Administration Officer
Bon Tours
مجموع سنوات الخبرة :20 years, 3 أشهر
Updating the company’s tariff sheet for contracted rates of hotel, tours and all other services
Negotiate for competitive rates for hotels and other supplier
Maintaining good relationship with all ideal partners
Monitoring promotions, new contract and offer
Assisting suppliers for credit facilities with Finance Department
Perform general clerical duties like filing, faxing and scanning documents
Handling emails for partners/client and complain via email Microsoft Outlook
Answer calls from client and partners regarding their inquiry
Coordinates with reservation department for any special promos or offers
Prepares the weekly tariff sheet
Assisting Sales Department to prepare and modify documents like corporate agreement for partners
Schedule and coordinate meetings, appointment and travel arrangements for Managers
Maintain office supplies
Arranging flight ticket and sending out quotation for flight itinerary using Amadeus System.
Arranging hotel bookings (inbound and outbound) through online system or with other supplier.
Coordinate with customer to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required.
Prepare bookings using online systems; GTA - DOTW.
Arranging and booking guests special requests, from the moment of arrival; Marhaba/Ahlan meet & greet services, up to the moment of their departure.
Booking and arranging city tours, desert safaris, dhow cruises, and other activities in Dubai & UAE for groups and individuals.
Processing Visa for corporate client traveling to Dubai
Plan and arrange tour packages as per guest request
Collects payment for transportation and accommodation from customer.
Handling all emails inquiry using Microsoft Outlook
Reporting to Revenue Manager and complete additional tasks as directed in his absence.
Checking all the reservation correspondence on daily basis and make sure that all details including rate plan, market segment and the billing instruction are correct.
Handling group reservation
Checking no show and traces on daily basis.
Liaise with account department for any inquiry regarding the 3rd party payment, bank transfer payment and credit facility update.
Monitor (open and close rate) on web/online booking channel
Supervising the work flow in the department and make sure that everything is handled well.
Handling all emails inquiry using Microsoft Outlook.
Assisting in recruitment for the team when required
RESERVATION AGENT:
Processes reservations through email, telephone, fax or online system
Prepare letters of confirmation
Develop corporate customer’s relations and monitor their productivity.
Assist Sales Department in establishing new accounts, achieving occupancy and revenue targets.
Building relationship with prospective companies by offering a competitive hotel package.
Process transit visas
Coordinate for daily guest airport pickup and hotel guest flight assistance.
Ensures all administration procedures are maintained to hotel and company standards
AIRPORT REP:
Ensure that passengers are assisted in a timely and professional manner.
Introduce the guest to the driver and assist them with their luggage.
Inform the Duty Manager with flight delays, no show guests, no show driver, late arrival of the driver and any other issues.
Ensure a smooth and comfortable transfer to the guest from the airport to hotel and provide the necessary information that the guest should have.
Provide all customers' information, inquiries, and requests including tour booking.
RECEPTIONIST:
Achieve positive outcomes from Guest queries in a timely and efficient manner
Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments
Demonstrate a high level of customer service at all times
Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
Provide and Process all Emirates Airlines Lay over information for transit passengers including Arrival and Departure Times, Flight Numbers, Meal Information.
Arranging transport from and back to the airport
Input and update guests profile using Opera system
Giving wakeup call with the use of FCS Voicemail
Allocate rooms and hand out keys to the guests
Assist other departments as necessary