Customer service Supervisor
Al Shay
Total years of experience :14 years, 2 Months
• Assign certain duties and tasks to the employees.
• Evaluate the team as well as the project performance and innovate new ideas to help in achieving the targets.
• Developing staff, mentoring, and providing career coaching.
• Motivating staff, individually and as a group; understanding and supporting diversity; and establishing an effective team.
• Give a professional feedback to the team members and advice how to improve their performance by giving coaching and one to one sessions.
• Setting goals and objectives for the project.
• Conducting training sessions for the employees to cover the performance gaps and to enhance their capabilities.
• Managing the queue of the customer sometimes adults sometimes kids and both of them.
• Explain to the customers about kidzania and the concepts of it .
• Handle the complaint and fix it.
• Customer service also.
• Doing the affluence sheet and the consumables sheet also the inventory of the stock.
Distribution
installing and configuring computer hardware operating systems and applications;
monitoring and maintaining computer systems and networks;
talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;
troubleshooting system and network problems and diagnosing and solving hardware or software faults;
replacing parts as required;
providing support, including procedural documentation and relevant reports;
Researching and identifying sales opportunity, generating leads, target identification and classification
Reaching out to new customers and making presentations or pitches outlining the benefits of product/ services.
Understanding the client requirements and then customizing the product/ services as per their needs
Maintaining relationship with all potential and existing clients
Ensuring proper servicing and after sales support to clients
Data reporting to management and gathering market intelligence
maintain hardware and software for the PCs and laptop.
Technical support technicians must have a solid understanding of computer hardware and software, since they spend a good portion of time answering questions about hardware and software problems. They may work for organizations, vendors, or companies that provide third-party contract technical support.
Technicians who work solely in a technical support capacity manage customer questions directly via telephone or e-mail. A high degree of technical skill is needed to solve problems in what can be a stressful environment.
Education: Graduation: Graduated from the faculty
