Alanoud Alrefi

Organizing & coordinating office operations and procedures in order to ensure organizational effectiveness and efficiency. • Maintaining office services, efficiency, supervising office staff, & maintaining office records. • Implement company policies. • Establish standards & procedures related to associates requests. • Organize office operations & procedures. • Control correspondences. • Review and approve office supplies, stationery. • Liaise with other agencies, organizations and groups. • Update organizational facilities. • Maintain office equipment. • Managing information between departments. • Manage corporate events. • Provide support to guests and clients. • Manage office supplies, stationery & inventory. • Maintain liaison with external agencies and suppliers/vendors. • Assist in accounting procedures. • Supervision office area clean & organized. • Manage the site transportation. • Manager the site Canteen Service.

Communicate & follow up on pending issues & taking necessary corrective actions as per policies & procedure.
Utilize, monitor & update customer data in the CRM System.
Provide administrative services & support in the area of business for the customers.
Assist in finalizing the Division Key Performance KPI.
Initiate & following up customer survey.
Maintain a strong network with government officials.
Receive escalated customers issues.
Ensuring that all work is carried out to the highest standard of our Quality Assurance System.

Prepare & Implement Communication Plan With Customers.

Answer all customer inquiries in a friendly, professional and efficient way.

Maintain customer services standards by responding to all contacts promptly, remaining courteous and professional at all times

Provide clear and concise responses to all customer inquiries and complaints and ensures all information is accurate in response to the customer.

Handle complaints procedure to ensure the correct escalation is followed, where required.

Take ownership of customer inquiries and complaints to a satisfactory conclusion.

Assist other department business functions as appropriate.

Update customers on their request status and planned action.

Prepare & Implement Communication Plan With Customers.

Answer all customer inquiries in a friendly, professional and efficient way.

Maintain customer services standards by responding to all contacts promptly, remaining courteous and professional at all times

Provide clear and concise responses to all customer inquiries and complaints and ensures all information is accurate in response to the customer.

Handle complaints procedure to ensure the correct escalation is followed, where required.

Take ownership of customer inquiries and complaints to a satisfactory conclusion.

Assist other department business functions as appropriate.

Update customers on their request status and planned action.

Prepare & Implement Communication Plan With Customers.

Answer all customer inquiries in a friendly, professional and efficient way.

Maintain customer services standards by responding to all contacts promptly, remaining courteous and professional at all times

Provide clear and concise responses to all customer inquiries and complaints and ensures all information is accurate in response to the customer.

Recruitment Coordinator

Write and report the news.
Operate control board.
Ask experts to come on the show and provide feedback and analysis.
Conduct interviews.
Ask relevant questions.
Provide lead-ins for reports.
Read Teleprompters and scripts.
Improvise as needed.
Provide live coverage during events such as council meetings, protests, court hearings, coverage of disasters, holiday events, and other important breaking news.
Gather information using research, interviews, and polls, and then analyze and interpret it for their audience.
Cite various sources during reporting.
Verify sources and fact-check items used in reports.
Develop perspectives about news subjects through research, interviews, observation, and experience.
Edit material to ensure it fits in time slot.
Examine and report on news items of local, national, and international significance.
Determine which news story warrants the highest priority.