Alden Pinto

Manages Bio Metric Monitoring and reporting for all staff in HO. Reports are shared for Overtime and Late
Logins with HR Manager and HR Head.
• Training for New Hire riders and refresher trainings across all projects - The training is provided about the
company, Soft Skills, Customer service and usage of company assets and personal hygiene.
• Responsible for leave management data monitoring for UAE & India Employees along with reports.
• Sharing the payroll data for India and UAE employees by the 25th of every month for ease of payroll
processing, so that the salaries are processed on time.
• Ensuring all overtime data is cross verified with the biometric tags and relevant data is passed on for
overtime processing.
• Passport keeping for Riders and ensuring they are always in safe custody.
• Maintenance of the overall facility in ensuring the office / warehouse premises are in good working
conditions all throughout the year.
• Managing & Maintaining Vendor Manpower Contracts & Addendums based on changes as per the business
requirements. This is closely monitored with accounts to ensure the authenticity and validity of such
contracts.
• Purchasing & Procurement along with Sourcing of different vendors / suppliers based on requirements for
all business needs to ensure best cost-effective options
• always maintaining all collaterals stock levels including pantry and office requirements.
• Assisting all departments in finalizing quotations and getting approvals for implementations and raising
Purchase Orders.
• Etisalat Du Deductions Data submission to Accounts after generating the reports for rider pay-outs.

Overseeing the entire HR function and providing hands-on administration and strategic leadership support of all
HR functions including Training, Compensation and Benefits Health and Safety, Employee Relations, Compliance.
Recruitment, Performance Management and Employee Engagement initiatives across the business.

Managing the entire office and providing administrative support to over 30 staff members
Hired, trained and on-boarded over 30 new staff for the retail division, providing crucial support that expedited
staff assimiation by over 20%.
Slashed office expenses by over 40% by renegotiating the supplier contracts, implementing office inventory
management and standardizing order management.

Day-to-day general administration of the organization, assisting the Client Contact Manager and Support Staff
• Maintained CCM’s calendar / diary management, scheduling meetings and ensuring no conflicts occur.
• Email Management on behalf of the board and to ensure timely response to stakeholders and customers.
• Minimized customer service burden on office staff by directing callers, receiving packages and scheduling
appointments.
• Liaising between different government entities to schedule meeting and conferences in regard to updates on
policies and procedures.
• Planned and organized events onboard; coordinated with outside vendors such as local hotels and
entertainment retailers while maintaining open dialogue with clients to ensure smooth running events.
• Produced in-depth report, presentations, flyers, spreadsheets, graphs, charts, diagrams and illustrations.
• Overhauled recordkeeping system from manual to computer-based, creating a user-friendly and systematic
information management system and reducing data-retrieval time.
• Scheduled and coordinated business and personal appointments for CCM, arranged transportation and hotel
accommodations.
• Active listener with excellent communication, management and organizational skills.

Conduct foundation communication training for new hire associates hired for Sutherlands core technical clients
in both e-support and voice support.
• Analysed the training conducted by other trainers and give feedback on knowledge and facilitation.
• Design Training material with program specific modules and keeping them up-to date.
• Creating new training modules on changes implemented from the Program (updates to product support; new
support line inclusion; new technology additions, etc) to other trainers on both facilitation and knowledge.
• Ensured long-term staff excellence by implementing updated and continuous training initiatives such as online
modules, interactive programs and language labs.
• Appropriately allocated resourced, budgets, inventories, training support and team building materials to
increase overall productivity.
• Reviewed job applications to identify, vet and recommend optimal candidates.
• Collaborated with department managers to assess needs.
• Coordinated complex travel schedules, accommodations and trip logistics for candidates and executives.
• Coordinated and conducted new hire pre-interviews, induction, pre hire and communication training.
• Addressed and resolved general payroll-related inquires.
• Supported

Accomplished special objectives and projects according to requests from board members.
• Promoted team productivity by keeping supplies organized and well-stocked.
• Worked with senior management to initiate new projects and assist in various processes.
• Managed CEOs complex and frequently changing travel arrangements and coordinated planning of trips.
• Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost
team efficiency.
• Allocated executive tasks and managed complex calendars and administrative functions.
• Coordinated responses to emails and other correspondence to facilitate communication and enhance business
processes.
• Contributed to smooth business operations by planning and organizing meetings and conferences, including
conference calls.

Actively worked to build branch credibility and develop relationships to increase community and industry
visibility and overall profitability.
• Supported upper management with administrative tasks, including employee performance review and policy
implementation.
• Examined ledger tickets for expenses and fees with accuracy and efficiency.
• Reviewed and edited loan agreements to promote efficiency and accuracy.
• Recommended loan approvals and denials based on customer loan application reviews.
• Worked with customers to procure updated financial information on continuous basis.
• Promoted products or services to each customer to consistently achieve sales targets.
• Upheld strict financial controls by keeping funds secure and accurately transferring monies.