Alaa Lotfy, Food And Beverage Manager

Alaa Lotfy

Food And Beverage Manager

Steigenberger

Location
Egypt - Cairo
Education
Bachelor's degree, محاسبة
Experience
13 years, 3 Months

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Work Experience

Total years of experience :13 years, 3 Months

Food And Beverage Manager at Steigenberger
  • Egypt - Sharm el Sheikh
  • My current job since February 2021

➢ Hotel (610 rooms, 2 Main restaurants, 06 Ala cart Restaurants, 04 ballrooms, 03 bars)
Manning staff 120 employees.
➢ Lead F&B team by attracting, recruiting, training and appraising talented personnel
➢ Assist in setting departmental targets and objectives, budgets, and policies and procedures
➢ Assist other departments wherever necessary and maintain good working relationships
➢ Manage all F&B and day-to-day operations within budgeted guidelines and to the highest
standards
➢ Establish targets, KPI’s, schedules, policies and procedures & provide a two-way
communication and nurture an ownership.
➢ Preserve excellent levels of internal and external customer service
➢ Design exceptional menus, purchase goods and continuously make necessary
improvements
➢ Identify customers’ needs and respond proactively to all of their concerns
➢ Environment with emphasis in motivation and teamwork
➢ Comply with all health and safety regulations
➢ Report on management regarding sales results and productivity

Food And Beverage Assistant Manager at Hilton
  • Egypt - Hurghada
  • June 2019 to January 2021

➢ Be responsible for the Pre-Opening of hotel (495 rooms, 5 restaurants, ballroom, 6 bars)
➢ Managing food and beverage operations within budget and to the highest standards
➢ Leading F&B team by attracting, recruiting, training and appraising talented personnel
➢ Manage kitchen staff, and service team over 75 (Pre-opening team) to provide dining
experiences to high-profile
➢ Oversee administrative tasks, including bookkeeping, training, equipment and food ordering,
maintenance, and other needs as they arise.
➢ Maintain communication with management staff of hotel
➢ Interact daily with hotel and dining guests to promote brand and accept feedback.

Captin at hilton
  • Egypt - Sharm el Sheikh
  • June 2003 to October 2011

• CTC program
• GTC program

ASS Captain food&beverage at Hilton
  • Other
  • October 2003 to November 2009

Education

Bachelor's degree, محاسبة
  • at جامعة الزقازيق
  • May 2003

B.A of Commerce

Specialties & Skills

Type 2 Diabetes
Web 2.0
Library 2.0
WSS 2.0
Modula 2
- Ability to work in Team - Decision Making - Sales skills - Presentation Skills - Communication Sk

Languages

English
Expert

Training and Certifications

• CTC program • GTC program (Certificate)
Date Attended:
November 2011
Valid Until:
November 2011

Hobbies

  • Reading