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Alaa Hakeem, Chief Shared Services Officer

Alaa Hakeem

Chief Shared Services Officer·Jabal Omar Development Company

Saudi Arabia

Diploma, Certified in Personnel Practice

Work experience

Total years of experience: 13 years, 0 months

Chief Shared Services Officer

May 2017 - December 2019

Jabal Omar Development Company

Jeddah, Saudi Arabia

May 2017 - December 2019

Leading the Shared Services Division which in particular the Human Resources, Business Information Systems, Corporate Procurement, Corporate Premises, Information Security, Engagement and Internal Communication as well as Administrative Affairs. In addition to the development of the Shared Services strategy in alignment with the corporate strategy and leading the implementation to ensure robust business growth while partnering and providing leadership counseling to CEO and C suite in to how to maximize performance results and efficiency across Jabal Omar Development Company & its subsidiaries.
Major Achievements:
 Partner with JODC CEO in establishing company strategic objectives and KPIs
 Revamp Company’s operating model and structure
 Revamp Shared Services Organizational Structure to support business strategic direction, growth and delivery
 Streamline and development of Shared Services policies and procedures
 Improve Shared Service productivity and reduce overall division cost by 35% (SR 10M+) against previous year
 Establishment of Information Security Department, Strategy and SOPs
 Establishment of Internal Communication and Engagement Department
 Establishment of new Makkah branch office
 Rolling out the company internet portal “We”
 Introducing employee wellness programs
 Rolling out employee certification programs
 Development of Executive Succession Planning
 Focal point of contact with Nomination & Remuneration Committee on all related aspects of people, organization and culture.

Company industry:
Real Estate
Job role:
Support Services

GENERAL DIRECTOR HUMAN RESOURCES

July 2016 - May 2017

Jabal Omar Development Company

Jeddah, Saudi Arabia

July 2016 - May 2017

Leading the Human Resources Function across Jabal Omar Development Company and its subsidiaries and the development of its strategy and revamping the operating model while managing and driving the change.
Major Achievements:
 Revamp Jabal Omar HR Operating Model and Strategic Objectives
 Development of HR Policies & Procedures
 Development of HR organizational structure by introducing HR functions such as Talent Acquisition, Organization Development, Talent Management, Learning & Development, HR Business Partner and Compensations & Benefits
 Introduction and implementation of HRMS via Oracle Fusion
 Development of Jabal Omar Organizational Structure, Grading Structure, Job Classification, Evaluation and Salary Structure
 Design of Total Rewards Policies while introducing short-term and long-term incentive plans and other benefits
 Establishment of Performance Management System

Company industry:
Real Estate
Job role:
Human Resources and Recruitment

TOTAL REWARDS MANAGER GCC & LEVANT FOODS

August 2012 - July 2016

PepsiCo

Riyadh, Saudi Arabia

August 2012 - July 2016

Leading the Total Rewards agenda in GCC & Levant Foods Commercial Unit by driving PepsiCo Global Healthy Living Agenda in GCC and acting as Gatekeeper & lead for all related C&B aspects while maintaining strategic partnership with business and leadership team.

Major Achievements:

 Led the SMART Spend project to generate savings over $0.5Millions
 Led the frontline emerging market review for GCC
 HR Policies Harmonization of all PepsiCo’s entities in GCC
 Building Successful Labor Compliance & Equity Business Case
 Launching Total Rewards portal for GCC
 Partnering with Finance for a successful change management implementing new Finance Operating Model
 Activate Employee Wellness agenda in GCC under the brand of “Healthy Living”
 Enhance Reward and Recognition policies to improve retention
 Redesign Saudi nationals C&B to minimize turnover
 Leverage PepsiCo Global Flex Policies in GCC
 Introduce HR scorecards

Company industry:
FMCG
Job role:
Human Resources and Recruitment

TALENT ACQUISITION & CORPORATE HR MANAGER

February 2012 - July 2012

PepsiCo (Saudi Snack Foods Company)

Riyadh, Saudi Arabia

February 2012 - July 2012

Leading Talent Acquisition & Organizational Development for GCC Foods BU. In addition to be a strategic business partner for Corporate Functions.

Achievements:
- Enhanced sourcing productivity by introducing e-sourcing and minimizing headhunters dependency.
- Signed up HRDF Agreement to recruit 100 Saudis in Operations.
- Introduce new sourcing channels to maximize localization.
- Roll out PepsiCo new Tracking Application System powered by Kenexa for GCC Management & HR team.
- Building 2012 Training Calendar for BU.
- Leading GCC project team in PepsiCo new HR Operating Module through validation and design phases.
- Enhanced quality and time lead time of OnBoarding Process.
- Setting Best practices in Talent Acquisition Communications.

