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تم إلغاء حظر المستخدم بنجاح
ألبيرتو سعادة, Director of Rooms

ألبيرتو سعادة

Director of Rooms·La Cigale Hotel

قطر

بكالوريوس, Hotel Management

الخبرة العملية

مجموع سنوات الخبرة: 26 سنوات, 5 أشهر

Director of Rooms

يوليو 2020 - حتى الآن

La Cigale Hotel

الدوحة، قطر

يوليو 2020 - حتى الآن

• Oversaw operations for Front Office, Housekeeping, Laundry, and Gym & Spa, managing a team of
150+ employees to ensure seamless daily operations.
• Analyzed profit and loss (P&L) statements and submitted accurate forecasts, leading to consistent
Gross Operating Profit (GOP) achievements from 2020 to 2024.
• Developed and enforced an incentive programs, resulting in a 20% revenue increase for the Gym
and Spa in 2022, 30% growth in 2023 and 40% in 2024
• Reduced staff turnover and guest complaints by introducing targeted staff development programs,
which improved guest satisfaction by 40% and raised overall satisfaction levels to 90.04% in 2024.
Enhanced the TripAdvisor ranking from 72 to 22 in 2024.
• Supported all the CRS activities in the Hotel and achieved the 8.9 VS 8.5 target Employee satisfaction
2024
• Champion of the All Accor Loyalty Program, driving increased guest loyalty and engagement.
• Spearheaded the rebranding project to Sofitel, ensuring successful completion of civil defense
approvals and hotel renovations and Brand Standards.
• Led the renovation of the Gym and Spa, including layout enhancements and equipment upgrades,
significantly boosting guest satisfaction ratings.
• Served as a committee member for the successful reclassification of the property to a 5-star luxury
hotel.
• Directed the security team in revising and updating the crisis management plan and completed
yearly fire drills in compliance with Accor policies and Ministry of Interior (MOI) requirements
(2021-2024).
• Hosted major events, including the FIFA World Cup 2022, AFC Tournament, and Asian Cup 2024,
ensuring exceptional service delivery for VIP guests.
• Achieved above expectation ratings in end-of-year performance reviews from the General Manager:
3.28 in 2022, 3.32 in 2023 and 3.42 in 2024.

مجال الشركة:
الضيافة والسكن

Director of Rooms

يوليو 2020 - حتى الآن

La Cigale Hotel Managed by Accor

الدوحة، قطر

يوليو 2020 - حتى الآن

• Lead operations for Front Office, Housekeeping, Laundry, Gym & Spa (150+ staff). Achieved

مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
الإدارة

Director of Rooms

مايو 2019 - يوليو 2020

Crowne Plaza / Holiday Inn The business Park

الدوحة، قطر

مايو 2019 - يوليو 2020

• Managed Front Office, Housekeeping, and Laundry operations across two properties, overseeing a
team of 100+ colleagues.
• Restructured departments, led recruitment efforts, and ensured profit and loss (P&L) accuracy,
driving operational efficiency.
• Enhanced key performance metrics, achieving 88% guest satisfaction, 90% cleanliness, and 89%
loyalty recognition scores.
• Boosted colleague satisfaction scores from 25% to 75% through effective leadership and
engagement initiatives.
• Revised, updated, and applied departmental Standard Operating Procedures (SOPs) for both Front
Office and Housekeeping.
• Successfully managed teams during the COVID-19 crisis, prioritizing safety, staffing optimization, and
quality service delivery.
• Executed the IHG Clean Promise Program, ensuring compliance with health and safety standards.
• Contributed to the successful completion of the Quality 360 Audit for both properties in 2019.
• Reviewed and analyzed the Data Integrity Program, ensuring accuracy and consistency across both
properties.

مجال الشركة:
الضيافة والسكن

Director of Rooms

يناير 2019 - يناير 2020

Crowne Plaza & Holiday Inn The Business Park

الدوحة، قطر

يناير 2019 - يناير 2020

• Directed operations across two properties, leading 100+ staff.
• Achieved 88% guest satisfaction, 90% cleanliness, and 89% loyalty scores.
• Increased colleague satisfaction from 25% → 75% through engagement initiatives.
• Implemented IHG Clean Promise Program during COVID-19 for safety compliance.
• Revised, updated, and applied departmental Standard Operating Procedures (SOPs) for
both Front Office and Housekeeping.
• Completed Quality 360 Audit with strong results across both properties.
• Successfully managed teams during the COVID-19 crisis, prioritizing safety, staffing
optimization, and quality service delivery.
• Executed the IHG Clean Promise Program, ensuring compliance with health and safety
standards.

مجال الشركة:
الضيافة والسكن

Cluster Front Office Manager

يناير 2013 - مايو 2019

Crowne Plaza / Holiday Inn Al Thuraya City

الكويت، الكويت

يناير 2013 - مايو 2019

• Led operations for Front Office, Reservations, Guest Relations, and Airport Desk teams, managing a
team of 100+ colleagues.
• Played a key role in the successful rebranding to Holiday Inn and Crowne Plaza (2015-2016),
achieving high guest satisfaction and loyalty metrics.
• Consistently ranked in the top 10 in guest recognition across the area and exceeded upselling
targets.
• Served as the Loyalty Champion for Crowne Plaza Kuwait Al Thuraya City, driving loyalty program
success and guest engagement.
• Participated as a member of the Brand Standards Committee, ensuring compliance and audit Crowne Plaza and Holiday Inn Kuwait Al Thuraya City
• Overall satisfaction, loyalty enrollments, guest recognition, and problem handling.
◦ Ranked the Front Office team in the top 10 in guest recognition for 2016 and 2017.
◦ Exceeded Front Office upselling targets (2015-2019), with a 3.3% upsell rate in 2018 and
generating over 80, 000 KD incremental revenue, ranking the team in the top 5 in the area
(2017-2018).
◦ Provided the full support to achieve high employee satisfaction metrics from 2013 to 2019. Supported successful execution of major group events, including Rebuilt Iraq (2, 000+ guests),
Awqaf Jaiza, and ministry delegations. Completed the Career Executive Committee Program advancing
leadership and operational expertise.

