Alyan Abaza

• Built a daily prospecting habit, identifying 5+ B2B targets, using AI to cut through to the right
decision-maker, and initiating outreach
• Took partnership conversations from cold outreach to signed agreements by pitching the idea,
handling follow-up, and keeping things moving at each stage
• Managing a portfolio of 4 active partnerships, tracking deliverables, and making sure all parties
remain aligned with agreed terms
• Secured the companys first strategic partnership with a leading end-to-end accounting platform in
Saudi Arabia, closing the deal in Q4 2025

• Provided technical support for hardware and subscription services, resolving complex payment and
account issues
• Handled sensitive escalations professionally without letting the quality slip
• Co-led the training and onboarding of the next agent cohort alongside a Team Lead, drawing on
being the top-performing agent on the team

• Recommended ERP workflow and UI improvements to management, a few of which ended up
being rolled out across the team
• Served as the go-to person for escalated issues that crossed between departments
• Kept an eye on daily operations and made sure we always had enough agents available to keep
things running smoothly
• Produced weekly performance reports for my direct manager, covering team output and day-to-day
operations

• Handled the day-to-day admin and coordination for domestic staff, keeping things running behind
the scenes
• Simplified the payroll inquiry process by setting clear collection timelines and adjusting payment
discrepancies
• Made sure cases were handed off between teams properly so nothing got lost or dropped
• Promoted to Supervisor within three months after consistently ranking at the top of the team