Officer , Customer Complaint
Al Sayer Group
Total years of experience :14 years, 2 Months
- Audit the workflow of customer complaints received from different resources ( Inbound calls, Outbound calls, Cards, Online, internal verbally and internal CR service )
- Follow up the status of Complaints ( Resolved, Unresolved, Customer Unreachable, Reject by realizer or Reject by Approver )
- Entering the data of the Customer Complaints Cards in the project of CC in the system after collect it from Garages and Show Rooms
- Create tables of Comments/Suggestions throught out the collected cards
- Schedual Appointments and Answering phone calls
- Sending and Receiving Emails / Sending and Receiving Faxes
- Typing and filing
- Participating as organizer in department activities
( Corporate Events & PR / Marketing Events )
- Participating in CEC ( Competency Enhanced Center ) as adminstrator
- Participating in ISO 9001 : 2008 as Internal Auditor
- Worked as Temporary Secretary to CEO