Alber Lucas

• Lead the billing & payment development team, driving the delivery of new marketing products within the
billing platform to enhance customer experience.
• Responsible for designing effective solutions and robust interfaces integrating between the billing system
and other enterprise systems to support evolving business needs.
• Act as single point of contact (SPOC) for new billing projects, coordinating between business, technical,
and vendor teams from initiation to launch.
• Conduct solution analysis meetings to gather, document and validate functional and non-functional
requirements across multiple stakeholders.
• Perform solution assessments and gap analysis to identify process improvements, cost-saving
opportunities and risks.
• Analyze billing data to detect discrepancies, ensure data accuracy, and provide insights to support
solution decisions.
• Map business processes to system capabilities, identifying integration needs and recommending optimal
solution.
• Support solution evaluation and selection by comparing alternatives, assessing feasibility, and defining
success criteria.
• Ensure solution compliance with enterprise architecture standards, security policies, and quality
frameworks.
• Work closely with business teams, technical experts, and vendors to ensure solutions algin with
customer experience and enterprise objectives.
• Define and validate end-to-end solution designs across products and services, ensuring seamless
integration with enterprise systems and external partners.
• Support operational excellence by introducing architectural best practices to improve invoicing
processes, system resilience, and SLA compliance.
• Foster knowledge sharing and inter-departmental collaboration to improve communication and
efficiency.
• Deliver solution-related documentation including:
◦ Business and system requirements specifications.
◦ Solution options and recommendation reports.
◦ Solution architecture design (HLD/LLD).
◦ Integration and interface specifications.
◦ Risk and impact assessments.
◦ Lessons learned and knowledge archives.
◦ Weekly Project Status Reports.
• Assign resources effectively based on project complexity, urgency, and required expertise.
• Conduct performance appraisals, regular feedback sessions, set clear goals, and establish individual
development plans to align team growth with organizational objectives.
• Mentor and coach team members to achieve KPIs, strengthen technical expertise, and pursue career
growth targets opportunities.
• Provide second-line support and operational oversight to ensure service quality Managing and
supervising second line support and operational tasks to ensure competitive quality of service provided.
• Follow up on project completion to launch the required product within allocated budget and complying
with the company's strategy and quality standards.
• Responsible for holding personnel weekly meetings to ensure all team members are up to date with their
assigned tasks.
• Deliver regular reports and insights to senior leadership, ensuring transparency and alignment with
business strategy.

Responsibilities
• Manage development project starting concept initiation till commercial availability.
• Follow up on project completion to launch a product or a service within allocated budget and complying with the company’s strategy and quality standards.
• Carry out and implement the five project management phases: Initiation, Planning, Execution, Controlling, and Closing.
• Handle collection of documentation for each project in terms of Concept Definition Document, Scope Definition Document, Product Definition Document, Customer Service and Sales Processes, Internal and External Communication Plan and Revenue-Cost Analysis Document (Business Case).
• Hold project team meetings and Steering Committees with proper documentation of meeting minutes.
• Managing projects that impact: marketing plans, revenue, customer base, customer satisfaction and Retention.
• Serving: Marketing, Customer Care, Finance, PSD, IT …
• Technical Project Manager and Technology/Billing interface for projects:
• Leading projects across different systems (Billing, IN, VAS, Portal, USSD, Data Charging, CRM, EAI, Kabira, PGW …).
• Requirements gathering and gap analysis of commercial needs.
• Carrying out or supervising solution design, development and unit testing within billing solution areas (commercial products, offers, tariffs, customer care automation, batch tools, integration projects and roaming).
• Construct the project team within technology teams and manage it throughout the project.
• Responsible for project solution, cost and plan.
• Project planning for the different phases.
• Aligning with the commercial PM/technology PM for the time to market process TTM.
• Supplier management and follow up.
• Maintaining the dates of milestones in the project plan meeting the business plans.
• Maintaining quality of deliverable, unit test reports and proper documentation.
• Using the billing system BSCS IX, shell and Oracle PLSQL programming.
• Perform the required in-house developments.
• Perform required functional test.
• Validating supplier deliveries.
• Following up and support the project during its testing and deployment.
• Providing post deployment support.
• Providing 2nd and 3rd level support for production issues and bugs in different billing areas.
• Knowledge transfer and reference for new hires in offers, tariffs, roaming and promotions areas.
• The job requires extensive communication with different departments and suppliers for scope and solution management and requires understanding different departments and teams business.

