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مزمل جلال مختار حمدتو, Trainee Officer - Operations

مزمل جلال مختار حمدتو

Trainee Officer - Operations·VFS Global

الإمارات العربية المتحدة

بكالوريوس, Computer Science

الخبرة العملية

مجموع سنوات الخبرة: 5 سنوات, 8 أشهر

Trainee Officer - Operations

مارس 2018 - سبتمبر 2018

VFS Global

أبو ظبي، الإمارات العربية المتحدة

مارس 2018 - سبتمبر 2018

o Evaluate visa applications as per embassy requirements
o Processing Application for Visas.
o Delivering day to day applications with the Passports to the embassy.
o Conduct quality checks for all processes and recommend changes.

مجال الشركة:
خدمات الدعم التجاري
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

Analyst Programmer

أكتوبر 2016 - نوفمبر 2017

Self Employed (Freelancing)

أبو ظبي، الإمارات العربية المتحدة

أكتوبر 2016 - نوفمبر 2017

o Developing Rental Information Gate web application, a car rental system that manage the car rental process from A to Z. It is customized to be configured to work for multiple companies with multiple branches, users, permissions, reports, customized car rental contracts, managing cars inventory, Etc. Developed using the following technologies: C#.NET, Microsoft SQL Server, SQL Server Reporting Services (SSRS), JavaScript, CSS, HTML5, Bootstrap and AJAX.
o Gathering the business requirements and analysis for the application.
o Full system development life cycle.

مجال الشركة:
خدمات تكنولوجيا المعلومات
الدور الوظيفي:
تكنولوجيا المعلومات

Application Support Engineer

فبراير 2016 - مايو 2016

Platform Technologies

أبو ظبي، الإمارات العربية المتحدة

فبراير 2016 - مايو 2016

o Supporting a total of 33 (Medical Centers, Hospitals and Pharmacies) for 2 systems. Clinic Pro (Web Application) and Easy Clinic (Windows Application).
o Deploying system updates.
o Logging, monitoring and maintaining the Issues from different centers
o Gathered the new requirements and specifications raised by the users and logged them for the development team.
o Scheduling regular backups for the SQL Server database.
o End user training (Administrators, Receptionists, Doctors, Nurses and Insurance personnel’s).

مجال الشركة:
خدمات تكنولوجيا المعلومات
الدور الوظيفي:
الهندسة

Analyst Programmer

مارس 2012 - أبريل 2015

Abdul Latif Jameel Co. Ltd.

جدة، المملكة العربية السعودية

مارس 2012 - أبريل 2015

o Gathered, elicited, and defined requirements, specifications and business processes for assigned projects and mapping out business needs and requirements according to current business objectives and future vision.
o Prepared the Business Requirement Specification Document (BRS) and system documentations for Abdul Latif Jameel United Real Estate Financing (ALJUREF).
o Full project life cycle while implementing T24 System “By Temenos".
o Developing the business cases and use cases for technology components and systems that meet the business needs.
o Planning and monitoring the different phases of technology and systems implementation and making sure each of the components and phases align well with requirements.
o Soliciting, organizing, and managing business and user requirements from the departments in the organization.
o Translating and simplifying requirements between business and technology and communicating the requirements to the respective stakeholders.
o Analyzing requirements and prioritizing them according to priorities and objectives.
o Assisted in enforcement of project schedule, scope, and management plans
o coordinates project schedules and meetings.
o Coordinates project activities and ensures all project phases are documented appropriately
o Logged, monitored and maintained the Issues.
o User Acceptance Test (UAT) Coordinator and assisted users during UAT activities.
o Carrying out quality assurance tasks, testing etc.… as new code is introduced by developers.
o Develop and review product design documentation to ensure requirements are correct and met through the developed code.
o Evaluate system interfaces, operational requirements, and performance requirements of overall system.
o Define test methods and create test plans for new or updated software to determine if the software will perform accurately and reliably according to requirements as well as established standards under both normal and abnormal conditions.
o Maintain close and effective communication with the software developers and implementers on project limitation, capability, performance requirement and hardware interface changes.
o Monitor program performance after implementation to prevent reoccurrence of program operating problems and ensure efficiency of operation.
o Interfaced with and supported users in the operation of applications and systems.
o End user Training and support after go-live.
o Provided guidance and information on IT policies, procedures, and standards.
o Developed the call center web application using C#.Net and SQL Server.

مجال الشركة:
الخدمات المالية
الدور الوظيفي:
تكنولوجيا المعلومات

System Developer

أغسطس 2011 - ديسمبر 2011

Advanced Business Automation Systems

جدة، المملكة العربية السعودية

أغسطس 2011 - ديسمبر 2011

o Developed web applications for the clients using the following technologies: VB.NET, Microsoft SQL Server, JavaScript and AJAX.
o Testing developed web applications by other developers.

مجال الشركة:
خدمات تكنولوجيا المعلومات
الدور الوظيفي:
تكنولوجيا المعلومات

التعليم

Universiti Sains Malaysia

مايو 2011

مايو 2011

بكالوريوس، Computer Science

ماليزيا

المعدل التراكمي (نقاط): 2.82 من 4

المعدل التراكمي (نقاط): 2.82 من 4

Majoring in Distributed Systems & Security

Skills

Business Analysis
Expert
Business Analysis
Expert
Microsoft Operating Systems
Expert
Microsoft Operating Systems
Expert
VB.NET
Expert
VB.NET
Expert
SQL database design
Expert
SQL database design
Expert
Program Analysis
Expert
Program Analysis
Expert
Internet
Expert
Internet
Expert
C#.NET (ASP.NET)
Intermediate
C#.NET (ASP.NET)
Intermediate
PHP
Beginner
PHP
Beginner
MS-SQL Server 2008
Intermediate
MS-SQL Server 2008
Intermediate
MS Office Suit
Intermediate
MS Office Suit
Intermediate
Troubleshooting & diagnostic skills
Intermediate
Troubleshooting & diagnostic skills
Intermediate
Business Analysis
Intermediate
Business Analysis
Intermediate
Communication Skills
Intermediate
Communication Skills
Intermediate
Documentation and Specification
Intermediate
Documentation and Specification
Intermediate
Problem- Solving
Expert
Problem- Solving
Expert
Microsoft Operating Systems
Expert
Microsoft Operating Systems
Expert
VB.NET
Expert
VB.NET
Expert
SQL database design
Expert
SQL database design
Expert
Program Analysis
Expert
Program Analysis
Expert

اللغات

العربية
متمرّس
الانجليزية
متمرّس

التدريب و الشهادات

الشهادات
PRINCE2 Foundation
Aug 2014
ITIL Foundation Certificate in IT Service Management
Jul 2013
Querying Microsoft SQL Server 2012
Jul 2013
Cisco Operating Systems
Jan 2010

التدريب
Internship
Islamic Development Bank (Jeddah)
Jul 2010

الهوايات

  • Internet, Swimming, Football, Volleyball and Collecting currencies