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Alex Baby, Technical Trainer

Alex Baby

Technical Trainer·Abu Dhabi Motors

United Arab Emirates

High school or equivalent, Become an AI-Powered Manager

Work experience

Total years of experience: 22 years, 4 months

Technical Trainer

September 2023 - Present

Abu Dhabi Motors

Abu Dhabi, United Arab Emirates

September 2023 - Present

• Delivered over 90 training sessions, totaling 784 training mandays in 2024, across technical, sales, and aftersales domains.
• Conducted Training Needs Analysis (TNA) to address bottlenecks, leading to a 10% improvement in efficiency and service workflows.
• Facilitated training on Hybrid and Electric Vehicle (EV) technologies, aligning operational practices with industry demands.
• Provided systems training to enhance the effective utilization of BMW’s digital tools and platforms. Customized & delivered BMW BASE Training, a tailored program designed to meet specific organizational needs.
• Conducted process training to streamline service operations and improve overall efficiency, exemplified by conceptualizing, preparing, and delivering a comprehensive training module on ‘managing waiting-for-parts cases in aftersales delivery’.
• Regularly participate in the BMW Middle East Training Manager Conference, engaging with training leaders from across the GCC to discuss training challenges, best practices, and strategic initiatives.
• Completed BMW G73 High Security Vehicle Training, gaining specialized knowledge in ballistic protection, explosion resistance, and advanced security systems integration.

Company industry:
Automotive Dealership & Distributor
Job role:
Training and Development

Technical Trainer

September 2023 - Present

Abu Dhabi Motors

Abu Dhabi, United Arab Emirates

September 2023 - Present

• Delivered technical, product and aftersales training programs aligned with OEM standards.
• Conducted classroom and hands-on technical training for technicians, service teams, and apprentices.
• Delivered new model and product introduction training for BMW and MINI platforms.
• Delivered systems and process training to support effective use of aftersales tools and workflows.
• Assessed technician performance through competency testing and shop-floor observations, followed
by corrective and refresher training.
• Supported workshop performance through targeted training linked to warranty trends, campaign
issues, and repeat repairs.
• Delivered EV and high-voltage awareness training for service & technical staff.
• Contributed ideas on digital learning tools, chatbot-based learning concepts, to support aftersales
training.
• Delivered approximately 60 training sessions covering around 780 training man-days in the year 2025.
• Designed and implemented the graduate internship training journey in coordination with Khalifa
Foundation.

Company industry:
Automotive Dealership & Distributor
Job role:
Training and Development

Training Specialist

January 2023 - Present

Abu Dhabi Motors,

Abu Dhabi, United Arab Emirates

January 2023 - Present

• Delivered over 90 training sessions, totaling 784 training mandays in 2024, across technical, sales, and
aftersales domains.
• Conducted Training Needs Analysis (TNA) to address bottlenecks, leading to a 10% improvement in
efficiency and service workflows.
• Facilitated training on Hybrid and Electric Vehicle (EV) technologies, aligning operational practices
with industry demands.
• Provided systems training to enhance the effective utilization of BMWs digital tools and platforms.
Customized & delivered BMW BASE Training, a tailored program designed to meet specific
organizational needs.
• Conducted process training to streamline service operations and improve overall efficiency, exemplified
by conceptualizing, preparing, and delivering a comprehensive training module on managing waiting-for
parts cases in aftersales delivery.
• Regularly participate in the BMW Middle East Training Manager Conference, engaging with training
leaders from across the GCC to discuss training challenges, best practices, and strategicinitiatives.
• Completed BMW G73 High Security Vehicle Training, gaining specialized knowledge in ballistic
protection, explosion resistance, and advanced security systems integration.

Company industry:
Automotive Dealership & Distributor

Automotive Consultant

July 2019 - February 2026

ReadiNext

New Delhi, India

July 2019 - February 2026

• Designed and delivered online technical and aftersales training programs for dealer networks.
• Developed training materials and apprentice service curricula aligned to OEM and industry
requirements.
• Supported creation of technical training videos and service tools for digital learning delivery.
• Coordinated with internal teams to schedule and support online training delivery.

Company industry:
Training & Education Center

Technical Trainer

April 2011 - February 2026

Abu Dhabi Motors

Abu Dhabi, United Arab Emirates

April 2011 - February 2026

• Delivered technical, hybrid, and electric vehicle training programs for BMW platforms.
• Conducted structured classroom and workshop-based technical training across sales, service, and
aftersales teams.
• Planned and delivered corrective and refresher training based on performance analysis and workshop
findings.
• Supported new model introductions and technology rollouts through focused technical training.
• Managed annual training calendars and supported training reporting through LMS platforms.
• Delivered onboarding training programs for new hires covering brand orientation and technical
fundamentals.

