Client Relationship Manager
Azizi Development
Total years of experience :8 years, 5 Months
Strategizing the best collection plan for timely collection of payments from the new and current sales.
Creating and maintaining professional working relationships: internally, with owners clients, investors, agents and third parties.
Identifying new sales opportunities and communicating to sales team in order to sell the available units.
Managing, growing and maintaining an individual portfolio of clients to deliver world-class service that surpasses all market competitors
Ensuring that the Sales and Purchase Agreement is correct, properly signed and properly stored in both soft and hard copies.
Maximizing sales and successfully reach monthly sales target.
Registering all new sales and contracts in the Land Department promptly and accurately.
Proactively supporting special events for VIP clients and maintaining accurate reports and records of all actions taken.
Increasing the awareness of the CRM activities among the customer to attract retain and improve the customer service.
Strategizing the best collection plan for timely collection of payments from the new and current sales.
Creating and maintaining professional working relationships: internally, with owners clients, investors, agents and third parties.
Identifying new sales opportunities and communicating to sales team in order to sell the available units.
Managing, growing and maintaining an individual portfolio of clients to deliver world-class service that surpasses all market competitors
Ensuring that the Sales and Purchase Agreement is correct, properly signed and properly stored in both soft and hard copies.
Maximizing sales and successfully reach monthly sales target.
Registering all new sales and contracts in the Land Department promptly and accurately.
Proactively supporting special events for VIP clients and maintaining accurate reports and records of all actions taken.
Increasing the awareness of the CRM activities among the customer to attract retain and improve the customer service.
Drove sales to achieve profit, revenue growth and accelerated growth; set daily individual and team goals and reviewing them to meet/exceed sales margins.
Assisted with preparation daily paper work and reporting performance figure to the Store Manager and Head Office.
Built a client book of loyal, core luxury customers by delivering the most personalized, elevated and exclusive brand experience.
Proactively clientele (by phone/email/other) to retain and develop existing VVIP/VIP clients from the database.
Maintained current product knowledge, ‘new’ launches and key products from the fashion portfolio; ensuring that stands/shelves are fully stocked and proper storage.
Drove initiatives at key brand events, inviting clients as appropriate, hosted them and delivered an exceptional luxury customer experience.
Increased customer awareness on company offers and discounts by arranging promotion campaigns, special events and other activities.
Updated the Head Manager regularly on issues effecting business performance (i.e., stock levels, store support and program) and giving recommendations.
Created and sustained productive working relationships with all store-based personnel.
Conducted competitor analysis, monitored the positioning of the business in the market, and identified various steps to improve
Provided exemplary service within the store, led by example and being the go-to expert in sales, service, fashion trends, new styles, and product knowledge.
Built relationships in person, creating and implementing an effective sales strategy, business development, new account acquisition, achieving sales targets.
Prepared end of day reports of total sales of the day, with a breakdown (daily & weekly) of the sales and sending the reports to Management.
Built close, personal and professional rapport with clients to ensure 100% satisfaction, loyalty and retention.
Communicated directly with customers through calls or email to inform them on special sales and new merchandise shipments.
Coordinated with local vendors, making customer special/ shop orders, managed stock and providing technical information on new products, seasonal sales and special orders.
Marketed and marketed luxury watches, diamonds and new product releases in an upscale boutique.
Created new accounts, generated growth and profitability, and adapted to changing conditions with innovative sales strategies.
Prepared complete and in-depth analyses of deal points, structuring, and implementation plans.
Estimated sales, created inventory models, identified sales trends and opportunities, coordinated special projects, and ensured retail outlet productivity.
4 out of 5
