IT Support Engineer
Sharjah Islamic Bank
مجموع سنوات الخبرة :6 years, 6 أشهر
• Configure printers, applications and email profiles.
• Building system for new/existing users through imaging.
• Set-up workstations for new/shifting users.
• Support end user application installation and maintain workstation builds.
• Assists Users day-to-day functionality and efficiency.
• Configure printers, applications and email profiles.
• Support end user application installation and maintain workstation builds.
• Assists Users day-to-day functionality and efficiency.
• Visiting branches to support with the implementation of new queue system.
• Coordinate with the respective departments to fulfill task needed for the queue system upgrade.
• Gathering information needed for branch and vendor device configuration.
• Laptop configuration for people working at home.
• Administer new user IDs and maintain existing access.
• Configure printers, applicationds and email profiles.
• Support end user application installation and maintain workstation builds.
• Responds to customer requests effectively and communicates with them to address issues.
• Assists Users day-to-day functionality and efficiency.
Installation & configuration of a
company’s computer hardware operating
systems and applications.
* Maintenance and monitoring of computer
networks and systems.
* Troubleshoot system and network
problems, diagnosing and solving
hardware or software faults
* Handle the day-to-day RMA Receiving
activities.
* Communicating with suppliers for product
replacements and repairs.
* Preparing documents/inventory transfer
for customer repairing and replacement
products to service center/supplier.
* Provide support, including procedural
documentation and relevant reports.
Technical Support Professional (Dell Account
Respond and interact with customers to
diagnose and solve hardware faults.
* Troubleshoot system and network
problems and offer solution to resolve
computer ware issues.
* Evaluate and analyze hardware symptoms
to determine issue Gather customer’s
information.
* Pick-up calls from queue and ensure
timely response to queries.
* Maintain an excellent level of customer
service ensuring that all customers are
treated efficiently and in an appropriate
manner.
* Accurately record, update and document
requests using IT service desk system.