Office Administrator & Personal Assistant
LHVC Company
Total years of experience :0 years, 0 Months
Redundancy Due to COVOID 19
LHVC is an American owned holiday vacation club in partnership with Al Habtoor Group
•Manage day to day communications and the main point of contact on behalf of Operations Manager. Enhancing relationships, ensuring effective management of all client work; involves heavy document and written content production, including preparation of high Calibre PowerPoint presentations, extensive research and comprehensive database maintenance
•Support a team of consultants in all aspects of client management, research and administrative support. Oversee a number of projects simultaneously and assist with new tender submissions with high levels of responsibility where diplomacy and confidentiality are essential
•Expense reconciliation, preparing expense reports for the Partner group, client marketing support by leading email distribution of client marketing initiatives and communications, CRM maintenance, updating client contact and company profiles and ensuring accuracy of information
•Coordinate complex business travel itineraries, organising transportation and accommodation within a strict budget
the Marketing Manager to ensure the smooth running of retail promotions/sales events for Majid Al Futtaim Properties
•Achieve & exceed coupon redemption targets during promotions (Including Eid, Smile Campaign, Back to School and Monopoly) by working with retail outlets to determine appropriate discounts, initiate radio and banner advertisements as sales drives
•Manage and improve customer service booth, introduce new ideas and implement (iPads to register customers instead of paper forms, increase participation rates and reduce costs by removing requirement for back office data entry)
•Follow procedures and maintain excellent client service/professionalism when handling complaints and dealing with difficult situations
•Communicate clearly and positively with telephone/face to face customer inquiries to ensure that customers are wholly satisfied
•Prepare reports for MAF Finance related to daily gift card sales and bank cash deposits
produce and deliver projects from proposal to delivery
•Prepare and track progress of all project budgets from start to finish (compare work in progress to actuals)
•Maintain, set, and communicate timelines and priorities for every project
•Manage supplier relationships, operational and administrative functions to ensure specific projects are delivered efficiently
•Deliver events on time, within budget, that exceed internal and client expectations
high level executive support to the CEO
•Ensure standardization and high quality of sales and customer experience throughout the Caribbean: Dominican Republic, Cuba, Jamaica, Mexico and Costa Rica
•Maintain database for events and develop incentives for group bookings, promotion of company services and relevant negotiated discounts for Meetings, Incentives, Conventions and Exhibitions (MICE) markets
•Sales and Reservations for: Boutique hotels, VIP villas, exclusive Luxury Cars/Private Jets/Helicopters
•Coordinate, book and arrange suppliers for special events: weddings, anniversaries and celebration parties Individual Business trips, seminars, conventions and conferences for groups (MICE)
•Sales of time-share, vacation club, and brokerage of luxury villas for Real Estate services team
in-house reservation systems
•Facilitate promotions, sales and bookings of the company’s products and services
•Lead, mentor and develop a team of sales agents and supervisors
•Create strategic plan related to budget, business development, marketing and revenue
•Liaise with central reservations to communicate new rate plans
•Implement international standards in PGS hotels reporting to Quality Assurance Manager
•Organize welcome meetings in hotels, event coordination, sale of company services, arrange VIP programs
•Support for tourists abroad (arrange necessary permits/letters of communication to the area of destination prior to tour commencement)
•Provide travel information, itineraries and prices
•Handle customer complains/concerns
•Guide and translator assistance for foreign clients