Quality Assurance Manager and contact centers head
Confedintial
Total years of experience :17 years, 9 Months
• Maintaining ISO & COPC certificates.
• Process management, document and record control.
• Managing Client & Staff feedback.
• Process improvement & cost reduction projects.
• Identify all the risks involved in issues and work for the improvement and ensure that it will sort out in timely manner.
• Acting as a team leader of the Lean six sigma projects across the company
• Managing and leading the QA team.
Client and Customer satisfaction measurments, analysis and improvment