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Emad Al-hamarneh, IT Specialist - Project Engineer

Emad Al-hamarneh

IT Specialist - Project Engineer·SGS

Bahrain

Bachelor's degree, Management Information System

Work experience

Total years of experience: 20 years, 3 months

IT Specialist - Project Engineer

April 2019 - Present

SGS

Manama, Bahrain

April 2019 - Present

Responsibilities:
• Provide 24/7 support the operations of the main systems of Bahrain Customs X-Ray Project in two sites (King Fahd Causeway & Khalifa Bin Salman Port).
• Systems Administration: Nutanix Cluster, VMware, Virtual OS Windows servers 2016\2019, IIS and SQL Servers, DC, Hycu, Nagios XI, KS Endpoint Security, X-ray systems, Cisco Switches, Ubiquiti, Dell and IBM\Lenovo Systems.
• Manage & supervise D-tect Web-based application, desktop applications, IIS web services, and Database (SQL Server 2017).
• Analyzing, troubleshooting, resolving systems, and networking issues of all systems.
• Manage & supervise operational systems of traffic management system, EMS, CCTV.
• Manage & supervise operational systems of X-Ray Portal & Gantry scanner machines, and troubleshooting issues for SCS, CIS, RM and IPS Nuctech systems.
• Development of programs/utilities or procedures to efficiently handle IT operational requirements.
• Assistance to end-users and development teams on use of operating systems, development tools and application software.
• Manage and performing systems backup and recovery, and DR replication using Hycu software and IBM Tape Library.
• Review of database performance, security and integrity.
• Providing detailed reports of any corrective or preventive maintenance.
• Managing, Planning & Developing the infrastructure and all systems to meet the project and company’s needs.

Company industry:
Business Support Services
Job role:
Information Technology

IT Services Manager - ERP Specialist

August 2017 - March 2019

GTS - Global Technology Systems Co.

Amman, Jordan

August 2017 - March 2019

Responsibilities:
• Manage daily operations of the IT department.
• Systems Administration: Microsoft Servers & Hyper-V, VMware, Citrix Systems, ERP Systems, SAP B1, SAP HANA, GTS ERP B1, SQL & DB Servers, KS Endpoint Security, Sophos, Dell and Lenovo Systems.
• Develop new strategies and IT procedures to increase efficiency, enhance workflow and improve customer satisfaction.
• Coordinate the needs of in-house IT experts and remote employees, vendors and contractors.
• Protect customer data from outside infiltration through encryption, secure data storage and other necessary means.
• Assist with the installation of new hardware and software and help train employees on its use.
• Designing and Coordinating for New Data Centers.
• Configuring & managing backup\restore of main systems using Veritas backup Exec.
• Providing and manage ERP systems and POS Solutions.

Company industry:
IT Services
Job role:
Information Technology

IT System Administrator

April 2011 - July 2017

SGS - Jordan Branch

Amman, Jordan

April 2011 - July 2017

Responsibilities:
• Support the operations of the company’s main systems.
• Systems Administration: Microsoft Servers & Hyper-V, VirtualBox, PRTG System, GLPI system, HACCP System, Infor SunSystems, DC, Active Directory, Tradeworks Application & Web-based, Backup Exec and McAfee EPO, IBM\Lenovo systems.
• Implementation of new main computer systems and upgrades. Includes hardware, operating software, development tools, and transaction processing applications.
• Administer laptop and desktop computers, printers, routers, switches, firewalls, phones, company smartphones, software deployment, security updates and patches.
• Manage backup systems: IBM Tape library and Symantec Backup Exec (Veritas) software, installation, configuration and troubleshooting following the SGS IT policy and procedures.
• Development of programs/utilities or procedures to efficiently handle IT operational requirements.
• Review of database performance, security and integrity.
• Provide assistance in resolving operational problems.