Company industry:
Automotive Dealership & Distributor
Job role:
Training and Development

BMW Group Certified Trainer

April 2011 - January 2019

Abi Dhabi Motors

Abu Dhabi, United Arab Emirates

April 2011 - January 2019

The exclusive importer for BMW, MINI, BMW ALPINA and Rolls-Royce.
- Analyzed and identified the current and future training needs by performing Training needs Analysis (TNA).
- Designed and delivered sales/aftersales (New model launch & Product training) and technical (certification based) training program.
- Managed the training report, training budget and e-learning platform by using BMW learning management system (TMSi).
- Liaised closely with department managers to ensure both technical and non-technical areas are covered to achieve and maintain the best CSI score.
- Assisted the workshop with the technical support issues.

Company industry:
Automotive Dealership & Distributor
Job role:
Training and Development

Technical Trainer

January 2011 - January 2019

Abu Dhabi Motors,

Abu Dhabi, United Arab Emirates

January 2011 - January 2019

• Designed and delivered technical, sales, and aftersales training programs—including new model
launches and certification courses—while managing the annual training calendar and delivering over
1, 500 mandays, consistently achieving KPIs.
• Developed behavioural modules, such as Luxury Mindset Training & Voice of the Customer, aligned
with premium brand positioning.
• Managed the BMW TMSi platform for reporting, e-learning, and training operations, including oversight
of annual training budgets, achieving consistent training targets.
• LED onboarding programs for new hires, embedding brand values and technical expertise.

Company industry:
Automotive Dealership & Distributor

Certified Trainer

February 2007 - March 2011

Al Futtaim Motors

Dubai, United Arab Emirates

February 2007 - March 2011

The Sole Distributor of Lexus, Toyota & BT vehicles in UAE.
- Developed & implemented annual training calendar and evaluated training programmes (IBT/e-learning/Micro bites).
- Organized yearly national skills contest for technical staff.
- Support all branches with training in relation to technical support in terms of campaigns, service schedules and audits.

Company industry:
Automotive Dealership & Distributor
Job role:
Training and Development

Technical Trainer

January 2007 - January 2011

AL Futtaim Motors

Dubai, United Arab Emirates

January 2007 - January 2011

• Mapped and carried out training programs for 1, 100 technicians, resulting in a 30% increase in proficiency
across divisions.
• Delivered and assessed IMI-accredited apprentice technician training programs, ensuring
alignment with industry standards.
• Organized annual national skills contests, boosting employee engagement and technicalexcellence.
• Conceptualized customized training frameworks for UAE government and fleet clients, expanding the
organizations reach.
• Rendered technical support and training for campaigns, service schedules, and audits, ensuring
compliance.

Company industry:
Automotive Dealership & Distributor

Technical Trainer

January 2007 - January 2011

Al-Futaim Motors (Toyota & Lexus)

Dubai, United Arab Emirates

January 2007 - January 2011

• Developed and delivered technical training programs for Toyota and Lexus technician groups.
• Conducted dealer visits to identify training needs and perform post-training evaluations.
• Supported national technical skill competitions and structured technician development initiatives.
• Supported the delivery of customized technical training programs for government and fleet customers.

Company industry:
Automotive Dealership & Distributor

Technical Trainer

June 2004 - November 2006

RPS Training & Consulting Pvt. Ltd

Vadodara, India

June 2004 - November 2006

The Training Partner for General Motors India Vehicles.
- Content Creation in line with Business requirement General Motors aftersales retailers.
- Preparing of training aids for easy understanding of functioning components and systems.
- Customized training for field related problem to the dealers in co-ordination with GMI technical assistance cell.

Company industry:
Training & Education Center
Job role:
Training and Development

Technical Trainer

January 2004 - November 2006

SLS India

Vadodara, India

January 2004 - November 2006

• Created field-specific training modules for General Motors dealerships, addressing real-time challenges
effectively.
• Prepared engaging training aids, simplifying complex technical concepts to enhance serviceefficiency.

Company industry:
Primary, Prep, & Secondary School

Technical Trainer

January 2004 - November 2006

SLS India (General Motors Training Partner)

Vadodara, India

January 2004 - November 2006

• Created technical training content aligned with GM aftersales requirements.
• Delivered classroom and field-focused training to dealer technicians.
• Supported field-related training activities in coordination with OEM teams.

