علاء الدين ديب

▪︎Ideal candidate have an attentive nature and good observation spirit, persuasive and sales-oriented and able to show a deep knowledge of various gemstones and diamond.

Skills :
Community Outreach
Time Management
Organizational Leadership
Problem Resolution
Customer Service
Team Leadership
Communications
Critical Thinking

Description:

▪︎Greeted the customers as they arrive at the store/ counter and asked them how they would like to be assisted.
▪︎Listened to customers requirements closely and provided them with information on available pieces and sets.
▪︎Showed the customers their desired pieces and provided information such as setting types, stones, and cuts.
▪︎Provided the customers with information on prices and any associated discounts or deals.
▪︎Assisted the customers in making decisions to buy jewelry pieces or sets and suggest alternatives and complementing.
Led customers through the buying process by boxing, wrapping and bagging their purchases.
▪︎Provided pricing information according to weight (in cases of gold and silver jewelry) and processed cash and credit card transactions.
▪︎Educated the customers about warranties and guarantees of sold pieces and ensure that all documentation is included with the bagged product.
▪︎Sent out thank you notes to customers and kept them in the loop regarding new arrivals

•Estimate quantity and cost of merchandise required, such as floor covering.
• Estimate cost of repair or alteration of merchandise.
• Worked in Gucci After-Sales for like a year.
• aftersales control such as (managing repairs goods between HQ and boutique's
, follow up with clients for any further information about their repair, maintaining repairs on POS clear all the time)
• supporting in VM layout and giving idea's as ( what is moving slowly to push and what is best sellers, putting out all newness for an easier vision)
• assist my colleagues on daily basis with aftersales updates and training I attend .

• Maintaining and developing relationships with existing customers in person, and via telephone calls and emails.
• Gathering market and customer information.
• Representing the organization at trade exhibitions, events and demonstrations, negotiating on price and costs.
• Delivery and specifications with buyers and managers.
• Challenging any objections with a view to getting the customer to buy.
• Checking quantities of goods on display and stock.
• Recording sales and order information.
• Sending copies to the sales office.
• Reviewing My own sales performance and aiming to meet or exceed targets.
• And of course gaining a clear understanding of customer's businesses and requirements.
•Deal with customer's complaint over damaged goods, orders invoices, overdue deliveries and other customer's concerns.
• Answer inquiries and provide information of products and services .
• Explain company policies, regulations and rate structures.
• Organized and maintained office files and records.
• Arranged refunds and credit for return items .
• Building a strong client base and understanding the market needs.

●Professional interaction with customers, supervisors, and peers .
• Describe merchandise and explain use, operation, and care of merchandise to customers.
• Recommend, and help locate or obtain merchandise based on customer needs and desires.
• Answer questions regarding the store and its merchandise.
• Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
• Maintain records related to sales.
• Place special orders or call other stores to find desired items.
• Compute sales prices, total purchases and receive and process cash or credit payment..
• Inventory stock and requisition new stock.
• Ticket, arrange and display merchandise to promote sales.
• Exchange merchandise for customers and accept returns.
• Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.