Development & Training Departments Manager
Al Jabr Automotive Company
Total years of experience :5 years, 6 Months
• Dealers network development and auditing as per the brand standard identity.
• Costumer experience journey improvement.
• CSI/KPI reports study.
• Training improvement as per the needs and the vision of the company.
• Customer channel with brand Headquarter companies.
• Handling 5 brands under development.
• Developing Marketing strategic plans by analyzing market trends to develop Ideal objectives.
• Interfaces with IT and facilities to maintain and develop relationships among business partners viz. Saudi Aramco, NPA, SABIC, Security management international etc.
• My initiatives have expedited staff assimilation by 20% and reduced office expenses by 15% by customizing the Training program.
• Signing Service agreements with big companies in the field of training and career development.
SPSP-Saudi Aramco Certification Unit- Admin Assistance
• The focal point of company affairs by scheduling all assessment activities of invoicing along with various certificate verification and issuance for several departments.
• Committee member of the Business conduct and ethics for the cost estimation of corporate values of the organization.
Assignments
• Contractor Workforce Qualification Assurance Program (CWQAP) 2018 - 2022
CWQAP Program is to assure technical knowledge and awareness of Aramcos safety and security procedures of the technicians who will be working in Aramcos sites.
• Developed the program closely with Saudi Aramco CWQAP team.
• Exam Centralization Through Prometric
• SPSP Khafji center to be an approved center.
• Acting Director
• Being a management committee member, I restructured the Policies and Procedures of the Department to manage marketing initiatives.
• Maintained strong relationships with clients to increase the stability and profit of the organization.
• Handled the reviewing and approval of contracts.
• Handling All internal, external, and Saudi Aramco Audits.
• Managing workflow.
• Training new members to the team.
• Creating and managing team schedules and assigning tasks.
• Evaluation of team performance.
• Participating in Saudi Aramco quarterly meetings - representing SPSP.
SPSP-Saudi Aramco Certification Unit- Coordinator
• Being a CWQAP Program coordinator of Dammam & Khafji Centers I used to handle Assessments Acting and Supervisor Invoicing for the organization.
• Dealing directly with Saudi Aramco contractors and subcontractors along with resolving client issues and concerns by utilizing my optimistic skills by effective communicating.
• Handling all my responsibilities, to upgrade my skills I participated in several local and international events and exhibitions as well