علاء الرواشدة, Digital & Technical Marketing Manager

علاء الرواشدة

Digital & Technical Marketing Manager

WIT Marketing Agency

Location
Saudi Arabia - Riyadh
Education
Bachelor's degree, Computer Information Systems
Experience
12 years, 1 Months

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Work Experience

Total years of experience :12 years, 1 Months

Digital & Technical Marketing Manager at WIT Marketing Agency
  • Saudi Arabia - Riyadh
  • My current job since November 2021

الرياض السعودية
• Responsible for managing digital marketing campaigns including Web, SEO, Email, and social media platforms
• Responsible to measure and report performance of all digital marketing campaigns and access against goals
• Develop strategies, implement campaigns and optimize the digital marketing channels to drive traffic, engagement and retention
• Manage budgets and leverage data across the digital marketing mix and campaigns to achieve scale and efficiency
•Establish, measure, and optimize KPIs and analytics for paid and organic digital channels to increase projected and actual ROI
• Responsible for growing brand awareness, driving engagement and increasing sales through online channels
• Implement campaigns across Google Ads, Facebook, LinkedIn, Instagram, Snap chat, TikTok etc.
• Provide detailed monthly social and web traffic analytics reporting to Senior Leadership
• Manage and improve online content, considering SEO and Google Analytic
• Perform SEO Research, Website Audits, Google Analytics, Keyword Research and Analysis, competitive audits and Market Research
• Manage and maintain all digital communication channels (social media, and website) and explore means to develop them
• Working with graphic designers and web developers to develop websites
• Analyzing and developing websites, fixing their problems and making them more responsive
• Create websites and landing pages to suit customer requirements
• Work to create a digital presence for customers and present in a modern

Technical Support Engineer at (Arabic Computer System (ACS
  • Saudi Arabia - Riyadh
  • July 2016 to October 2021

Outsourced for Al Rajhi Bank
- Provide day-to-day support, operation and control of all equipment within an organization’s network infrastructure
- Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue.
- Build rapport and elicits problem details from help desk customers.
- Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician.
- Field incoming help requests from end users via both telephone and work orders in a courteous manner.
- Apply diagnostic utilities to aid in troubleshooting.
- Access software updates, drivers, knowledge bases and frequently asked questions resources on the Internet to aid in problem resolution.
- Identify and learn appropriate software and hardware used and supported by the organization.
- Perform hands-on fixes at the desktop level, including installation and upgrading software, implementing file backups, and configuring systems and applications.
- Test fix to ensure problem has been adequately resolved.
- Perform post-resolution follow-ups to help requests.
- Installation of Windows Operation system like Windows 7 & 10
- Monitor &Maintaining the network printers.
- Troubleshoots remote communication systems and network connectivity in a 24-7 environment to determine if problems are hardware or software failures.

Technical Support / Assistant System Admin at Al-Turuq Contracting Co., Riyadh-KSA
  • Saudi Arabia - Riyadh
  • November 2013 to December 2015

- Installation, Configuration, and Maintenance for windows server 2003, 2008, and 2012.
- Providing technical and business support for the ERP system among all business unites.
- Problems and issue solving with vendors on time bases.
- Backup tacking and maintenance for servers and End-users.
- Windows 7 and Windows 8 installation and configuration for End-users.
- Performing network activities; IP creation, CAT5e termination, Hub and Routers connectivity.
- Connecting and configuring printers.
- Providing technical support for end users

Technical support at Triple Dimension Information Technology, Amman-Jordan
  • Jordan - Amman
  • September 2011 to September 2013

- Installation, Configuration, and Maintenance for windows server 2003, 2008.
- Infrastructure support and implementation for client data centers.
- Supporting Pre-Sale teams.
- After Sales issues solving and client support.
Courses

Education

Bachelor's degree, Computer Information Systems
  • at Arab Academy
  • June 2010

Institution Name Arab Academy for Banking and Financial Sciences Title of qualification awarded BSc in Computer Information Systems Level in national or international classification

Specialties & Skills

Server Management
Windows Network Administration
IT Management
Network Hardware
Technical Support
Networking Servers
Technical support
Windows7- Windows8
Computer skills and competences
Social skills and competences
Facebook Ads
WordPress
Digital Marketing
Twitter Ads
Search Engine Marketing (SEM)
Digital campaigns management
Landing Page Optimization
Search Engine Optimization (SEO)

Social Profiles

Personal Website
Personal Website

URL removed due to policy violation. Please contact support for further information.

Languages

English
Intermediate
Arabic
Expert

Training and Certifications

Digital Marketing Basics (Certificate)
Date Attended:
November 2021
Digital Marketing (Certificate)
Date Attended:
November 2021
Technical support skills (Certificate)
Date Attended:
November 2021
Introduction to Cyber Security (Certificate)
Date Attended:
November 2021
Building websites using wordpress (Certificate)
Date Attended:
November 2021
MCSA (Certificate)
Date Attended:
June 2014
A+ (Certificate)
Date Attended:
June 2009
MCTIP (Certificate)
Date Attended:
July 2013
Valid Until:
July 2013
CCNA (Certificate)
Date Attended:
March 2013
Valid Until:
June 2013