Company industry:
Automotive Manufacture

Education

LinkedIn Learning

January 2024

January 2024

High school or equivalent, Become an AI-Powered Manager

United Arab Emirates

Learning Rebels

January 2020

January 2020

High school or equivalent, Microlearning Design

India

Indian Society of Training & Development

January 2016

January 2016

Bachelor's degree, Diploma in Training & Development

India

ISTD

May 2010

May 2010

Bachelor's degree, Diploma in Training & Development

India

Bahrain Training Centre

January 2010

January 2010

High school or equivalent, Toyota Training

United Arab Emirates

PG Diploma in Business Administration

January 2008

January 2008

Bachelor's degree, Business Administration

India

Shivaji University

January 2003

January 2003

Bachelor's degree, Bachelors in production engineering

India

North Maharashtra University

January 2000

January 2000

Bachelor's degree, Diploma in Production Engineering

India

Skills

competency testing & Certification Process
Expert
competency testing & Certification Process
Expert
Conceptualize & Deliver Training Module
Expert
Conceptualize & Deliver Training Module
Expert
Training Analysis
Expert
Training Analysis
Expert
Recruitment
Expert
Recruitment
Expert
Technical Support
Expert
Technical Support
Expert
Training Needs Analysis (TNA)
Expert
Training Needs Analysis (TNA)
Expert
Program Design and Execution
Expert
Program Design and Execution
Expert
Strategic Planning and Implementation
Expert
Strategic Planning and Implementation
Expert
Curriculum Design and Development
Expert
Curriculum Design and Development
Expert
Performance Assessment and Coaching
Expert
Performance Assessment and Coaching
Expert
After Sales Process & Standards
Expert
After Sales Process & Standards
Expert
Training Department Management
Intermediate
Training Department Management
Intermediate
Leadership and Team Development
Intermediate
Leadership and Team Development
Intermediate
Budgeting
Intermediate
Budgeting
Intermediate
competency testing & Certification Process
Expert
competency testing & Certification Process
Expert
Conceptualize & Deliver Training Module
Expert
Conceptualize & Deliver Training Module
Expert
Training Analysis
Expert
Training Analysis
Expert
Recruitment
Expert
Recruitment
Expert
Technical Support
Expert
Technical Support
Expert
AFTERSALES
Intermediate
AFTERSALES
Intermediate
AUTOMOTIVE INDUSTRY
Intermediate
AUTOMOTIVE INDUSTRY
Intermediate
COMPETENCY ASSESSMENT
Intermediate
COMPETENCY ASSESSMENT
Intermediate
COMPUTER SIMULATION
Intermediate
COMPUTER SIMULATION
Intermediate
ELECTRIC VEHICLES
Intermediate
ELECTRIC VEHICLES
Intermediate
ELECTRICAL INDUSTRY
Intermediate
ELECTRICAL INDUSTRY
Intermediate
EVENT MANAGEMENT
Intermediate
EVENT MANAGEMENT
Intermediate
PRODUCT KNOWLEDGE
Intermediate
PRODUCT KNOWLEDGE
Intermediate
TECHNICAL TRAINING
Intermediate
TECHNICAL TRAINING
Intermediate
TRAINING AND DEVELOPMENT NEEDS ASSESSMENT
Intermediate
TRAINING AND DEVELOPMENT NEEDS ASSESSMENT
Intermediate

Languages

English
Expert
Hindi
Expert
Malayalam
Beginner
Marathi
Beginner

Training and Certifications

Certifications
Elements of AI for Business
Generative AI Mastermind
Hi-Tech Diagnosis: MPX & Body Electrical
Advanced EFI & TCCS | Automatic Transmission & ECT
Instructor Course
Instructor Course – Team 21 Diagnosis Master Technician
Certified Talent Manager
Certified Learning & Development Manager
Certificate IV in Training & Assessment (TAE40104)
Toyota Certified Trainer
BMW Group Trainer Certification Modules: Standards
Certified BMW Group Trainer
BMW G73 High-Security Vehicle Training (Ballistic protection & advanced security systems)
BMW Electric & Hybrid Vehicle Training: BMW i8 (EV), X5 Hybrid, F15 Hybrid
EV Technology & Public Charging Stations
Lithium-Ion Batery Manufacturing
EV Technology & Business Management (Li-ion Bateries & Charging Infrastructure) –
EV Charging Station, Infrastructure & Technology
Electric Vehicle & Future Mobility
Certified L & D Manager from Carlton Advanced Management Institute (CAMI).
Apr 2015
BMW Group Certified Trainer.
Jun 2016
Micro Learning
Sep 2020

Training
BMW EV/Hybrid Training
BMW middle East
Oct 2018