ICT Project Manager
Mumzworld.com
Total years of experience :21 years, 10 Months
- Manage and monitor projects from initiation through delivery and closure.
- Prioritize projects, activities and executions in alignment with organization business strategy and monitor execution and progress.
- Manage new and existing external vendors including hosting/datacenter, CDN, outsourced application and any other vendors including relationship management, performance evaluation and contracts and SLAs reviews and approval.
- Lead technology selection by identifying, recommending, developing and implementing and supporting cost-effective technology solutions to ensure operational stability of organization online products. And identifying any related risks.
- Lead engineering activities to extend, enhance and boast the performance of the organization web, ERP, Supply Chain and Online Marketing Solutions.
- Prepare and manage annual budgets in terms of CAPEX and OPEX and monitor spending against budget.
- Supervise the recruitment, development, and organization of all IT staff in accordance with corporate budgetary objectives and personnel policies.
Responsibilities
- Manage and monitor projects from initiation through delivery and closure.
- Supervise project coordinators to ensure coherency and consistency between different projects.
- Set and implement department strategies and goals in light of business strategies and directions, including defining the KPIs and controls to make sure that goals are achieves in a consistent and timely manner.
- Managed new and existing external vendors including hosting/datacenter, CDN, outsourced application and any other vendors including relationship management, performance evaluation and contracts and SLAs reviews and approval.
- Prepare and manage annual budgets in terms of CAPEX and OPEX and monitor spending against budget.
- Plan, coordinate, and direct all operational activities of the Web Operations department including resource management, managing expectations with stakeholders, and driving tactical operational projects through completion to achieve operational goals and meet SLAs
- Supervise the recruitment, development, and organization of all IT staff in accordance with corporate budgetary objectives and personnel policies.
Main Achievements
- Established Online Operations center in Jordan including, recruitment, processes, teams’ structure and handover from Dubai to Jordan team.
- Standardize project management processes and activities using PRINCE2, and SCRUM Agile methodology, to ensure the highest level of responsiveness to business and outside organization, engagement of all relevant parties inside, enhancing the quality and decrease the cost.
- Managed the project of taking over MBC.net from a 3rd party to the IT team in Jordan including, development hosting
- Managed the project of taking over actionha.net and other MBC online streaming services from Dubai team to Jordan team.
- Standardized development, operations and support processes using using ITIL processes to ensure the highest level of responsiveness to business and outside organization, engagement of all relevant parties inside, enhancing the quality and decrease the cost.
Technologies
Java, PHP, Linux, MySQL, Apache, Javascript, CSS, HTML, jQuery, Maagnolia CMS, Amazon EC2, Amazon S3, Video and Audio streaming, and other open source technologies.
Responsibilities
- Set priorities, direct and manage projects and programs from startup, through initiation, controlling, delivering and closing.
- Direct the daily operations of department, analyze work flows, establishe priorities, develope standards and setting deadlines, to ensure continuous operations, and meeting deadlines and SLAs.
- Prepare and manage annual budgets in terms of CAPEX and OPEX and monitor spending against budget.
- Perform Service Level Management including creating, reviewing and implementing SLAs, OLAs and UCs.
- Lead the continual technical engineering and technology advancement of Bayt large-scale web applications including Bayt Portal, Branded Career Channel and CRM and made sure that systems are designed and enhanced with scalability and performance in mind.
- Lead the continual re-engineering of the IT organization including process, best practices, templates, standards and management tools.
- Assist and communicate risks associated with IT investments.
- Direct problem recognition, research, isolation, resolution and follow-up, referring more complex problems to upper management.
- Mett with clients, department heads, managers, supervisors, vendors, and other stakeholder, to solicit cooperation and resolve conflicts.
- Supervise the recruitment, development, and organization of all IT staff in accordance with corporate budgetary objectives and personnel policies.
Main Achievements
- Established IT department in Jordan regional office and managed the handover from Dubai to Amman. This has dramatically reduced the cost of developing and maintaining applications, and enhanced the quality and availability of Bayt information systems. Team has grown from 5 resources to more than 30 resources and still growing.
- Managed complex Programs including Abu Dhabi Government recruitment enhancements Saudi Arabia Job search and matching solution. Both programs had multiple projects and involved multiple stakeholders. This includes collecting SLRs, negotiating and finalizing SLAs, and creating and reviewing OLA and UC.
- Set up the operation processes and functions for our major clients including Abu Dhabi Government and Saudi Arabia Government solution to make sure we consistently meet the SLAs.
- Managed multiple large project of delivering Bayt Branded Career Channel, a SaaS solution to more than 60 clients including customization and integration.
