Technical Writing Team Leader
EastNets
Total years of experience :19 years, 0 Months
• Responsible for writing and editing technical documentation for the organization’s products. With comprehensive research skills, organizing ideas, and ability to translate technical terms into text that any reader can understand and comprehend.
1. Leads a team consists of 5 members whom are distributed in Jordan, Egypt and Duabi.
2. Creating structure for the technical writers team globally.
3. Develop and maintain installation, configuration, how-to documentation, and online help for both customers and employees.
4. Manage multiple assignments simultaneously, while working independently and with other writers, as an integral part of cross-functional product teams, while learning the products by hands-on experience.
6. Proof reading of SRS and other documents prepared by the development team.
7. Complete writing assignments according to set standards regarding order, clarity, conciseness, style, and terminology.
8. Review published materials and recommend revisions or changes in scope, format, content, methods of reproduction and binding.
9. Select photographs, drawings, sketches, diagrams, and charts to illustrate material.
10. Arrange for typing, duplication, and distribution of material.
11. Assist in laying out material for publication.
12. Hold training sessions for the employees
- Create a bilingual (Arabic and English) user manual and online helps for 22 integrated systems and more than 400 screens of an Enterprise Resources Planning system (ERP) as well as fully interactive user manual and online help for Document Management System (DMS).
- Conduct systems and websites content audit, provide project managers with regular audit reports.
- Create projects multimedia and marketing content such as brochures, fliers, interactive CD’s, Presentations and Demos.
- Plan and prepare systems periodical newsletters content.
- Create and update projects profiles and corporate profile, as well as create detailed projects annual reports for upper management indicating projects updates, changes and news.
- Evaluate and select proper tools for creating online help files.
- Translate technical and non technical documents as well as multimedia content and systems GUI.
- Create slogans, mission and vision for websites, brochures and projects campaigns.
- Review systems release notes and publish it through systems portal.
- Create and review white papers, marketing papers and formal templates that required comprehensive style and structure.
- Review release notes and test cases based on given updates from projects managers and technical team leads and analysts.
- Create technical writing guidelines/policies and conduct training courses as a subject matter expert on writing technical and non-technical documentation, work-flow.
- Acted as a freelance tester over ERP system.
- Create, amend, proofread and update Safeway's in-house user manual.
- Review and proofread user manuals, online helps and confidential documents.
- Formalize and standardized coding, online help and implementation structures.
- Assist in preparing administrative document and forms cooperation with the Administration, Marketing and Human Resources departments.
- Preparing Visual aids and presentations.
- Lead a foursome writing team.
- Coordinate publication, preparation, and delivery of documentation, in addition to writing and designing newsletter of the company.
- Update project's documents and comply it with the standards, which were defined earlier for the project.
- Responsible for creating slogans, vision and mission statements for the company and its website, contents for web, developed creative ideas for magazines, proof-read final documents. As well as editing existing contents for different kinds of media.
1- Writing captions, slogans and text material for the finalized advertisement
2- Finalizing advertisement ideas by discussing with the teammates and preparing rough plots
3- Proofreading and checking for errors in the final advertisement scripts and verifying validity of the information included in the advertisement
4- Understanding the exact theme and media needs of an advertisement from the supervisor and gathering related information
- Responsible for updating and proofreading the existing user manual of an ERP system which was developed in-house by the company.
1- Proofreading existing user manual, installation and administrative guides, online helps and other technical documents.
2- Conducting audits on system’s labels (bi-lingual)
3- Updating the ERP’s user manual with most recent changes and updates.
4- Creating from a scratch a user guide from the Financial Module of the company’s ERP system