TH Clerck
DHL Express
Total years of experience :13 years, 5 Months
Economic news editing and reporting the news and presented properly and appropriate policy channel
Communicate with ships and ports and follow-up contracts and communications offices concerned and secure the necessary support to the ships in order to complete their tasks as well as to communicate with the authorities and government bodies and private...
• -Manage and lead a team of Representatives providing front line customer service.
- Lead the team to achieve the section's pre-established objectives.
- Ensure that internal procedures are correctly interpreted, properly maintained and effectively administered.
- Control and follow up the task distribution among the members of the team.
- Follow up difficult cases and insure their resolution in the most efficient manner.
- Provide the agents with day-by -day training, and appropriate and effective support.
- Communicate and coordination with other departments in order to better serve the subscribers.
- Ensure efficient coordination between the team members.
- Prepare and continuously updated reports, and communicate information to all concerned persons.
- Report to the CSP manager any alarming complaint and valuable information.
- Motivate and coach the team members.
- Holding meetings with team members.
- Evaluate Representatives.
- Ensuring the availability of work tools. Stock. Stationary…..ets
- Monitoring the process of daily cash devilry.
- Comply with company/department policy and procedures.
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