مجال الشركة:
الضيافة والسكن

Cluster Front Office Manager

يناير 2013 - يناير 2019

Crowne Plaza & Holiday Inn

الكويت، الكويت

يناير 2013 - يناير 2019

• Managed Front Office, Reservations, Guest Relations, Airport Desk (100+ staff).
• Key role in rebranding to Crowne Plaza & Holiday Inn (2015-2016).
• Ranked Top 10 in guest recognition across the area, exceeding upselling targets.
• Generated 80, 000+ KD incremental revenue via upselling (Top 5 ranking in 2017-
2018).
• Supported successful execution of major group events (Rebuilt Iraq, Awqaf Jaiza,
Ministry Delegations).

مجال الشركة:
الضيافة والسكن

Section Head

يناير 2010 - يناير 2013

InterContinental Phoenicia Hotel

بيروت، لبنان

يناير 2010 - يناير 2013

مجال الشركة:
الضيافة والسكن

Front office

فبراير 2000 - يناير 2013

Phoenicia Intercontinental Beirut

بيروت، لبنان

فبراير 2000 - يناير 2013

- Duty Manager Section Head (April 2010 Till January 2013)
- Duty & Night Manager (May 2008 Till April 2010)
- Front desk supervisor (June 2005-May 2008)
- Front Desk Agent (May 2003 - June 2005)
- Reception Night Auditor (march 2002 - May 2003)
- Concierge and Guest service agent June2001 - March 2002)
- Operator and Business Centre Agent (February 2000-June2001)

مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

Duty & Night Manager

يناير 2008 - يناير 2010

Phoenicia Intercontinental

بيروت، لبنان

يناير 2008 - يناير 2010

مجال الشركة:
الضيافة والسكن

Front desk supervisor

يناير 2005 - يناير 2008

Phoenicia Intercontinental

بيروت، لبنان

يناير 2005 - يناير 2008

مجال الشركة:
الضيافة والسكن

Front Desk Agent

يناير 2003 - يناير 2005

Phoenicia Intercontinental

بيروت، لبنان

يناير 2003 - يناير 2005

مجال الشركة:
الضيافة والسكن

Reception Night Auditor

يناير 2002 - يناير 2003

Phoenicia Intercontinental

بيروت، لبنان

يناير 2002 - يناير 2003

مجال الشركة:
الضيافة والسكن

Concierge and Guest service agent

يناير 2001 - يناير 2002

Phoenicia Intercontinental

بيروت، لبنان

يناير 2001 - يناير 2002

مجال الشركة:
الضيافة والسكن

Operator and Business Centre Agent

يناير 2000 - يناير 2001

Phoenicia Intercontinental

بيروت، لبنان

يناير 2000 - يناير 2001

مجال الشركة:
الضيافة والسكن

التعليم

Hotelier Technical School Dekwane

يونيو 1997

يونيو 1997

بكالوريوس، Hotel Management

لبنان

Dekwane Hotelier Technical School

يناير 1997

يناير 1997

الثانوية العامة أو ما يعادلها، Hotel Management

لبنان

Skills

BRANDING
Intermediate
BRANDING
Intermediate
COMPLIANCE REPORTING
Intermediate
COMPLIANCE REPORTING
Intermediate
CRISIS MANAGEMENT
Intermediate
CRISIS MANAGEMENT
Intermediate
HOSPITALITY INDUSTRY
Intermediate
HOSPITALITY INDUSTRY
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
LOYALTY PROGRAMS
Intermediate
LOYALTY PROGRAMS
Intermediate
STRATEGIC PLANNING
Intermediate
STRATEGIC PLANNING
Intermediate
TEAM BUILDING
Intermediate
TEAM BUILDING
Intermediate
SUPERVISION
Intermediate
SUPERVISION
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
BUDGET MANAGEMENT
Intermediate
BUDGET MANAGEMENT
Intermediate
TEAM MANAGEMENT
Intermediate
TEAM MANAGEMENT
Intermediate
REVENUE ANALYSIS
Intermediate
REVENUE ANALYSIS
Intermediate
CORPORATE STRATEGY
Intermediate
CORPORATE STRATEGY
Intermediate
PROCESS IMPROVEMENT
Intermediate
PROCESS IMPROVEMENT
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
SAFETY STANDARDS
Intermediate
SAFETY STANDARDS
Intermediate
CROSS FUNCTIONAL COLLABORATION
Intermediate
CROSS FUNCTIONAL COLLABORATION
Intermediate
people management
Expert
people management
Expert
Communication, Teaching, coaching skills. leadership & Supervisory skills.
Expert
Communication, Teaching, coaching skills. leadership & Supervisory skills.
Expert
opera
Expert
opera
Expert
rooms division
Expert
rooms division
Expert
MS Office (Word /Excel), Internet, Opera5.0
Expert
MS Office (Word /Excel), Internet, Opera5.0
Expert
problem solving
Expert
problem solving
Expert
negotiation
Expert
negotiation
Expert
pre opening
Expert
pre opening
Expert
operation
Expert
operation
Expert

اللغات

الانجليزية
متمرّس
الفرنسية
متوسط
العربية
اللغة الأم

الهوايات

  • Sports, Music and Stamp collector
    Sports in general, especially Foitball and basketball I Have a big collection of mail stamps from Most of the countries