1st Store Manager
LC Waikiki
Total years of experience :12 years, 10 Months
Responsible for ensuring a consistently high standard of presentation in the store and making sure that all available space in the store is effectively utilized. Focused on maximizing the customers shopping experience.
Responsible for the daily managing of staff and the assigning of duties,
Managing and motivating staff to increase sales and ensure store efficiency,
Analyzing store sales figures,
Developing, researching and implementing marketing strategies,
Maintaining awareness of market trends and monitoring local competitors,
Managing up to 16 members of staff,
Manage budgets set by Retail Area Managers,
Manage and address shrinkage and stock loss,
Maintaining accurate records of all pricings, sales, and activity reports,
Ensuring all corporate and local regulations and procedures are met and complied with.
KEY SKILLS AND COMPETENCIES
Proven track record of increasing sales and turnover.
Experience of managing KPIs and performance management.
Able to inspire store staff to keep ahead of the competition
Knowledge of working with brands and their guidelines.
Responding to and comments and resolving customer complaints.
Ability to increase profitability through excellent service and the effective management of retail space.
Responsible for the day-to day running of the business with a particular emphasis on production while managing a staff of over 60 employee and achieving sustained improvements in quality, cost and delivery functions.
Strategy development, sales and marketing, customer service, problem solving, staff motivation and client service delivery. Decision maker focused on growth and protecting organization’s interests.
In first half of 2014, I organized and put on market goods worth 53 millions AED.In same period I reduced warehouse stock for 6% making profit for the company over 900 000 AED.
Reported to Managing Director with responsibility for loading and all details and reports for company.
Provide leadership and direction in planning, development and implementation of strategic business i.e. operational plans and programs, group policies, internal audits and controls.
Established B2B relationships between local and international customers for carpets
Responsible for contributing to the overall performance of the store by driving sales at every opportunity whilst at the same time making sure every customer receives exceptional levels of service and enjoys their visit to the store.
• Serving customers at the sales counter.
• Offering face to face advice to customers on the stores products.
• Processing returns and refunds as required in line with company procedures.
• Using the stock management system to log, check, locate and move stock both in and out of the store.
• Ensuring that all areas are clean and adhere to the company’s clear floor policy and Health and Safety requirements.
• Making sure that any item which is removed from a display column is replaced immediately after a sale.
• Handling customer complaints in a calm manner.
• Managing cash and payment systems in accordance with company procedures and policies
• Applying a tattoo, customizing with glitters, mixing the colors, cleaning and maintenance of tools for tattoo
• Taking a photos around park, downloading pictures on POS, selling the pictures, cropping and customizing
• Opening and closing of POS
• Exceptional troubleshooting, problem solving, relationship management and negotiation skills.
Delivering innovative ideas and solutions to achieve and surpass client expectations as well as providing assistance to accomplished professional goals and objectives.
Achievements
Ownership Award Runner-Up (Yas WaterWorld) 18. February 2013
Ensuring that staff is motivated, monitored and measured in line with company targets and performance standards. Responsible for making sure that any gaps in performance or quality are quickly identified and addressed. Producing accurate reports on team performance for senior managers.
Handled merchandising.
Recruited, trained and monitored staff
Handled opening and closing of store
Handled sales report preparation, bank and cash entries
Administered and controlled retail finances
Monitored in store display, customer service, sales events
Increased sales beyond store expectations
Measured business of the store by calculating UPT, ATV, TO, KPI’s, CR.
Motivating the team to achieve high standards and KPI targets.
Dealing with and resolving problems and issues which arise.
Working with the sales and marketing team to drive sales forward.
Mentoring and training up junior and new staff.
Ensuring all administrative and IT records are entered and updated correctly.
Key skills and competencies
Proven ability to manage through others.
Strong decision making and problem solving skills.
Able to motivate and lead others in a team environment.
Excellent communication skills, both written and verbal.
An ability to build rapport and trust quickly with work colleagues.