علاء احمد السيد احمد اسماعيل, Restaurant General Manager

علاء احمد السيد احمد اسماعيل

Restaurant General Manager

Spinoza

البلد
مصر
التعليم
بكالوريوس, Communication And Commercial Development
الخبرة
17 years, 11 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :17 years, 11 أشهر

Restaurant General Manager في Spinoza
  • مصر - القاهرة
  • أشغل هذه الوظيفة منذ مايو 2016
Restaurant Manager في ‏‎Sonesta Beach Resort & Casino Sharm el Sheikh
  • مصر - شرم الشيخ
  • مايو 2014 إلى مايو 2016

Responsible for the Italian Restaurant
Monitor daily restaurant performance and prepare daily and weekly reports
Ensure that all employees adhere to high standard of service, hygiene and uniform.
Provide training in continuous basis to develop staff skills and performance.
Welcome guests, visit table and help guest in menu selections
Works toward increasing sales
Responsible for the Direct Contact with Customers Leading to Customer Satisfaction.
Handling Guest Complaints and request
Responsible for Creating the Beverage List
Responsible for quality, taste, and way served

Assistant Restaurant Manager في bataweel group
  • المملكة العربية السعودية - جدة
  • مارس 2012 إلى مارس 2013

Monitor and supervise dining room staff to ensure efficient performance.
Monitor daily restaurant performance and prepare daily and weekly reports
Ensure that all employees adhere to high standard of service, hygiene and uniform.
Provide training in continuous basis to develop staff skills and performance.
Welcome guests, visit table and help guest in menu selections
Works toward increasing sales
Maintain customer records and attend and resolve customer complaints
Forecast the kitchen and dining needs with the manager and make the requisition accordingly.
Cooperate with the restaurant manager the staff performance evaluations, training and promotions
Develop work schedules and allocate resources to achieve maximum productivity.
Monitor and report maintenance issues to the manager.
Ensure high standard of hygiene and cleanliness across the entire restaurant.
Manage reservations and bookings
Maintaining service tools, equipments and restaurant assets

Restaurant manager في Baron hotel and resort
  • مصر - شرم الشيخ
  • يناير 2011 إلى مارس 2012

Monitor and supervise dining room staff to ensure efficient performance.
Monitor daily restaurant performance and prepare daily and weekly reports
Ensure that all employees adhere to high standard of service, hygiene and uniform.
Provide training in continuous basis to develop staff skills and performance.
Welcome guests, visit table and help guest in menu selections
Works toward increasing sales
Maintain customer records and attend and resolve customer complaints

Assistant restaurant manager في savoy hotel and resort
  • مصر - شرم الشيخ
  • مايو 2009 إلى يناير 2011

To lead a team. High management position.
Energetic, enthusiastic and able to work in different,
Self starter by learning to enjoy myself during the action,
Self motivated and can take any responsibilities and challenges

Team leader or had waiter في Hyatt Regency taba heights
  • مصر - شرم الشيخ
  • أبريل 2005 إلى أبريل 2009

To lead a team. High
Energetic, enthusiastic and able to work in different,
Self starter by learning to enjoy myself during the action,
Self motivated and can take any responsibilities and challenges

الخلفية التعليمية

بكالوريوس, Communication And Commercial Development
  • في hosny mobark school
  • يونيو 1996

Specialties & Skills

Restaurants Management
Team Performance
Sales Targets
Training Systems
New Hire Training
كمبيوتر
Scaleprogramme
Micros (Manager Full Functions)
PR, OE handling & Storage, Inventory control OE. Breakage Aware.
Training & train the trainer
Applying policy procedures
Setting up training programs
Hyatt track program

اللغات

الانجليزية
متمرّس
الأوكرانية
مبتدئ
العربية
متمرّس

العضويات

HYATT INTERNATIONAL HOTELS RESORTS
  • HYSTAR GOLD
  • April 2005

التدريب و الشهادات

Service Excellence Model Three (الشهادة)
تاريخ الدورة:
April 2006
صالحة لغاية:
April 2006
Basic Communication Techniques (الشهادة)
تاريخ الدورة:
April 2006
صالحة لغاية:
April 2006
Service Excellence Model Four (الشهادة)
تاريخ الدورة:
April 2006
صالحة لغاية:
April 2006
Service Excellence Model Tow (الشهادة)
تاريخ الدورة:
April 2006
صالحة لغاية:
April 2006
Service Excellence Model One (الشهادة)
تاريخ الدورة:
April 2006
صالحة لغاية:
April 2006
Cristal Basic Food Hygiene Course H R T 121 (الشهادة)
تاريخ الدورة:
March 2005
صالحة لغاية:
March 2005

الهوايات

  • the opportunity to work in a high standard hotel chain that can offer personal and professional grow
    I am restaurant manager at 5* restaurant one of the reputable in jeddah i have bean work for 5*hotel In Sharm El sheikh Egypt like Hyatt regency hotel hilton Taba hotel savoy Hotel baron hotel Sharm a professional of hospitality industry and Experienced, talented to manage all the restaurant's With professional Excellent command of English Language, leadership skills.