ALAIN MHAWEJ

Establishing sales objectives by forecasting and developing annual sales quotas; projecting expected sales volume and profit for existing and new products. Sharing insight about brand movement with the suppliers. Stock management - PSI management. Negotiating deals & promotions with both the suppliers & the retailers to insure achieving set objectives. Managing a team of well trained and qualified staff that contributes to the department’s and company’s goals. Monitoring sales team in terms of daily routing, achieving monthly target. Supporting the sales team when needed in terms of market visits & closing deals. Training, mentoring & motivating the team for effective performance & the general growth of the company. Coordinating with the marketing department in terms of promotions, social media posts & marketing activities (both in-house and at retailers’). Frequently updating the activity calendar of upcoming events & promotions.

Managing the entire product life cycle from strategic planning to tactical activities. Correlating sales activities to match brand image and position. Conducting market studies and monitoring competitors’ activities. Communicating with the suppliers regarding orders, forecasts and market contribution. Handling purchasing, pricing, merchandising & social media marketing. Maintaining contact with all clients & insuring strong and long term relationships. Monitoring sales reports and subordinates activities. Monitoring money collection from the clients. Ensuring customer satisfaction by checking if proper sales and after sales service are done according to company standards. Briefing, training and coaching the sales force.

Handling incoming leads, market education, introducing the product to designers & consultants, providing technical support to contractors, following up with the technical department to providing accurate shop drawings for the projects, insuring that the installation is done in compliance with international standards, Coordinating with fire engineers until getting necessary approval from the Civil Defense.

• Maintaining and developing relationships with existing customers in person, and via telephone calls and emails.
• Arranging meetings with potential customers to prospect for new business;
• Working with employees and providing guidance during tough situations to acquire appropriate resolution for the customer and the company.
• Following up with complaints or inquiries of customers, forwarding customer concerns to upper level management when required.
• Ensuring that all client information is precise and supervising the processing of payment.

Product knowledge, system and soft skills training for the banks' employees and the new recruits.
Organizing workshops depending on the need.
On- job coaching for external locations.

Job consists of new customer acquisition and managing the accounts of the existing ones, offering both parties the Bank’s products and services.
Handling many major companies' banking services for all employees.

Job consists of marketing, market development, key account management and sales of Small Home Appliances, Personal Care products and Toys of well-known international brands.

Job consisted of team leading, product merchandising, Customer service and achieving optimum productivity from the team. Sales and product knowledge of section staff. Customer service, receiving customer problems and providing solutions regarding delivery and workshop

Work consisted of installation and maintenance of PBX systems, faxes, money counters, CCTV, Videophone, and others.

Sales and stock keeping.