Company industry:
Business Support Services
Job role:
Information Technology

IT & Accounting Officer

April 2010 - April 2011

Trans Pacific For International Trade Co. Ltd.

Amman, Jordan

April 2010 - April 2011

Responsibilities:
• Support all aspects of the IT systems and services.
• Responsibility for ensuring the security and integrity of computer operations and systems development in accordance with the firm's strategic plan & IT plan.
• Obtain and maintain a thorough understanding of the financial & IT reporting.
• Ensure an accurate and timely monthly, quarterly and year end close.
• Ensure the timely reporting of all monthly financial information.
• Collaborates with the other finance department managers to support overall department goals and objectives.
• Monitors and analyzes department work to develop more efficient procedures and use of resources while maintaining a high level of accuracy.
• Advises staff regarding the handling of non-routine reporting transactions.
• Provide training to new and existing staff as needed.
• Performs other duties of a similar nature or level.

Company industry:
Warehousing
Job role:
Information Technology

Customer Service Officer

June 2005 - June 2009

Alaa For World of Telecom & Computer Services Co.

Madaba, Jordan

June 2005 - June 2009

Responsibilities:
• Handling and resolving customer complaints.
• Maintaining customer records by updating their account information.
• Recommending potential products and services to suit a customer's needs.
• Process orders, forms, applications and requests
• Co-ordinate and manage customer service projects and initiatives.
• Performs other duties of a similar nature or level.

Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Education

Al-Isra University

February 2010

February 2010

Bachelor's degree, Management Information System

Jordan

GPA (percentage): 71%

GPA (percentage): 71%

Bachelor in Management Information System, Al-Isra University
View attachment

Al-Nattafa Secondary Schools

June 2002

June 2002

High school or equivalent, Commercial Tawjihi (Major in Financial)

Jordan

GPA (percentage): 75.7%

GPA (percentage): 75.7%

Commercial Tawjihi (Major in Financial), Al-Nattafa Secondary Schools
View attachment

Skills

Information Technology
Expert
Information Technology
Expert
ICT Consulting
Expert
ICT Consulting
Expert
Administrative & Support Services
Expert
Administrative & Support Services
Expert
IT Service Management
Expert
IT Service Management
Expert
ERP Systems
Expert
ERP Systems
Expert
Practical Accounting.
Intermediate
Practical Accounting.
Intermediate
Follow-up work.
Expert
Follow-up work.
Expert
Computer Skills
Expert
Computer Skills
Expert
Motivated and a quick learner
Expert
Motivated and a quick learner
Expert
Interaction skills
Expert
Interaction skills
Expert
MCITP
Expert
MCITP
Expert
MCSE
Expert
MCSE
Expert
IT Management
Expert
IT Management
Expert
MCSA
Expert
MCSA
Expert
ERP Systems
Intermediate
ERP Systems
Intermediate
MCTS
Expert
MCTS
Expert
MCP
Expert
MCP
Expert
Information Technology
Expert
Information Technology
Expert
ICT Consulting
Expert
ICT Consulting
Expert
Administrative & Support Services
Expert
Administrative & Support Services
Expert
IT Service Management
Expert
IT Service Management
Expert

Social profiles

Personal Website
Personal Website

URL removed due to policy violation. Please contact support for further information.




Languages

Arabic
Native Speaker
English
Expert

Memberships

SGS Group

Information Technology

April 2011

Recommendations

Mohammad AbuHableh

Dec 2012

Dec 2012

Conformance Analyst (Chemist)Colleague

Dear Mr. Emad, Am writing to you regarding………... I have known Emad personally for over one year, and have always known her to be an organized, responsible, and easy going individual. I believe that his skills and experience make him an excellent candidate for office manager in your organization. When I met Emad, he had just left an administrative position in SGS, where he was responsible for CoC checking. During the time I have known hem, Emad has been active in our community. If you have any further questions, please feel free to contact me. Regards, AbuOmer

Hobbies

  • Technology, Internet, Sports and Gaming