Retail & E-Business Manager
Arabian shield
مجموع سنوات الخبرة :15 years, 9 أشهر
- Prepare and Build new expansion plan for direct outlets network
- Established new Kiosk project for Retail
- Prepare and control sales channel ( Outlets - Online - SMEs ) budget aiming for minimum expenditure and efficiency
- Ensure sales channel will comply with SAMA regulations
- Managing and motivating sales team to increase sales and ensure efficiency
- Analysing sales figures and forecasting future sales
- Analysing and interpreting trends to facilitate planning
- Dealing with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews
- Designed a recognition program for sales staff in order to incentivize sales team
- Providing or organising training and development
- Ensuring standards for quality & customer service are met
- Organising special promotions, displays and events
- Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what competitors are doingriy
-orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees
-planning, monitoring, appraising, and reviewing job contributions
- enforcing policies and procedure
-identifying customer service trends; determining system improvements; implementing change
-Determines customer service requirements by maintaining contact with customers
- visiting operational environments; conducting surveys; forming focus groups
- benchmarking best practices
-Improves customer service quality results by studying, evaluating
-Maximizes customer operational performance
1- Ensures enough funds are ready when needed to expand ( K.A.S.H ) operations in order to establish needed medical program operations & develop K.A.S.H properties by health economies including ( Investment, Cash & Insurance Treatment & Training )
2- Coordinate with all medical dept’s regarding cash & insurance treatment for outpatient, Inpatient and make sure all procedures ( workflow ) starting from acceptance and ending with money collecting for none eligible patient are set and delivered to all medical departments who possibly deal with patients
3- Communicate with all insurance companies and get approval for (outpatient, Inpatient )
4- Locate and plan for possible and acceptable business investment opportunities within K.A.S.H properties
5- Reports of ( Money in safe - Pending collection - Expenses - Cash patients - Insurance patient - Patient nationality ) every month, quarter & year end
1-Manage multiple sales representatives across a given geographical area.
2-Drive performance by increasing sales volume and improving the quality of the sales force that operates both inside and outside of our retail locations.
3-Provides leadership by instilling passion and direction through coaching and development of a cohesive team.
4-Understands the developmental needs of their sales force and implements ongoing plans for improvement.
5-Coordinate across licensed agents' market activities,
6-provide agent feedback on their targets, KPIs and ratios
7-facilitate exchange of communications between agents and other functions (e.g. call centre, finance)
•Monitoring and studying of clients, market, industry, macroeconomic factors and competitors
•Identifying and studying of new market opportunities and ways for expansion
•Developing strategic relationships and alliances with other companies
•Expanding relationships with clients
•Developing and maintaining of policies and strategies in public/media relations, company's image management, brand and product management etc.
•Studying of company's internal organization and searching ways to improve its efficiency
•Studying ways to expand and improve production
1- manage the institute filing & database
2- create the cretiria of selecting customers
3- check ups customer files with gov bodies
I've earned 3.25 out of 4 % percentage