Alessandro Genna

• Present properties and provide amenities in a positive light to prospective tenants
• Act as a landlord for property owners and help them navigate the property market
• Negotiate leasing terms and conditions and close deals
• Stay knowledgeable of the property market status

Responsible to deliver the best inflight service in the airplane cabin assigned to me through effective supervision and management of all resources
• Ensuring customers are constantly provided with the highest quality of customer service through effective supervision of crew members.
• Ensure customer complaints in the respective cabin are fully investigated, managed effectively, documented and appropriate service recovery is applied where applicable
• Provided guidance direction and feedback to team members on their onboard performance to ensure standards are consistently

• In charge of create a warm friendly and customer service oriented atmosphere during the flight
• Maintain a cabin presence by being visible and available through the flight
• Create opportunities to make a difference to the customers experience by canvassing and anticipating their needs at all times during the flight
• Actively promote Duty free sales to customers, support the duty free operator if required, conduct duty free service