IT Support Engineer
DRIVEN PROPERTIES LLC
Total years of experience :10 years, 8 Months
Meeting with the IT manager to discuss system needs.
Upgrading and installing computer hardware configurations.
Maintaining Office 365 Licenses.
Configure and setup computer profiles & email accounts in end users.
Installing & Troubleshooting network and software issues like onedrive & outlook etc.
Backing up Files & Email
Responding to general IT requests.
Handling all the IT Inventory like computers, phones, simcard etc..
Ensuring security software is kept up to date.
Doing Daily Call reports for the Outgoing & Incoming call.
Creating PO for the IT Equipments & Handovers.
Handling NAS(QNAP) giving access and priviledges to the users
Handling Network Printers, scanners, Avaya IP Phones, Biometrics & IP Cameras
IT Supporting Jobs
Troubleshooting technical issues
Installing and configuring computer hardware, software, systems, networks, IP
phones, printers/barcode printers, and applications.
Maintenance of IP Cameras, Biometrics
Setup Emails in Outlook
Maintenance and monitoring of computer networks and systems.
Diagnosing and solving hardware or software faults.
Testing and evaluating new technology.
Responding to call-outs in a timely fashion.
Planning and undertaking scheduled maintenance upgrades.
Repairing equipment and replacing parts.
Maintaining records of software licenses.
Inventories of all IT Equipment.
Business Operational Jobs
Creation of inbound items, from ASN to GRN.
Printing of Product Barcode.
Manage and monitor the smooth operation of products and location in the
warehouse.
Update product details in Warehouse Management System using PALMS
Software.
Update product details in the Web Content Management System Using
Magento.
Do Daily Picking reports of the Staff.
Development and Maintainance of website
Work in search engine optimization to improve web traffic
Monitors websites visitor and make report on which page is more visited
Create and post on social media like facebook, twitter.. etc for marketing strategies by increasing traffic and serving as a part of our SEO strategy.
Input and update quantity and prices of each product posted in souq.com
Configure and setup emails
ERP implementation and testing and give training to users and communicate with the software developer for the Maintenance and support for an update.
Maintaining the networking devices like Routers, Switches, Wifi, Avaya Server, NAS Storage, Biometrics, and CCTV
Install, update, and troubleshoot PC, Laptops, Macintosh, IP phones, Printers, Scanners, Fax etc..
Communicate with the service providers for Domain, Email, Websites, Telephone, Fax and Internet Line
Inventorize IT equipment
Do other supporting jobs
Maintain/Deploy AD/DNS/VPN/FTP/WEB/Email/Firewall/VMware
Co-operate with group staff across asia on system developing world wide routing and IT infrastructure
Take care of emergency situation
Take care of customer/user support and complaints
Periodically back up/upgrade operation
Quality assurance on in-house software
Local office hardware and inventory support
Do other supporting jobs
I got 55% percent discount voucher because i got high grades during CCNA Training modules..
Degree School Inclusive year Bachelor of Science in Information Adamson University 2007-2012 Technology