- Created and defined all project management standards, templates and procedures and updated them over the last 4 years to match the evolving business needs
- Introduced and leaded the effort of managing IT as a service using ITIL best practice, processes and functions including: Portfolio Management, Service Catalogue Management, all service operation functions and processes and all service transition processes.
- Introduced and led the effort of adopting PRINCE2 as a project management methodology and developed project management best practices. This has helped Bayt to expand existing services and add more services on time and within allocated budget, which have been translated into more revenue and higher customers’ satisfaction.
- Introduced and led the effort of adopting Agile Feature Driven Development, which reduced time-to-market for new services and enhanced the quality of existing and new services.
ETS is an American organization. The mission of ETS is to advance quality and equity in education for all people worldwide. ETS is the originator or TOEFL, GRE, SAT and other well- known international examinations (www.ets.org).
- Responsible for managing software engineers (12 members) developing web applications and services.
- Analyzed work flows, established priorities, developed guidelines and standards, and set deadlines.
- Analyzed technical requirements, researched and assessed technical alternatives.
- Translated business requirements and product vision into application architecture.
- Provided consulting and conducted reviews through the development life cycle and contributing as a hands-on developer.
- Monitored day to day functions of the projects, supervised and guided the project team, monitored and evaluated the progress.
- Communicated with the System Design Team in the United States to prepare the specification document, functional specification, project plan and maintained schedules for projects
- Recruited the staff, prepared performance appraisals, coordinated and managed the overall performance of staff.
- Successfully managed three major releases of IDMS (an ETS product).
- Projects Nature: e-Learning and Systems Integration.
- Performed system analysis, assessed technical requirements and proposed proper systems solutions.
- Participated in designing the applications and data models.
- Enhanced the Software Development Life Cycle, defined responsibilities and roles.
- Participated in establishing software development department in ETS regional office.
- Projects Nature: e-Learning and Systems Integration.
Integrant is a Business Solution Provider and out sourced IT company in Southern California. Integrant headquarter is located in San Diego, California (www.integrantinc.com).
- Architected, documented, and implemented technical solutions and approaches.
- Developed system components for documented specifications, and oversaw the test and integration of these components.
- Projects Nature: e-Banking, Debt Management, Data Migration, and Systems Integration.
Managing Successful Program Foundation
Service Design Certificate is a free-standing qualification, but is also part of the ITIL Intermediate Lifecycle stream, and one of the modules that leads to the ITIL Expert in IT Service Management Certificate. The purpose of this certificate is, respectively, to impart, test, and validate the knowledge on industry practices in Service Management as documented in the ITIL Service Design publication.
The ITIL Intermediate Qualification: Service Strategy Certificate is a free-standing qualification, but is also part of the ITIL Intermediate Lifecycle stream, and one of the modules that leads to the ITIL Expert in IT Service Management. The purpose of this certificate is, respectively, to impart, test, and validate the knowledge on industry practices in service management and strategy as documented in the ITIL Service Strategy publication.
The purpose of the ITIL Foundation certificate in IT Service Management is to certify that the candidate has gained knowledge of the ITIL terminology, structure and basic concepts and has comprehended the core principles of ITIL practices for Service Management.
PRINCE2 is a process-based approach for project management, providing an easily tailored and scalable project management methodology for the management of all types of projects. The method is the de-facto standard for project management in the UK and is practiced worldwide.
The Project Management Professional (PMP®) is one of the world’s most widely recognized professional credentials - and it is not an easy designation to achieve. To join the ranks of this elite group, the candidate must satisfy all of the educational and experiential requirements and pass a rigorous competency-based examination established by the Project Management Institute (PMI), a global organization with a 37-year history of project management advocacy. As one of many services to the international profession of project management, PMI sponsors a PMP Certification Program* that objectively assesses and measures experience, education and professional knowledge - the foundation of competent practice as a project manager. Achievement of the PMP credential, serves as the basis from which professionals can competently practice as a project manager, leading and directing project tasks.
Tests passed: 1. Developing and Implementing Windows®-based Applications with Microsoft® Visual Basic® .NET and Microsoft® Visual Studio® .NET Mar 04, 2006 2. Analyzing Requirements and Defining Microsoft .NET Solution Architectures Nov 12, 2005 3. Developing XML Web Services and Server Components with Microsoft® Visual Basic® .NET and the Microsoft® .NET Framework Apr 16, 2005 4. Designing and Implementing Databases with Microsoft® SQL Server™ 2000 Enterprise Edition Oct 09, 2004 5. Developing and Implementing Web Applications with Microsoft® Visual Basic® .NET and Microsoft® Visual Studio® .NET May 17, 2004
Electrical Engineering (Telecommunications)
