Housekeeping Supervisor
Fairmont Fujairah Beach Resort
Total years of experience :11 years, 9 Months
□ Preparing and delegating daily tasks to Housekeeping Attendants and providing Housekeeping Attendants with necessary resources such as keys and supplies to ensure efficient service on the floors
□ Handling Guest requests and complaints with care and following up effectively to enhance Guest satisfaction
□ Inspecting Guest rooms to ensure cleanliness and compliance to the set standards of the Hotel
□ Monitoring room status and effectively communicating to the Front Office Department for an efficient operation
□ Reporting damaged items in the room, guest rooms floors and broken equipment to the Engineering Department as well as any lost and found items by following the set procedures
□ Ordering Housekeeping supplies on time and ensuring inventory procedures are followed to maintain sufficient stock levels for the operational demands
□ Evaluating Housekeeping Attendant performance throughout the year and provide effective feedback when needed.
□ Reporting any room attendants performance concerns to the Housekeeping manager/Assistant Housekeeper/ Assistant Director of Housekeeping
□ Training Room Attendants on Standards of Performance (SPIs) to maintain the desired level of performance and Leading Quality Assurance standards
□ Assisting in the training, supervision and maintenance of grooming and standards of the team in order to maintain the set policies of the hotel
□ Overseeing the housekeeping rooms projects
□ Auditing room attendants assigned rooms in order to maintain the set standards of LQA and hotel standards
□ Responsible for presenting housekeeping monthly operations and updates in hotel departmental leaders meeting
□ Overseeing all work performance of Room Attendants.
□ Inspecting and preparing the requirements of VIP rooms.
□ Maintaining inspection records on a daily basis includes Room Attendant worksheets, guestroom status and maintenance issues.
□ Supervision the use and care of equipment, linen, chemicals and guest room supplies.
□ Reporting to housekeeping manager any loss or damage of furniture or equipment
□ Directing and motivating Housekeeping team members.
Consistently offering professional, friendly and engaging service. Handling housekeeping emails and acting upon them promptly
Handling guest request on Royal Service Manager.
Coordinating room attendants, housemen supervisors, managers and front desk for easy release of guest rooms.
Relieving housekeeping night supervisor
Preparing room attendants morning daily reports
Preparing turndown task sheets and coordinating the turndown team during swing shift
Preparing flower orders and coordinating the flower set ups in the guest rooms. Executing special projects by executive housekeeper
Taking and tracking of inventory and doing the requisition
Maintain and monitoring all housekeeping store and pantry keys
Control of all mobile phones issued to the housemen and attendants. Keeping the notice board up to date
Coordinating with security department of any security issue regarding housekeeping department
Maintaining housekeeping office order and cleanliness always. Updating guest notes, special requests and traces on the system
Working closely with all departments within the Rooms Division, communicating day to day updates and changes
Overseeing the day-to-day operation of the Housekeeping office Performing various duties pertaining the department
Maintaining all employee records within the Housekeeping department Following department policies, procedures and service standards
Tracking incoming and outgoing files and materials.
Preparing new files and assigned tracking identification numbers.
Examining, categorizing and sorting incoming documents.
Maintaining physical and computer-based filing systems.
Creating reports, correspondence and spreadsheets with Microsoft Office programs.
Following-up with staff and customers regarding missing or needed information
Consistently offering professional, friendly and engaging service
Coordinating and provide administrative support to all areas of the Housekeeping department
Working closely with all departments within the Rooms Division, communicating day to day updates and changes
Overseeing the day-to-day operation of the Housekeeping office
Performing various duties pertaining to departmental scheduling, payroll and purchasing
Maintaining all employee records within the Housekeeping department
Following department policies, procedures and service standards
Creating a warm guest relation
Ensuring safety and well-being of the guests
Ensuring cleanliness of the guests rooms and the pantries always
Respect for guests’ privacy
Ability to work alone and as part of the team
Reliability and honesty
High standard of work and attention to details
Courteously and promptly responds to guest room requests
Works closely with supervisor, housekeeping coordinator other departments to achieve maximum guest satisfaction
Attending housekeeping training and briefings
Gathering and recording guests preferences
Being responsible for the tools that I use at work
Consistently offer professional, friendly and engaging service
Processing all external and internal calls either by redirecting calls or assisting the caller
Taking ownership of the caller’s request and ensure follow up according to the hotel’s standards
Maintaining and monitor the “Royal Service” software system
Serving as a liaison for Guests requiring information relating to all aspects of the hotel
Handling and distribute faxes, voice messages and written messages for internal and external Guests
Following department policies, procedures and service standards
Following all safety policies
Other duties as assigned
market intelligence
back checking interviews
forwarding data to main office
Overseeing the work of the interviewers in the field
Making and receiving calls from interviewers to solve their problems
Following up interviewers’ requests
Recording the data from interviewers and forwarding it to head office
Doing market intelligence in the field in order to attain best standards for a certified research
Screening and back checking data from the interviewers for the quality purpose
Coordinating with the team leader and the interviewers to have a smooth work flow
Making sure the interviewers are working in favoring environment and are not lacking working materials
Collecting data in the field and gathering interviewees for a focus group conference
Recruiting interviewees
Selecting the best method of data collection to use to attain the best results
Coordinating the head office and the interviewees
The work involved creating a comfortable and free environment for the voters, some of the duties involved;
Assisting voters to use voting bio-metric system
Providing a warm and comfortable experience for the voters
Updating bio-metric system and accurate use of the system
Attending voting training
Coordinating with my teammates for a smooth flow of voting process
Counting of votes
Generally i was designated as a junior manger in all departments in order to get the basics of hotel operation, some of the operations i went through involved;
Working in all operational areas
Updating purchase system
Updating F&B controls system
Taking orders from seniors
The work was based on getting to know generally how hotel department run, so i managed to be based in all departments in the hotel, some of the work i went through include;
Working in all operational areas e.g. kitchen, human resource, housekeeping, Restaurant, Bar, stores and purchase
Records Keeping
Receiving calls
Taking orders from seniors
Attending trainings and briefings
Purchasing and making requisitions.
Filling
Recording F&B stock into the system
The job usually involves;
Assisting Voters to vote comfortably
Setting up voting station
Maintaining a smooth voting process
Recording the voters details
Counting of votes
Coursework in Hotel Administration Culinary Arts coursework Hotel and Restaurant Administration coursework Coursework in Sales and Marketing Management Coursework in Organizational Behavior, Compensation, Labor Relations and Recruitment Coursework in Administrative Technology Volunteered with Red Cross Walk
this involved the running and managing of hospitality sectors in general. i did a lot of research in this filed, practicals, internships and projects too and finally got a Bachelor's Degree in the course
this course involved computer Microsoft office applications running. i managed to get the certificate in the course and did a couple of practicals
