Administration
Al Tayer motors
Total years of experience :14 years, 2 Months
Responded promptly and answered/resolved customer inquiries and complains. Managed customers database accounts, preformed customer verification and processed application, order and requires. Words with administration: forward request and unresolved issues to the designated resources by communication and cooperation with internal department. Kept records of customers interaction and actions taken, including transactions, comments, inquiries and complaints. Supplied customers with written response and information and followed up on customers communication. Investigated and resolved service issues and/or product problems.
• This is a field when you can give a complete service to the costumer. Provide to the costumer full of options category travel services and V.I.P. futilities. Service what we are recommend to the clients shut be a special or individual program, if it is a business trip of if it is a group can be a standard program and for the family additional program (for the kids ).
• The most important to give our clients succeed with out service to give more happens and pleagures in our service.
• In charge of coordinating all office activities. Provides direction for the shifts operation including verification of request from annual, members, corporate members, travel agency, and others company. Meeting and greeting the VIP passenger and tacking care of all the immigration procedure…
• I have many duties and responsibilities being the receptionist - coordinator of the Golden Class for the Top VIP Guests, providing assistance and service to our valued customers (passengers) through arrival and departures. Dealing with passport control, boarding pass, and immigration, assisting to the VIP lounge, taking care for the guest up to the gate.
• Internal communication/hospitality were under the international laws and regulations, which we had to follow during our work.
• Communicated directly with customers by phone, electronically or face to face.
• Provided customers with technical support using maintenance procedures created with company products.
• Wrote and kept accurate records of discussions and correspondence with customers.
• Managed and supervised a team of customer services representatives.
• Provided customer service team with feedback.
• Met with other team managers to discuss possible improvements in customer service and company’s products.
• Trained and coached team members to deliver a high standard of customer service.
• Learned about products and services and kept up to date with changes.
• Kept ahead of technology developments by attending professional courses.
• Open office in the mornings and close down in the evening
• Handle incoming calls and emails and routing appropriately
• Greet office visitors
• Maintain cleanliness of the office premises
• Maintain inventories and supplies
• Complete check requests and purchase orders
• Assist HR with hiring procedures and related paperwork
• Provide data support to all departments
Computer course, Bachelor of science in commerce, Music Teacher