Project Manager
Bayt.Com
مجموع سنوات الخبرة :22 years, 3 أشهر
TAMM - Find A Job Journey at Abu Dhabi Digital Authority
• Planned, scheduled, tracked and managed project timelines, milestones and deliverables.
• Work with internal teams to develop and validate schedules and project plans.
• Developed the business logic for full-fledged Find A Job Portal as part of Tamm portfolio of Abu Dhabi Government
• Lead the required integration process with all stakeholders
Managing day to day operation for fastest growing job site in the region with over 500K unique visitors in less than 8 months
• Liaise with project stakeholders, and potential partnership with external entities, like Human Resource Authority, Pension Fund, Ministry of Interior and SEHA Organization
• Registry created for track of Change Requests, backlog and measuring risks/ impact for any feature implementation
• Prepare the needful management presentation for several kinds of reporting
• Keeping close eye on increasing scope and up-sell opportunity that will do align with business continuity and site expansion
• Developed creative and technology briefs, while working with discipline leads to ensure project delivery
• Created wire frames to demonstrate portal flows, site maps and overall landing page user experience.
• Researched new marketing and technological initiatives, while assisting in new business lead generation.
• Ownership of client communication and exceptional management of project execution for select Accounts.
• Built business and functional requirements documents with stakeholder input for our offshore development teams.
• Wrote epic user stories, highly detailed user stores, and acceptance criteria and prioritized stories based on stakeholder input and analytics.
• Delivered project to pre-determined budget, maintaining time parameters and quality standards.
• Sourced additional resources and staff to meet timeline demands.
• Developed long-term business strategy by using customer feedback to identify necessary process improvements.
• Maintained tactical control of project budgets and timelines to keep teams on-task and achieve schedule targets.
• Capitalized on industry and marketplace trends to strategize solutions and enhance business operations.
• Streamlined operational efficiencies by delivering recommendations for knowledge-base processes and procedures.
• Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
• Devised SWOT analysis to create and execute business plan supporting achievement of established quotas.
• Established relationships with key decision-makers within customer's organization to promote growth and retention.
• Identified key products, services and customers and used data to devise innovative sales and marketing plans enabling dramatic growth.
• Collected data and performed customer needs analysis.
• Compiled product, market and customer data to forecast accurate sales and profit projections.
• Grew sales numbers by 120% through skilled sales support for new and existing customers.
• Kept meticulous client records in customer relationship management application.
Taqat Online & E-Liqaat Virtual Job Fair at Human Resource Development Fund
• Liaised with internal team to organize and perform quality standard training for new and existing staff at call centers.
• Monitored social media and online sources for industry trends.
• Determined and recommended methods to address improvement opportunities.
• Coordinated with Project Owner team in developing project plans for prioritized initiatives.
• Analyzed current business plan, identified inefficiencies in existing processes, and tracked performance following implementation of improvements.
• Offered data-driven recommendations aligned with overall HRDF strategies and prioritized process improvement initiatives.
• Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
• Developed standard operating procedures and document workflows for current and future process steps.
• Investigated and resolved customer complaints to foster satisfaction.
• Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards.
• Developed and executed plans to monitor standard process adherence.
• Assessing potential risks and provides recommendation to tackle and overcome challenges.
• Creating Online-Survey and calls-to-action that drive target Job Seekers & Employers to measure user's satisfaction
• Translating requirements these into functional and non-functional specifications for the technical team.
• Developing proposals for change requests, new projects, integration exercises including business cases, user experience brief, timelines and pricing.
• Collaborate with third party vendors and provide consultancy on low-cost and low-effort solutions for integration projects and proof-of-concepts
• Remained responsive to changing targets by preparing monthly, quarterly and annual sales reports and forecasts.
• Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
• Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
• Created effective strategies to target new markets after researching and analyzing competitor behavior.
• Developed innovative marketing campaigns to increase engagement with target demographic and drive brand exposure.
• Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
• Improved sales processes to streamline customer acquisition and onboarding strategies.
• Managed local RM's team to achieve their targets & Contributes to team effort by accomplishing related results as needed.
• Monitored metrics and marketing investments to assess performance and implement continuous improvements.
• Liaised with marketing and product development departments to maintain brand consistency.
• Communicated product quality and market comparisons by creating sales presentations.
• Leading sales account managers & pre-sales team to achieve their targets.
• Initiate sales channels, marketing campaigns (online/offline) by creating different needs at the client & pursuing all business opportunities.
• Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
• Develop and execute a digital deployment plan to solve digital marketing challenges.
• Target and deliver smart marketing messages to on-the-go and digital media-savvy audiences.
• Tracking conversion rates and making improvements to the website.
• Improving the usability, design, content, and conversion of the company website.
• Participated in many seminars & workshops within our market for major Networking, Security, Encryption & Data Center technologies from Cisco, Microsoft, HP, Juniper, Astaro, Ipoque, Secude, Barracuda & Avaya.
• Established a unique and effective corporate identity from Mission Statement to corporate branding.
• Preparing weekly and monthly management reports, presentations, and ad-hoc analysis including research on the top customers and competitors, supported by market data and economic updates.
• Determines annual unit and gross-profit plans by implementing marketing strategies; analyzing trends and results.
• Gave benefit-oriented, polished presentations driving dramatic revenue growth across multiple sales channels.
• Contacted key accounts regularly and achieved high satisfaction scores by routinely re-assessing needs and resolving conflicts
• Created a Marketing strategy to ensure a smooth and effective market penetration.
• Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
• Managing group of sales supervisors, sales engineers & products managers.
• Managing sales processes & potential leads. Highly maintain relationships with key accounts.
• Direct management for Networking, Data & Physical Security Business Units.
• Prepare and maintain scorecard data and develop strategy to enhance the motivation at work
• Check and identify accounts that are likely to become a bad debt or “zero balance” account and contact the clients to retain them
• Provide assistance in relation to classifying the efficiency level at work, determining sale space and developing the qualification of unit.s
• Overseeing the social media strategy for the company.
Managing online branding and product campaigns to raise brand awareness.
• Improving the usability, design, content, and conversion of the company website.
• Conduct reviews on accounts on regular basis to evaluate clients' demands and usage of account.
• Determine types of services/products and prices/fees satisfying the clients' needs as well as the organization's objectives.
• Create Marketing Campaigns include private seminars, special workshop & live demonstrations.
• Contacting suppliers worldwide for multiple IT demands & solutions.
• Performing as a platform between technical team and suppliers, evaluate sales orders and select suitable clients in both private and public sectors.
• Displayed flexibility and ability to adapt to quarterly policy changes and database re-organization.
• Adhered to quality and time-sensitive call center metrics when answering inbound phone and chat correspondence from platform sellers.
• Assisted sellers with platform requirements for renewals and upgrades.
• Provided seller support on refunds, posted feedback and policy changes.
• Demonstrated computer skills for data entry and answered broad variety of e-commerce inquiries.
• Answered questions regarding seller inventory, shipping, payments and buyer complaints.
• Initiated follow-up phone calls to sellers concerning resolved issues to enhance platform experience.
• Advocated for sellers and provided feedback to enhance selling process for overall improvements.
• Liaised between corporate decision-makers and sellers on issues involving fees, prohibited items and gating.
• Issued credits for contested returns, shipping fees and damaged merchandise.
MBA
School of Art
