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Alda Bohane, CUSTOMER SERVICE EXECUTIVE

Alda Bohane

CUSTOMER SERVICE EXECUTIVE·LOCENT TECHNOLOGY

United Arab Emirates

Bachelor's degree, Business Administration

Work experience

Total years of experience: 26 years, 2 months

CUSTOMER SERVICE EXECUTIVE

April 2022 - Present

LOCENT TECHNOLOGY

Dubai, United Arab Emirates

April 2022 - Present

Providing excellent customer service by responding to inquiries, resolving issues, and ensuring customer
satisfaction through various communication channels.
Company industry:
Software Development
Job role:
Customer Service and Call Center

PAVILION ASSISTANT

October 2021 - March 2022

DUBAI EXPO 2020

Dubai, United Arab Emirates

October 2021 - March 2022

Assisted in managing the daily operations of the Mozambique Pavilion, including coordinating with vendors, managing inventory, and ensuring a high level of customer satisfaction.
Company industry:
Advertising
Job role:
Administration

COUNTRY DIRECTOR - INTERIM

January 2020 - June 2021

DMI - DEVELOPMENT MEDIA INTERNATIONAL

Maputo, Mozambique

January 2020 - June 2021

Oversaw the implementation of media campaigns to promote public health and behavior change in Mozambique, including managing a team of staff and ensuring project deliverables were met.
Company industry:
Broadcast Media Production
Job role:
Management

DEPUTY COUNTRY REPRESENTATIVE

February 2018 - December 2019

DMI - DEVELOPMENT MEDIA INTERNATIONAL

Maputo, Mozambique

February 2018 - December 2019

Assisted the Country Representative Director in managing the operations of DMI in Mozambique,
including overseeing project implementation, managing staff, and building relationships with
stakeholders.
Company industry:
Broadcast Media Production
Job role:
Management

ADMINISTRATIVE & HR MANAGER

January 2017 - December 2018

COUNTERPART INTERNATIONAL

Maputo, Mozambique

January 2017 - December 2018

Collect port charges for container handling, break bulk, general cargo as per port tariff and issue invoices to credit customers in an accurate and timely manner.
Company industry:
Other Healthcare Services
Job role:
Administration

OFFICE MANAGER

January 2015 - December 2016

MANAGEMENT SCIENCES FOR HEALTH

Maputo, Mozambique

January 2015 - December 2016

Managed the day-to-day operations of the Management Sciences for Health Mozambique office, including overseeing procurement, managing staff, and ensuring a high level of customer service.
Company industry:
Other Healthcare Services
Job role:
Management

ADMINISTRATION AND PROCUREMENT OFFICER

January 2013 - December 2014

CMA CGM MOZAMBIQUE

Maputo, Mozambique

January 2013 - December 2014

Managed the procurement process for CMA CGM Mozambique, including identifying suppliers, negotiating contracts, and ensuring timely delivery of goods and services.
Company industry:
Shipping
Job role:
Administration

PROCUREMENT AND ACCOUNTS PAYABLE SPECIALIST

January 2010 - December 2012

ANADARKO, LDA

Maputo, Mozambique

January 2010 - December 2012

Managed the procurement and accounts payable functions for Anadarko Area 1, including negotiating contracts, processing invoices, and reconciling accounts.
Company industry:
Oil & Gas
Job role:
Accounting and Auditing

ACCOUNTS PAYABLE ACCOUNTANT

January 2008 - December 2010

SASOL PETROLEUM

Maputo, Mozambique

January 2008 - December 2010

Assisted the executive team at Sasol Petroleum Temane, including managing calendars, coordinating meetings, and preparing reports.
Company industry:
Oil & Gas
Job role:
Accounting and Auditing

PROGRAM ASSISTANT

January 2006 - December 2007

WORLD BANK GROUP

Maputo, Mozambique

January 2006 - December 2007

Provided administrative support to the Water & Sanitation Program, including coordinating meetings, managing travel arrangements, and preparing reports.
Company industry:
Investment, Securities & Funds
Job role:
Administration

EXECUTIVE OFFICER ASSISTANCE

January 2003 - December 2005

SASOL PETROLEUM

Maputo, Mozambique

January 2003 - December 2005

Assisted the executive team at Sasol Petroleum Temane, including managing calendars, coordinating meetings, and preparing reports.
Company industry:
Oil & Gas
Job role:
Administration

OFFICE ADMINISTRATOR

January 2000 - December 2002

BHP BILLITON GROUP, MOZAL SARL

Maputo, Mozambique

January 2000 - December 2002

Managed the administrative functions for Mozal SARL, including managing office supplies, coordinating travel arrangements, and providing support to the management team.
Company industry:
Heavy Industry & Metallurgy
Job role:
Administration

Education

Escola Superior de Economia Gestão (ESEG)

January 2010

January 2010

Bachelor's degree, Business Administration

Mozambique

GPA (percentage): 92%

GPA (percentage): 92%

Provided me with a broad-based education in core business disciplines such as accounting, finance, marketing, management, and operations. My coursework covered the latest industry trends and best practices, and I gained hands-on experience through internships, group projects, and case studies. This education prepared me to think critically, solve problems, and make sound decisions in a variety of business settings.

Varsity College

January 2005

January 2005

High school or equivalent, Travel And Tourism Management

South Africa

GPA (percentage): 85%

GPA (percentage): 85%

Strong foundation in the principles and practices of the travel and tourism industry. This education provided me with a comprehensive understanding of travel-related operations, customer service, marketing, sales, and management. It also equipped me with the necessary skills and knowledge to thrive in a fast-paced, global industry.

Skills

Executive Secretary
Expert
Executive Secretary
Expert
Office Management
Expert
Office Management
Expert
Executive Management
Expert
Executive Management
Expert
Procurement
Expert
Procurement
Expert
Administration
Expert
Administration
Expert
ADMINISTRATION
Expert
ADMINISTRATION
Expert
CONFERENCES
Expert
CONFERENCES
Expert
CUSTOMER RELATIONS
Expert
CUSTOMER RELATIONS
Expert
EXECUTIVE MANAGEMENT
Expert
EXECUTIVE MANAGEMENT
Expert
FACILITIES MANAGEMENT
Expert
FACILITIES MANAGEMENT
Expert
COLLABORATING WITH CROSS-FUNCTIONAL TEAMS
Expert
COLLABORATING WITH CROSS-FUNCTIONAL TEAMS
Expert
OPERATION MANAGEMENT
Expert
OPERATION MANAGEMENT
Expert
PROJECT MANAGEMENT
Expert
PROJECT MANAGEMENT
Expert
OVERSEEING MEDIA CAMPAIGNS
Expert
OVERSEEING MEDIA CAMPAIGNS
Expert

Languages

English

Expert

Portuguese

Native Speaker

Training and Certifications

Training
Cultural Intelligence
Cross-Cultural IMM
Feb 2021
Leadership and Team Management
DMI
Feb 2018
Procurement and Supply Chain Management
CMA CGM
Mar 2013
Project Management
CRP Management
Jan 2013

Hobbies and interests

Yoga
Reading