ADMINISTRATION CLERK/ASSISTANT
NAEL & BIN HARMAL HYDROEXPORT QATAR W.L.L
Total years of experience :7 years, 10 Months
NAEL & BIN HARMAL HYDROEXPORT QATAR W.L.L
ADMINISTRATION CLERK/ASSISTANT
MAY, 2010 - PRESENT
P.O. BOX 24510, DOHA-QATAR
Job Responsibilities
➢ Administration dept.
• Providing administration support to the company team, raising invoices, managing e-mails, sending faxes, data entry, photocopying, filing, scanning and distributions of documents.
• Keep a track and distribute in/out correspondence/emails and other project documents.
• Filing categorically and keeping tracks of correspondences.
• Follow up pending correspondence and other related issues
• Maintaining Confidentiality
• Provide effective word processing and copy typing support to office management.
• Preparing and updating personal files of employees
• Making Residence ID and Health card for new employees.
• Renewing Residence ID and Health card of existing employees.
• Arrange Air ticket booking for employees
➢ Human Resources dept.
• Developed work relationship and partnerships with recruiters, hiring managers to ensure consistent hiring processes and application practices.
• Managed and Assisted in designing and implementing the new HR policies
• Advised on remuneration issues of the employees including promotion and pay rise.
• Explained the HR procedures to the employees and ensured that they are adhered to.
• Coordinate with internal departments & branches.
• Created workshops for existing employees to develop new skills in them and introduce them to new processes
• Updating of manpower/equipment deployment.
• Preparation of daily and weekly and monthly reports.
• Monitoring employee requirements in each department.
• Determining staffing needs, writing job descriptions, recruiting and screening people to fill the positions.
• Scrutinizing resume's and coordinates with suitable candidates for personal interview.
• Maintained and documented all details from the candidates.
• Designed training programs of the newly inducted employees in accordance with their job profile
HINDUJA GLOBAL SOLUTIONS
SENIOR TECHNICAL/CUSTOMER SUPPORT EXECUTIVE
NOVEMBER, 2007 - FEBRUARY, 2010
P.O. Box 560068, BANGALORE, INDIA.
• Process: Covad (US process inbound and outbound calls, email and Chat support)
• Department: Customer Service Provisioning/Repair department
• Queue: Provisioning Multi Skilled/Troubleshooting Team.
➢ Job Responsibilities (Provisioning dept)
• Receives inbound calls, attend live chat sessions and respond to customers and ISP's requests on a processing DSL order.
• Provides the current DSL order status.
• Validate service address of the customer with Local telephone company database and correcting it if required.
• Scheduling Local telephone company technicians for issues with their network.
• Scheduling Covad service technicians for the final DSL installation.
• To make sure the processing DSL order is in the success path till the final DSL installation.
• Provide quality customer service on every call.
• Communicate clearly and effectively.
➢ Job Responsibilities (Repair dept)
• Handling internet service affecting trouble tickets from customers and internet service providers.
• Identifying the issue regarding the outages and troubleshoot accordingly.
• Scheduling Local Telephone Company or Covad service technicians after identifying the issue.
• Provide quality technical support on every ticket.
• Update each ticket clearly and effectively with a certain solution.
• Follow up on all OPEN trouble tickets assigned to me on a daily basis till its successful closure.
ADROITT CONSULTING
HR EXECUTIVE
JUNE, 2006 - OCTOBER, 2007
P.O. Box 560001, BANGALORE, INDIA.
Job Description
• Sourcing the right candidates for outsourced clients like Dell, Convergys, Nationwide Processing, Axa, Mainstay and E4E. Sourcing was done through various job portals and a huge network of employee referrals had to be maintained, to be able to meet and match the client requirement. Was required to work under time restrain at the same time ensuring that the quality of the candidates does not get compromised.
➢ Job Responsibilities.
• Sourcing Candidates.
• Scan various job portals.
• Contact candidates over the phone.
• Conducting Initial screening and preliminary interviews.
• Educating the candidates about the available job profile and other client based expectations.
• Coordinating between the client and the candidates; and scheduling interviews.
• Maintaining recruitment performance and delivering targets.
• Understanding client perspective, customizing to their requirements, re-engineering of existing systems.
➢ Achievements.
• Selected to work on mid and senior level requirements apart from the entry level openings along with the head of the organization.
• Selected to interact directly with the client.
• Individually handled a client.
• Specialized in targeted sourcing.
• Made the maximum offers and ensured the maximum joiners all throughout the tenure.
C CUBED SOLUTIONS PRIVATE LIMITED
CUSTOMER SERVICE REPRESENTATIVE
MAY, 2004 - MAY, 2006
P.O. Box 560039, BANGALORE, INDIA.
Job Description
• Receives inbound calls and attend live chat sessions from customers for Apex Digital, Inc. products, an American electronics manufacturer based in City of Industry, California. They manufacture mainly budget-priced consumer electronics such as televisions and DVD players
➢ Job Responsibilities.
• Receives inbound calls, attend live chat sessions and respond to customer requests.
• Provide customers with product and service information.
• Place customer orders in computer system.
• Up sell products and services.
• Create complete call logs and reports of the call session.
• Knowledge of products.
• Provide quality customer service on every call.
• Communicate clearly and effectively with participants.
• Promote good listening skills.
• Manage length of calls.
• Recognizing and managing assertive customer calls.
• Promote teamwork and call center success.
• Bachelor's Degree in Arts Annamalai University, TAMILNADU - INDIA DEC 2007