu Hotel

Saudi Arabia

Master's degree, Photography

Work experience

Total years of experience: 3 years, 7 months

Guest Relations Specialist

November 2019 - February 2020

Radisson Blu Hotel

Jeddah, Saudi Arabia

November 2019 - February 2020

Examine daily duties, assign tasks and check on progress
Analyze customer feedback from hotel guestbook and online reviews and
suggest ways to improve ratings
Recommend local tourist spots, including places to dine, shop and sight-see Establish friendly relationships with regular hotel clients
Coordinate and manage communication between guests and staffand follow
up to ensure we resolve customer concerns Ensurespecialguests, likedisabledpeople, elderly, children, and VIPs,
receive personalized services
Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Photographer, Still Photographer

January 2015 - January 2016

United States

January 2015 - January 2016

Photographed high-quality images for director Hani Alqattan’s film
Responsible for both hard copy printed images as well as online distribution
Planned for all on-location and studio shoots
Tracked inventory of all photo lab products and equipment
Performed advanced computer processing of images for assignments
Designed poster for the award-winning film "Retribution" by Abdullah H. Abuljadail
Job role:
Design, Creative, and Arts

Art Teacher

January 2014 - January 2014

January 2014 - January 2014

Abjad School, Saudi Arabia.
Taught art to students with special needs of all ability and age levels
Developed curriculum for special needs students to assist in understanding key concepts
such as color and shape
Conducted parent-teacher meetings to discuss personalized goals for each student
Coordinated learning goals with other faculty and peers
Job role:
Teaching and Academics

Assistant Photographer

January 2013 - January 2014

January 2013 - January 2014

Forsat Tamayoz Institution, Saudi Arabia.
Responsibilities Include:
Responsible for advanced computer processing of assigned images
Met with clients to inform them on available projects
Taught courses to beginner photographers
Defined and recommended detailed solutions to capture images
Job role:
Design, Creative, and Arts

Art Teacher

January 2009 - January 2010

Jeddah Middle School

Saudi Arabia

January 2009 - January 2010

Wrote curriculum and taught students in secondary school level art
Responsible for student growth plans
Worked with several faculty members on updating curriculum design
Job role:
Teaching and Academics

Education

New York Film Academy

January 2016

January 2016

Master's degree, Photography

United States

King Abdulaziz University, Saudi Arabi

January 2010

January 2010

Bachelor's degree, Art Education

United States

GPA (point): 3.93 out of 4

GPA (point): 3.93 out of 4

Skills

ARABIC
Expert
ARABIC
Expert
CUSTOMER RELATIONS
Expert
CUSTOMER RELATIONS
Expert
ART
Expert
ART
Expert
CURRICULUM DESIGN
Expert
CURRICULUM DESIGN
Expert
ACADEMIC
Expert
ACADEMIC
Expert
ADOBE
Expert
ADOBE
Expert
ADOBE PHOTOSHOP
Expert
ADOBE PHOTOSHOP
Expert

Social profiles

Personal Website
Personal Website
alaa-alrafaihi.com/

Training and Certifications

Certifications
digital marketing
Dec 2019 - Feb 2020
Show credentials