Alfia Khan

Project Requirement Gathering - Hosting kick off calls with internal stakeholders and global customers, documenting the minutes of
meetings for future reference
● Project reporting, documentation and management - Reporting detailed analysis of project, Updating internal project management
software’s of the organization with project information.
● Risks and issues - Tracking any risks or issues throughout the project lifecycle.
● Project management - Effectively coordinate with cross-functional project teams such as technical team, vendors and customers.

• Led project initiation, planning, closure, documentation, stakeholder engagement and delivery
coordination.
• Managed project risks, issues, dependencies, and executive communications with global clients
• Coordinated cross-functional teams, customers, vendors, and global stakeholders to deliver
infrastructure projects within agreed scope, timeline, and budget.

• Led project initiation, planning, closure, documentation, stakeholder engagement and delivery
coordination.
• Managed project risks, issues, dependencies, and executive communications with global clients
• Coordinated cross-functional teams, customers, vendors, and global stakeholders to deliver
infrastructure projects within agreed scope, timeline, and budget.

Client Requirement Gathering - Hosting meetings/kick off calls with internal stake holders and global customers, documenting the
minutes of meetings for future reference.
● Project management from Initiation to Closure - Effectively coordinate with cross-functional project teams such as technical team,
stakeholders and customers. Creating work orders and Onboarding resources. Monitoring project status and timely delivery. Time
reporting and Time Audit of resources. Ensures transparency by regularly communicating project status. Successfully managed 50+ global
infrastructure projects while maintaining on time delivery and customer satisfaction.
● Documentation - Calculating project margin and getting the higher management approvals based on budget by the org. Requesting for
purchase orders and validating them. Validating customer and partner SOW’s. Approving invoices. Renewal of SOW’s as and when needed.
● Risks and Issues - Making management aware of potential issues or customer escalations.
● Revenue and Budgeting: Forecast the funding for weekly/monthly/quarterly revenue generation. Delivered 100+ (ranging from $25K-$5M)
individual IT infrastructure and residency projects.

• Delivered 50+ global infrastructure projects across North America, Europe, and APAC regions with
98% on-time delivery and zero critical escalations.
• Delivered projects valued between $25K and $5M while maintaining schedule and customer
satisfaction.
• Worked on major projects like data center migration, data erasure, backup and recovery, storage -
Enterprise grade solutions serving distinct IT needs.
• Owned budgeting, revenue forecasting, invoicing, purchase orders, SOW reviews, and governance
activities.
• Led capacity planning for global delivery teams, stakeholder management and providing executive
reporting that improved project visibility and governance.

US based telecom project management, hosted customer and internal organization calls, Reporting/presenting detailed analysis of project,
Updating internal project management software’s of the organization. All this from scratch till the end with on time delivery and high
quality with no escalations.

• Delivered telecom projects for US-based clients with zero critical escalations while ensuring adherence
to project schedules and quality standards.
• Facilitated project governance, status reporting, planning, execution, and customer communications.
• Delivered projects with high quality standards and minimal escalations.

Presentation and Documentation - Presented short, crisp and detailed analysis of the projects to the customers and senior management of
the organization from a business/organization perspective.
● Project Management - Management of 6 managed services projects at a time. Timely review of projects with team members and audit of
the tickets worked upon by team in order to avoid escalations. Managed a team of 10+ members.
● Validating Purchase orders, SOW’s and invoices from partner company.

• Managed multiple concurrent managed-services projects.
• Led project reviews, reporting, governance documentation, and executive presentations.
• Supervised a team of 10+ members and monitored project performance metrics.
• Validated purchase orders (POs), scope of work (SOWs) and invoices.

Presentation - Presented detailed analysis of the project, along with market research to the clients and senior management of the
organization.
● Client Requirement Gathering - Demonstration of humanoid robot and its various AI features to clients across the globe and understood
their requirements from a technical and business prospective. Created User stories and acceptance criteria.
● Technical Documentation - Analyzed, understood and created Software requirement specifications (SRS) and User manuals. Created
robotics educational syllabus/Curriculum for schools and colleges
● Project Management - Coordinated with client and technical developers. Managed the projects end to end - client satisfaction, timelines
and delivery. Managed a team of 20+ members.
● Technology - Strong understanding of latest technologies such as Robotics, IoT, Artificial intelligence, Machine learning, 3D printing,
Cloud computing and Cryptography.
● Validating Purchase orders, SOW’s and invoices from vendors.

• Led technology (Robotics engineering) implementation projects and customer engagements.
• Led robotics implementation projects involving AI, IoT, and cloud-based solutions
• Developed requirements, user stories, SRS documents, user manuals, and implementation plans.
• Managed teams of 20+ members and coordinated project delivery activities.

Presentation - Presented detailed analysis report of the project to the key stakeholders/Investors and senior management of the
organization.
● Technical Documentation - Created Software requirement specifications (SRS) and User manuals.
● Project Coordination and Team Management- Coordinated with Stakeholder/Investors and Technical Team for on time project
delivery. Weekly/Monthly KPI of the Team (9 Members) was analyzed and reported to the senior management.
● Technology - Extensive training in major software’s used by the payment solution service providers such as BTOM and Postilion.
● Worked on monitoring of alerts and ticket creation and management using BMC Remedy tool

• Supported team coordination and stakeholder communications.
• Prepared KPI reports and technical documentation
• Managed monitoring, ticketing and support operations using BMC remedy tool.