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Alaa Alsalem, Back Office Specialist

Alaa Alsalem

Back Office Specialist·HungerStation

Saudi Arabia

Diploma, Computer Science

Work experience

Total years of experience: 2 years, 0 months

Back Office Specialist

June 2021 - November 2021

HungerStation

Riyadh, Saudi Arabia

June 2021 - November 2021

• Entered and updated customer data accurately in internal systems
• Managed and organized requests and records efficiently
• Processed financial claims with high attention to detail
• Used CRM systems to track and manage cases

Company industry:
Internet & E-commerce
Job role:
Customer Service and Call Center

Customer Care Agent

March 2020 - May 2021

HungerStation

Riyadh, Saudi Arabia

March 2020 - May 2021

• Recorded and updated customer data in the system
• Maintained organized records of customer requests
• Ensured data accuracy when handling information

Company industry:
Internet & E-commerce
Job role:
Customer Service and Call Center

Administrative Assistant

February 2019 - April 2019

Pioneers Rehabilitation Daycare Center

Riyadh, Saudi Arabia

February 2019 - April 2019

• Maintained and organized student records and files
• Entered and updated data accurately
• Assisted with documentation and administrative tasks
• Tracked case progress and updated information

Company industry:
Other Healthcare Services
Job role:
Administration

Education

Imam Mohammed Bin Saud University

January 2019

January 2019

Diploma, Computer Science

Saudi Arabia

Imam Mohammed Bin Saud University

January 2017

January 2017

Bachelor's degree, Psychology

Saudi Arabia

Skills

Task Management

Expert

Persuasion Skills

Expert

Team oriented

Expert

problem solving skills

Expert

Working Under Pressure

Expert

Working under pressure

Expert

Quick adaptation in the work environment

Expert

Problem solving

Expert

Communication skills

Expert

Team worker

Expert

Negotiation and persuasion

Expert

Task Management

Expert

Persuasion Skills

Expert

Team oriented

Expert

problem solving skills

Expert

Working Under Pressure

Expert

CUSTOMER RELATIONSHIP MANAGEMENT

Intermediate

COMPUTER SCIENCE

Intermediate

DATA ENTRY

Intermediate

DATA MANAGEMENT

Intermediate

DETAIL ORIENTED

Intermediate

INFORMATION ORGANIZATION

Intermediate

MANAGEMENT

Intermediate

MICROSOFT EXCEL

Intermediate

OFFICE MANAGEMENT

Intermediate

REHABILITATION

Intermediate

Languages

Arabic

Native Speaker

Training and Certifications

Certifications
Professional Excel Course Customer Service Course Communication Skills Course
‏ CBP professional leadership Certified by IBTA
Feb 2022

Training
Psychologist Assistant
Pioneers Rehabilitation Daycare Center
Feb 2019