ICT Support Engineer
Al Douri Group.
Total years of experience :16 years, 7 Months
• Maintain / managed the day-to-day IT operations and support systems, workstations, mobile devices, printers and peripherals; respond to user service requests; and resolve trouble tickets. Ensure system security for desktop, mobile and cloud environments.
• Provided technical support for 150+ users. Ensured quick resolution of user concerns and escalated more complicated issues to IT managers.
• Provided IT technical support for 300+ users. Ensured quick resolution of user concerns.
• Managed the day-to-day IT operations, Installed and maintained company’s computer systems and network.
• Provided level 1 and 2 technical support for 200+ users. Ensured quick resolution of user concerns and escalated more complicated issues to helpdesk managers.
• Installing and troubleshooting various Operating System, Backup and Restore data.
• Desktop support tech in a fast-paced call center.
• Provided tier-I support to customers on inbound telephone tech support calls and resolved tickets regarding desktop, printer, phone and office equipment issues for 1000+ remote end users.
• Filled in as desktop support tech at different clients.
• Assembling, troubleshooting of computer and computer peripherals.
• Installing and troubleshooting of various Operating Systems.
Master of Business Administration (MBA) specialized in Information Systems. From Annamalai University, India. - through Distance Education.
Bachelor of Computer Application (BCA). From Annamalai University, India. - through Distance Education.
Diploma(3 year Regular) in Computer Engineering at Govt. Polytechnic College Chelakkara, Kerala