Senior Project Manager (Operation Project Management Unit Head) in IMOI “Absher”
Al-Elm Information Security Company
Total years of experience :17 years, 3 Months
• Presenting “Absher” Electronics Services to the ministry's.
• Re-engineering services.
• Automated the procedures of ministry's to Electronics Services.
• Gathering ministry's requirements.
• Evaluation the process of “Absher” portal.
• Managing “Absher” and Job portal production issues.
• Managing MOI Job portal.
• Development new Electronics Services assigned to MOI sectors.
• Presenting MOI Electronics Services to the sectors.
• Re-engineering services.
• Automated the procedures of MOI sector to Electronics Services.
• Gathering sector requirements.
• Managing MOI Job portal.
•Response of the new hierarchy of the department to assign each Job to the concern team.
• Managing the migration to the new Consumer Portal System (CPS).
• Weekly Business meeting to capture the requirements.
• Preparing the Business requirements to be announced.
• Coordinating with Samba Technology Team for systems development.
• Preparing UAT plan (cases and scenario) to come up with the business requirements.
• Training, monitoring branches \ Samba Phone (User’s) on CPS (Consumer Portal System ), STAR (Core Banking System), SCMS (Samba Card Management System)& ANDiS (Instant Chip Card application) \[all Branch Banking Applications\] for both In-House and Vendor product.
• Preparing user manual materials to the users in both languages along with new enhanced functions and parameters to provide a full project documentations and approvals.
• Ensure proper handover to the concern team.
• Tracking the system flow to reach the final destination.
• 24/7, First line support for branches in (KSA. Dubai, Qatar, London Pakistan) and Samba Phone on CPS, STAR, SCMS, ANDiS \[all Branch Banking Applications\] for both In-House and Vendor product.
• Monitoring Branches Daily Operations.
• Monitoring Online and Offline applications.
• Managing Hafiz program project.
• Monitoring and maintaining E-customer communication applications.
• Handling PIN Mailer, Payroll Cads, Student Cards & Cards Production Daily Activities.
• Handling Samba Debit Cards (Migration, Renewal, Instant, Transaction and Alert).
• Handling Samba Safe Box Application.
• Business analysis in RBG (Retail Banking Group) Services
• Daily reports to obtain system issues (if any) to investigate and solve it.
• Preparation of daily, weekly, monthly, quarterly and yearly (MIS).
• Data preparation for monitoring agency (SAMA)
• Performing UATs to ensure that fixes of bugs are executed.
• Initiate Cards Data base clean up.
• Managing Data clean up and migration,
• Creating reports according to the business requirements using Business Objects (OLAP Tool) and Archive system.
• Part of T24 Team (new Core Banking Solution).
• Insure that applications are implementing SAMA rules (Central Bank guidelines).
• Investigation on costumers claims.
Management Associate (MA) in Remote Delivery Systems (RDS) - Retail Banking Group (RBG).
• MIS Officer.
• POS development and Installation.
• Periodical Maintenance coordination.
• Technical testing for POS (Point of Sales) development.
• Managing SAMA relationship in terms of POS (Point of Sales).
• Preparation of daily, monthly, quarterly and yearly ATM, POS & IPO (MIS).
• Preparation of RDS monthly letter.
• Coordinating with Preventive Maintenance for ATMs.
• Updating ATMs parameters.
• ATM and POS Vendors Monthly Business Reviews & Meetings.
• Handling all RDS invoices.
• Monitoring ATMs and POS.
Management of Information Systems