Supervisor
Eurostar Cellar
Total years of experience :14 years, 6 Months
Works as the shop in charge of the retail shop for the alcohol shop based in Abu Dhabi.
Work as in-charge for the daily shift operations of Relay in Abu Dhabi Airport by conducting excellent customer service and exceed customer expectations. Making sure that the stocks are full and organize and report to our warehouse personnel for any problems occurred during operations. I also do ordering of items and making sure to check the expiry dates of all items in the shop.
In-charge with the daily operations of the supermarket, butchery and department store.
Files/Forms/Reports/Stock Monitoring:
In-charge of the float money of the store for the cashiers, do administrativeduties like filing the reports and making the monthly reports. Monitor the price for any changes in department store.Compute for the price, given the cost, by providing the correct mark-up to have the retail price for supermarket and butchery. I alsodo the checking of the staff attendance report every end of the month and monitor the display in the selling area and check the invoice when receiving the stocks from warehouse. I also make reports for out of stock items and fast selling items to be submitted to the owner of the company.
Safety & Maintenance/Housekeeping:
Monitor the pricing room.Check the cleanliness of the store especially the selling area, check the backdoor, engine room, all air-condition in the store and check all security measures before leaving the store premises at closing time.
Employee Related:
Interview and hire new staffs and make the daily schedule like their day-offs and lunch hour and remind them on their personal hygiene. Inform the staffs about the policies by explaining to them the rules and regulations of the company, and training them to provide excellent customer service.
Job scope includes sales and excellent customer service and serves as the sales representative of the 3 telecoms in Singapore namely SingTel, M1 &Starhub under the CourtsConnect department. I also provide excellent sales and promotions for the mobile phones as well as the digital cameras, tablets, laptops, tv and other electronic devices and inform them of their latest functionalities. We provide customers all the needed information regarding these devices and help them to decide what should be the best product that will give them their money’s worth. Our job also includes inventory and ensure the timely delivery of the devices for our top customers and key accounts.
Collects the unpaid loan amounts of the customers and coordinates with them regarding payment arrangements. Handle daily inquiries of different customers who make a call or walk-in clients who wants to settle their accounts.
Handles the creation of Attorney’s Letters to clients who cannot pay their monthly amortizations and refer the account to the legal department for repossession of the auto loans or filing of case for the housing loans. And provide the monthly reports for all my assigned accounts.
Handle the Manpower accounts, they are the different loans of the employees of the bank that are resigned or currently on a Leave Without Pay due to maternity leave and the accounts of the terminated employees of the bank that has an existing loan with BPI.
Coordinates with customers and account officers and review the completeness of housing loan documents for booking and distributes it to the officer in-charge for final approval and release of loan proceeds. Also
provide reports for all accounts that I handle.
Ensures that all input and upload of data prior to batch processing are correct and the output data are complete and properly distributed to end-users. Work also includes batch job scheduling and monitoring jobs.