• Lead a team of 4 members, supervises the team members implementation of the required tasks in
BSCS& Stream Serve to ensure sticking to the departments objectives and deadlines.
• Managing all projects around products and services domain integrating with multiple stakeholders and
being responsible for solution analysis, solution design, product delivery and specifications.
• Acting as SPOC of Billing Solutions team for the new projects required from both commercial and
technical teams starting from concept initiation till commercial launch.
• Responsible for designing effective solutions and robust interfaces integrating between the billing system
and other systems to fulfil the projects needs.
• Explore billing capabilities to select best implementation option.
• Allocating the projects to the correct team resource based on project complexity, urgency and resource
work experience.
• Managing and supervising second line support and operational tasks to ensure competitive quality of
service provided.
• Follow up on project completion to launch the required product within allocated budget and complying
with the companys strategy and quality standards.
• Acts as the SPOC for the billing activities to ensure delivery of status reports for billing & Payments
manager and IT-implementation committee.
• Empowers knowledge sharing between all team members to Improve inter-department communication
and processes.
• Responsible for finding best solutions to enhance billing process in order to avoid current and expected
issues to assure invoicing process quality and BC SLA.
• Responsible for holding personnel weekly staff meetings to ensure all team members are up to date with
their assigned tasks.
• Produce the required documentation for each project:
◦ Risk Definition and Management Plan
◦ Project Schedule
◦ Weekly Project Status Reports
◦ Overall Project Plan
• Produce the Project Archives and the documentation of the Lessons Learned
• Produce the required documentation for each project:
◦ Risk Definition and Management Plan
◦ Project Schedule
◦ Weekly Project Status Reports
◦ Overall Project Plan
• Produce the Project Archives and the documentation of the Lessons Learned
• Hold project team meetings and Steering Committees with proper documentation of meeting minutes.

• Technical Project Manager and Billing interface for projects:
• In the following billing areas: Customer care automation, batch tools, integration projects, offers, tariffs, roaming and promotions.
• Across different systems (Billing, IN, VAS, Portal, USSD, Data Charging, CRM, EAI, Kabira, PGW …).
• Construct the project team within technology teams and manage it throughout the project.
• Requirements gathering and gap analysis of business domains needs.
• Project planning for the different phases.
• Carrying out or supervising solution design, development and unit testing.
• Perform the required in-house developments.
• Using the billing system BSCS IX, shell and Oracle PLSQL programming.
• Perform required functional test.
• Supplier management and follow up.
• Validating supplier deliveries.
• Following up and support the project during its testing and deployment.
• Providing post deployment support.
• Maintaining the dates of mile stones in the project plan meeting the business plans.
• Maintaining quality of deliverables, unit test reports and proper documentation.
• Responsible for project solution, cost and plan.
• Managing projects / promotions that impact: marketing plans, revenue, customer base, customer satisfaction and Retention.
• Providing 2nd and 3rd level support for production issues and bugs in different billing areas.
• Serving: Marketing, Customer Care, Finance, PSD, IT …
• Knowledge transfer and reference for new hires in offers, tariffs, roaming and promotions areas.
• The job requires extensive communication with different departments and suppliers for scope and solution management and requires understanding different departments and teams business.

• Act as a solution architect for medium-to-large projects around products and services domain integrating
with multiple stakeholders
• Carry out and implement the five project management phases: Initiation, Planning, Execution,
Controlling, and Closing.
• Take full technical responsibility for the solution analysis, specifications, design and delivery
• Maintaining quality of deliverables, unit test reports and proper documentation
• Ensure quality and consistency of scope, quotation estimates and different contributions prepared by
different people and departments
• Review & validate the following documentation for each project:
◦ Concept Definition Document
◦ Scope Definition Document
◦ Product Definition Document
• Coaching other team members to enforce their knowledge around the billing chain certainly and BSS
applications in general
• Acting as the SPOC of Orange Egypt (Billing Team in specific) in assessing all the business
processes that might be impacted this migration.
• Responsible for the BSCS Non-Kernel Source Codes to be change and upgraded to be run in the new
E/// modules.

Technical Project Manager and Technology/Billing interface for projects:
•Leading projects across different systems (Billing, IN, VAS, Portal, USSD, Data Charging, CRM, EAI, Kabira, PGW …).
•Perform the required in-house developments.
•Perform required functional test.
•Supplier management and follow up.
•Validating supplier deliveries.
•Maintaining the dates of milestones in the project plan meeting the business plans.
•Maintaining quality of deliverable, unit test reports and proper documentation.
•Using the billing system BSCS IX, shell and Oracle PL/SQL programming.
•Following up and support the project during its testing and deployment.
•Providing post deployment support.
•Providing 2nd and 3rd level support for production issues and bugs in different billing areas.

• Perform the required in-house developments and functional tests
• Deal with suppliers on a daily basis to fulfil projects needs
• Validating suppliers deliverables to make sure it covers the exact project scope
• Following up and support the project during the testing and deployment phases
• Providing post deployment support
• Maintain and support (2nd and 3rd level support) for production issues

MOBINIL CAIRO, EGYPT
Help Desk Engineer October 2007 till December 2007

• Handling the Support team for Mobinil Internal Employees.
• Handling network and local printers problems.
• Handling internal users technical complains.
• Troubleshoot domain problems & users accounts.
• Troubleshoot operating system problems and users software.
• Set up workstations & laptops for new employees; configured systems, ensured network connectivity, & installed & tested hardware & software.