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Albert Ala an, TECHNICAL SUPPORT REPRESENTATIVE

Albert Ala an

TECHNICAL SUPPORT REPRESENTATIVE

TELETECH

Location
Qatar - Doha
Education
Bachelor's degree, Computer Science
Experience
10 years, 4 Months

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Work Experience

Total years of experience :10 years, 4 Months

TECHNICAL SUPPORT REPRESENTATIVE at TELETECH
  • Philippines
  • October 2007 to January 2012

HP NOTEBOOK ACCOUNT

• Provided technical support - United States and Canadian end user
• Troubleshoot hardware and preinstalled software
• Implemented excellent customer service to gain customer satisfaction
• Provided product information to customers and offer options such as product and services that customers in need

Computer Instructor/ Technician at St. Therese Educational Center of Leyte
  • Philippines
  • June 2000 to May 2006

• Implemented classroom management
• Delivered discussion with Computer Technology preferably hardware and software and other computer application
• Provided students’ performance record
• Maintained and troubleshoot companys’ computer, printer and internet issues

Education

Bachelor's degree, Computer Science
  • at System Technology Institute
  • April 2000

Specialties & Skills

Customer Service
+Endorse 0
Excellent Communication Skills English
+Endorse 0
technical troubleshooting
+Endorse 0

Languages

English
Expert

Memberships

n/a
  • n/a
  • January 2000

Training and Certifications

lan/wan setup, cabling and configuration, tcp ip, network security, active directory, windows serve (Training)
Training Institute:
Computer Networking Career and Training Center
Date Attended:
June 2006