Company industry:
FMCG
Job role:
Human Resources and Recruitment

Regional HR Manager - Upper Gulf

February 2010 - February 2012

Almarai Company

Al Kuwait, Kuwait

February 2010 - February 2012

• Manage Implementation of Personnel Policies to help the
organisation achieve its HR goals.
• Manage the medical services / referrals to ensure all employees in the region receive adequate and high quality medical treatment.
• Lead regional recruitment activities to ensure all functions receive adequate manpower to deliver the objectives.
• Manage Payroll related activities to ensure all employees in the region receive their payments (Salary, Commissions, over-time,
Holiday salary advance) as per payroll calendar.
• Manage employee Contracts through SAP Workflow and Regional
Personnel Officer to ensure all employees in the region work under valid contracts.
• Manage all personnel transactions for over 1500 employees such as contract renewal, promotions, transfers, disengagements.
• Effectively managing and addressing to all employee relation matters
respectively to company policies and local legislation in Kuwait, Qatar and Bahrain.
• Manage and monitor Public Relations to ensure a positive brand image is exhibited among local community.
• Manage all administration activities to ensure on time renewal and
issuance of new work permit, health card, car registration and logo
permits…etc.
• Manage company properties and vendors contracts.
• Manage sourcing and negotiation for new properties & vendors contracts.
• Manage Staff Development to ensure all staff in the team goes through
structured training and updated knowledge required to expedite their
responsibilities.
• Partner with H&S to maintain Health and Safety measures in HO, Depots & Accommodations.

Achievements:
- Over 1.5 Million SR productivity initiative in Accoummodation for 2012.
- Maintained zero delay in Payroll for Upper Gulf Region.
- Partner with Sales Function to maximise Talent Building through Sales Supervisor program.
- Roll out new Kuwaiti Labour Law changes in 2010.

Company industry:
FMCG
Job role:
Human Resources and Recruitment

Recruitment Manager

July 2008 - January 2010

Almarai Company

Saudi Arabia

July 2008 - January 2010

Manage and monitor the recruitment and selection activities for locals, internal and Overseas applicants in order to attract the right candidates that meets the divisional requirements, by effective manpower planning, effective communication and coordination with internal & external customers and recruitment sources as well.

Major Achievements :

• Developing Recruitment Processes.
• Developing Recruitment Service Level Agreements.
• Developing Recruitment Templates & Forms.
• Develop Recruitment & Selection Techniques and Tools for better selection.
• Implement Competence Based Selection.
• Train and Coach new team members on all recruitment aspects.
• Enhance localization Strategies to achieve Almarai strategy for localization.
• Developing Localization Database System.
• Standardizing Reporting System.
• Resolving Visa Processing Issues.

Company industry:
FMCG
Job role:
Human Resources and Recruitment

Recruitment Supervisor

September 2007 - June 2008

Almarai Company

Riyadh, Saudi Arabia

September 2007 - June 2008

Supervise and monitor the recruitment and selection activities for locals, internal and Overseas applicants and to assist the Recruitment Manager in coordination and administration of the Recruitment process in order to attract the right candidates that meets the divisional requirements, by effective manpower planning, effective communication and coordination with internal & external customers and recruitment sources as well.

Achievements:
- Outstanding Performance Award for the year 2007.
- Established focus recruitment group for Localization.
- Support Almarai Administration Team in processing employment visas in different Saudi Embassies.
- Established Quality KPI's in sourcing and screening.

Company industry:
FMCG
Job role:
Human Resources and Recruitment

Recruitment Specialist

January 2007 - August 2007

Almarai Company

Saudi Arabia

January 2007 - August 2007

Coordination and administration of the Overseas and Local Recruitment process required by the assigned division in order to attract the right candidate that meets the divisional requirements, by effective manpower planning, effective communication and coordination with internal & external customers and recruitment sources as well.

Company industry:
FMCG
Job role:
Human Resources and Recruitment

Education

CIPD

July 2010

July 2010

Diploma, Certified in Personnel Practice

Bahrain

King Saud University

September 2006

September 2006

Bachelor's degree, Chemical Engineering

Saudi Arabia

Skills

Leadership

Expert

Total Rewards

Expert

Shared Services

Expert

Human Resource Strategies

Expert

Human Resources

Expert

Stratigic Thinking

Expert

Problem Solving

Expert

Conflict Management

Expert

Leadership

Expert

Communication

Expert

Leadership

Expert

Total Rewards

Expert

Shared Services

Expert

Human Resource Strategies

Expert

Human Resources

Expert

Languages

English

Expert

Arabic

Expert

Memberships

CIPD

Affiliate

June 2009