Trainee Officer - Operations
VFS Global
Total years of experience :5 years, 8 Months
o Evaluate visa applications as per embassy requirements
o Processing Application for Visas.
o Delivering day to day applications with the Passports to the embassy.
o Conduct quality checks for all processes and recommend changes.
o Developing Rental Information Gate web application, a car rental system that manage the car rental process from A to Z. It is customized to be configured to work for multiple companies with multiple branches, users, permissions, reports, customized car rental contracts, managing cars inventory, Etc. Developed using the following technologies: C#.NET, Microsoft SQL Server, SQL Server Reporting Services (SSRS), JavaScript, CSS, HTML5, Bootstrap and AJAX.
o Gathering the business requirements and analysis for the application.
o Full system development life cycle.
o Supporting a total of 33 (Medical Centers, Hospitals and Pharmacies) for 2 systems. Clinic Pro (Web Application) and Easy Clinic (Windows Application).
o Deploying system updates.
o Logging, monitoring and maintaining the Issues from different centers
o Gathered the new requirements and specifications raised by the users and logged them for the development team.
o Scheduling regular backups for the SQL Server database.
o End user training (Administrators, Receptionists, Doctors, Nurses and Insurance personnel’s).
o Gathered, elicited, and defined requirements, specifications and business processes for assigned projects and mapping out business needs and requirements according to current business objectives and future vision.
o Prepared the Business Requirement Specification Document (BRS) and system documentations for Abdul Latif Jameel United Real Estate Financing (ALJUREF).
o Full project life cycle while implementing T24 System “By Temenos".
o Developing the business cases and use cases for technology components and systems that meet the business needs.
o Planning and monitoring the different phases of technology and systems implementation and making sure each of the components and phases align well with requirements.
o Soliciting, organizing, and managing business and user requirements from the departments in the organization.
o Translating and simplifying requirements between business and technology and communicating the requirements to the respective stakeholders.
o Analyzing requirements and prioritizing them according to priorities and objectives.
o Assisted in enforcement of project schedule, scope, and management plans
o coordinates project schedules and meetings.
o Coordinates project activities and ensures all project phases are documented appropriately
o Logged, monitored and maintained the Issues.
o User Acceptance Test (UAT) Coordinator and assisted users during UAT activities.
o Carrying out quality assurance tasks, testing etc.… as new code is introduced by developers.
o Develop and review product design documentation to ensure requirements are correct and met through the developed code.
o Evaluate system interfaces, operational requirements, and performance requirements of overall system.
o Define test methods and create test plans for new or updated software to determine if the software will perform accurately and reliably according to requirements as well as established standards under both normal and abnormal conditions.
o Maintain close and effective communication with the software developers and implementers on project limitation, capability, performance requirement and hardware interface changes.
o Monitor program performance after implementation to prevent reoccurrence of program operating problems and ensure efficiency of operation.
o Interfaced with and supported users in the operation of applications and systems.
o End user Training and support after go-live.
o Provided guidance and information on IT policies, procedures, and standards.
o Developed the call center web application using C#.Net and SQL Server.
o Developed web applications for the clients using the following technologies: VB.NET, Microsoft SQL Server, JavaScript and AJAX.
o Testing developed web applications by other developers.
Majoring in Distributed Systems & Security