Emad Al-hamarneh

Responsibilities:
• Provide 24/7 support the operations of the main systems of Bahrain Customs X-Ray Project in two sites (King Fahd Causeway & Khalifa Bin Salman Port).
• Systems Administration: Nutanix Cluster, VMware, Virtual OS Windows servers 2016\2019, IIS and SQL Servers, DC, Hycu, Nagios XI, KS Endpoint Security, X-ray systems, Cisco Switches, Ubiquiti, Dell and IBM\Lenovo Systems.
• Manage & supervise D-tect Web-based application, desktop applications, IIS web services, and Database (SQL Server 2017).
• Analyzing, troubleshooting, resolving systems, and networking issues of all systems.
• Manage & supervise operational systems of traffic management system, EMS, CCTV.
• Manage & supervise operational systems of X-Ray Portal & Gantry scanner machines, and troubleshooting issues for SCS, CIS, RM and IPS Nuctech systems.
• Development of programs/utilities or procedures to efficiently handle IT operational requirements.
• Assistance to end-users and development teams on use of operating systems, development tools and application software.
• Manage and performing systems backup and recovery, and DR replication using Hycu software and IBM Tape Library.
• Review of database performance, security and integrity.
• Providing detailed reports of any corrective or preventive maintenance.
• Managing, Planning & Developing the infrastructure and all systems to meet the project and company’s needs.

Responsibilities:
• Manage daily operations of the IT department.
• Systems Administration: Microsoft Servers & Hyper-V, VMware, Citrix Systems, ERP Systems, SAP B1, SAP HANA, GTS ERP B1, SQL & DB Servers, KS Endpoint Security, Sophos, Dell and Lenovo Systems.
• Develop new strategies and IT procedures to increase efficiency, enhance workflow and improve customer satisfaction.
• Coordinate the needs of in-house IT experts and remote employees, vendors and contractors.
• Protect customer data from outside infiltration through encryption, secure data storage and other necessary means.
• Assist with the installation of new hardware and software and help train employees on its use.
• Designing and Coordinating for New Data Centers.
• Configuring & managing backup\restore of main systems using Veritas backup Exec.
• Providing and manage ERP systems and POS Solutions.

Responsibilities:
• Support the operations of the company’s main systems.
• Systems Administration: Microsoft Servers & Hyper-V, VirtualBox, PRTG System, GLPI system, HACCP System, Infor SunSystems, DC, Active Directory, Tradeworks Application & Web-based, Backup Exec and McAfee EPO, IBM\Lenovo systems.
• Implementation of new main computer systems and upgrades. Includes hardware, operating software, development tools, and transaction processing applications.
• Administer laptop and desktop computers, printers, routers, switches, firewalls, phones, company smartphones, software deployment, security updates and patches.
• Manage backup systems: IBM Tape library and Symantec Backup Exec (Veritas) software, installation, configuration and troubleshooting following the SGS IT policy and procedures.
• Development of programs/utilities or procedures to efficiently handle IT operational requirements.
• Review of database performance, security and integrity.
• Provide assistance in resolving operational problems.

Responsibilities:
• Support all aspects of the IT systems and services.
• Responsibility for ensuring the security and integrity of computer operations and systems development in accordance with the firm's strategic plan & IT plan.
• Obtain and maintain a thorough understanding of the financial & IT reporting.
• Ensure an accurate and timely monthly, quarterly and year end close.
• Ensure the timely reporting of all monthly financial information.
• Collaborates with the other finance department managers to support overall department goals and objectives.
• Monitors and analyzes department work to develop more efficient procedures and use of resources while maintaining a high level of accuracy.
• Advises staff regarding the handling of non-routine reporting transactions.
• Provide training to new and existing staff as needed.
• Performs other duties of a similar nature or level.

Responsibilities:
• Handling and resolving customer complaints.
• Maintaining customer records by updating their account information.
• Recommending potential products and services to suit a customer's needs.
• Process orders, forms, applications and requests
• Co-ordinate and manage customer service projects and initiatives.
• Performs other duties of a similar nature or level.