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Aladdin Ismael, Customer Service Representative

Aladdin Ismael

Customer Service Representative·Crystel

United Arab Emirates

Bachelor's degree, Mechanical Engineering

Work experience

Total years of experience: 1 years, 7 months

Customer Service Representative

June 2019 - December 2020

Crystel

Amman, Jordan

June 2019 - December 2020

I have worked for HungerStation App (KSA) (Customer service agent, Refund team and Social media team)

Now I am working for HomeBox UAE
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Solar Engineer

June 2019 - September 2019

United Pioneer General Trading

Amman, Jordan

June 2019 - September 2019

Main duties:
1-Test or evaluate photovoltaic (PV) cells or modules.
2- Review specifications and recommend engineering or manufacturing changes to achieve solar design objectives.
3-Perform thermal, stress, or cost reduction analyses for solar systems.
4-Develop standard operation procedures and quality or safety standards for solar installation work.
5-Design or develop vacuum tube collector systems for solar applications.
6-Provide technical direction or support to installation teams during installation, start-up, testing, system commissioning, or performance monitoring.
7-Perform computer simulation of solar photovoltaic (PV) generation system performance or energy production to optimize efficiency.
8-Develop design specifications and functional requirements for residential, commercial, or industrial solar energy systems or components.
9-Create plans for solar energy system development, monitoring, and evaluation activities.
10-Create checklists for review or inspection of completed solar installation projects.
Company industry:
General Engineering Consultancy
Job role:
Mechanical Engineering

Education

The University Of Jordan

September 2020

September 2020

Bachelor's degree, Mechanical Engineering

Jordan

GPA (point): 2.15 out of 4

GPA (point): 2.15 out of 4

I have studied Civil Engineering for two years then I have started to study Mechanical engineering

Skills

HVAC

Expert

AutoCAD

Expert

SketchUp

Expert

PVsyst

Expert

Solar Cells

Expert

Teamwork

Expert

Work under pressure

Expert

Communication

Expert

Customer services

Expert

AutoCAD

Intermediate

PVsyst

Expert

Social profiles

Languages

Arabic

Native Speaker

English

Expert

Memberships

IEEE

Organizer

June 2017

Training and Certifications

Training
Solar Energy basics
The State University of New Yourk
Apr 2020
Photovoltaic solar Energy
Ecole Polytechnique
Mar 2020
Introduction to Deep Learning
National Research University Higher School of Economics
Mar 2020

Hobbies and interests

Gymnastics