Director
Oceania Alpha Omega Trade-Link Private Limited
Total years of experience :23 years, 2 Months
Trading in refractories including feeder expandable, lubricants, minerals, chemicals,
perishables, glass making raw materials
Consultancy services and projects for float, sheet, figured, container, lamp shells, and
borosilicate glass and colored glasses, beer manufacturing plant on turnkey basis
April 11th
Learning, GE Money Servicing, Hyderabad, GEMS
• Handled a team of 18 Assistant managers who are Universal Coaches - each with a span of
21 agents
• Growth - Span maintained Spec 1:20, shorten learning curve of new hires - reduced to 30
days from 2 months, developed curriculum - e-Learning Modules, best practise sharing -
Monthly Session C, Mentor Mentee Programme & Contests
• Employer of Choice - Conduct surveys - UC Survey and implemented feedback - 40% of files
scored live, organise events - townhalls, ensure timely appraisals / promotions / rotations -
93% promoted from Management Trainee to Asst Mgr, R n R penetration - more than 14%
month on month as against 10% spec, cross-skilling - 35%, training calendar set up - 4 man
days in a year, leadership / hr interaction - maintained one every quarter - all these led to
great VOC from the floor / team
• Customer Centricity - Develop bottom 10%, performance improvement plans (PIP) - 1 out of
2 improved from bottom 10% to Valued 70%, training on coaching service quality (CSQ) -
100% coverage, extra audits for new hires - meeting spec 10%
• Operational Excellence - Process improvements through Lean & Six sigma - 4 ideas
implemented saving 7 Full Time Employee (FTE ) work a month
• Controllership - Working on 100% data privacy of Customer Information, strict adherence to
Spirit and Letter - integrity as Compliance Single Point of Contact ( SPOC )
Initiatives - Reward and Recognition, Base Camps, Vehicle Utilisation, Customer Info
Security,
Ecomagination, Loyalty Programe
Achievements:
• GE Americas Award for outstanding contribution to business 2006
Bring more resorts into RCI’s Resort Recognition Programme (RRP) and ensure that they
maintain their scores and standards
• Conducting Regular Resort Inspections frequently to ensure quality holidays for RCI
exchangees; minimise resort complaints
• Hand hold resorts facing financial, operational and management crisis
• System activities like Resort Information Sheet updates, Resort Link 2000. Developer,
marketer information, database updates
• Sales training / Toppers Club - for timeshare marketing teams
• Sale of Marketing materials
• Pre Sale Inspections of Key Client accounts like Royal Goan Beach Club - Haathi Mahal, The
Mahindras - Varca Beach and several others; Regular Resort Inspections - most of the
operational resorts in the country
• Closed majority of member complaints successfully - obtained suitable compensations from
developers for unhappy exchanges
• Handholding for developers in the RRP - 3 new entrants
• Initiated the Resort Manager’s Award
Training new recruits in the department
• Held interactive sales training sessions with the sales teams operating in Bangalore,
Chennai,
Hyderabad etc
Cash Log – accuracy maintained at 99% • Mentor Mentee program for new ramp ups to shorten learning curve by 15 days • Productivity enhancement by
Senior Manager, Learning, Universal Coach Leader for Retail Consumer Finance, GEMS • Integrated UCM and team with Operations by aligning Goal Sheets with them, starting bi monthly reviews with stakeholders • Scale Calibration of Q Cal scores showing a bell curve as compared to Q3 • External VoC up from
courses: training for RCF-scheduled and closed • Wing to wing closure on CMT scoring for RCF • ATTRITION-Zero for DR,2 for UC's
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