Deputy Chief Executive Officer
COZMO Group
مجموع سنوات الخبرة :7 years, 6 أشهر
Objectives of this role
• Be the key representative of the company in communicating important decisions to business stakeholders and the public.
• Manage the company’s overall development and ensure that general operations run seamlessly as employees accomplish established goals.
• Make strategic and financial decisions that determine the trajectory of the company.
• Monitor budgets, resources, and procedures by working with cross-functional teams.
• Create a positive company culture through strong, inspirational leadership.
Responsibilities
• Develop, execute, and assess top business strategies that will propel company growth.
• Collaborate with other executives, managers, and employees to identify meaningful solutions.
• Serve as a main resource for managers in finance, marketing, and sales operations.
• Adjust important procedures and policies by collaborating with HR and assessing current industry trends.
Required skills and qualifications.
• Expert understanding of corporate finance and business management.
• Strong knowledge of financial, technical, and economic concepts
• Proven success as a senior executive managing departmental teams.
• Familiarity with regional regulatory compliance.
• Excellent communication skills
skills and qualifications
• Relevant certification in business administration or equivalent experience in corporate management
• Collaboration skills for establishing positive working relationships.
• Ability to work under pressure to meet deadlines and accomplish business objectives.
• Project management skills
Strategy, Vision, and Leadership
• Serve as the internal leader of the organization. Provide staf with a strong day-to day leadership presence.
• Ensure that the company is adhering to the strategic plan, delivering status reports to the Board. Project manage to efectively communicate work plans and priorities derived from the organization's strategic plan by partnering with senior leaders to follow through with coordinated accountabilities, objectives, and associated budgets.
• Maintain efective lines of communication among company Area managers and directors, keeping the Operation Director and COO informed on all critical issues With Action plan and solutions.
• Identify opportunities for the company to integrate cross department/program activities and functions and leverage cross functional strengths to take advantage of new opportunities and/or to address organizational challenges.
• Partner with the Operation Director to represent the company with external vendors, constituency groups, including community, governmental, and private organizations. Program Management
• Set the overall vision and determine strategic priorities for all Area Managers and, ensuring that they are in alignment with the company's overall strategic plan and integrated to enable efective and eficient use of resources as well as support team member performance.
• Foster an organizational culture that promotes initiative, appropriate risk taking, learning, cooperation, equity, and mutual respect! Systems Development/Management
• Support the Operation Director & COO in developing and monitoring organization wide budgets and financial controls.
• Identify, develop, and implement operational systems improvements that will support highly eficient and efective performance as the company continues to grow in size and complexity. Talent Development
• Manage and improve structures and processes to ensure that we are recruiting, retaining, and developing high-quality staf at all levels in order to ensure world class customer service; innovative, inclusive, and impactful program design; and eficient and efective program implementation.
• Establish and monitor staf performance and development goals, assign accountabilities, set objectives, establish priorities, and conduct annual performance appraisals.
• Drive Top line Sales for the country stores in line with the Business Plan, minimize & control costs within the budgetary guidelines.
• Ensure that the stores are driven by retail operational excellence to increase the sales and contribution as much as possible in the daily operations (Conversion, ATV & UPT)
• Being close to the stores ensuring that the sales is monitored & followed up through key performance indicators.
• Continuously monitor and evaluate individual store performance including making recommendation for turning around poor performing stores.
• Monitor and continually evaluate that all procedures, policies, and controls are in place and used in line with company guidelines.
• Supplying input to budget processes in terms of setting area and store targets as well as cost budgets in cooperation with Store Managers and in line with company targets.
• Monitor store administration through periodical store visits and retail meetings to maximize operational eficiency within the area
• Maximize sales performance through recruiting, motivating, retaining talent and developing successful Store Managers driven by the achievement and reward of meeting targets in cooperation with HR.
• Having the overview over your area being able to support the fast flow of merchandise from one store to the other or to the Warehouse.
• Oversee internal processes and procedures to ensure quality.
• Oversee other quality control staf.
• Regularly analyze quality data and suggest actions based on collected data.
• Manage the log of quality reports and other quality documentation.
• Ensure quality and sustainability of production processes.
• Investigate customers' needs and want and develop a strategy for meeting their needs.
• set standards for quality as well as health and safety.
• Developing plans to help a company manage waste.
• Devise and establish a company's quality procedures, standards, and specifications.
• Maximizing revenue generation through proactive and reactive sales efforts while leading, developing, and managing a team focused on ensuring the client experience is exceptional. Fully accountable for generating new sales and clients.
• Key Accountabilities
Manage a group/cluster of locations and ensure sales performance and critical KPI’s are exceeding expectations.
Define and implement the sales strategy plan for the area of responsibility.
Grow the number of leads generated through sales activities.
Attract, train, and retain the best team members.
Establish personal objectives for all direct reports and clearly communicate performance expectations.
Monitor performance, provide feedback and coach all team members to support their development.
Team Leading experience, Sales oriented. Generate, build, and effectively service valuable customer partnerships.
Relationship management. Build and maintain strong relationships with various stakeholders
Ability to work in a multi-stakeholder matrix environment
Highly organized and process minded that works well individually and within a team
A strong, confident decision maker with a proactive approach
Prioritize well and manage in a high-pressure environment whilst working to tight deadlines.
Excellent analytical skills with a passionate attitude, strong desire to succeed.
Maximize store contribution by proactively driving sales, reduce stock loss and manage controllable costs. Motivate and develop team members and ensure store complies with all company regulations and procedures. Maximize sales and ensure customer focus is prioritized at all times. Consistently focus on managing a profitable business through managing all costs, delivering Budget plans. Implement and review all stock loss prevention controls. Manage a team including in store training, recruitment (where applicable), motivation, coaching, development, disciplinary, daily Floor Walk and performance appraisals. Implement store layout, visual merchandising, stock, and fixture positioning according to brand guidelines, Manage stock replenishment and availability, product launches and promotions. Ensure store is fully compliant administratively and procedurally according to company guidelines and deadlines. Ensure communication is efective throughout store and back to brand team. Weekly /daily analysis of commercial reports and implementation of action plans where necessary.
ACHIEVEMENTS:
• Achieving Brand Business Plan on Quarterly & Yearly Basis since 2015 With New Record (Month, Quarter& Year).
• The store became one of the top Three stores on SHOPPIE program, since 2015.
• Third best performing store in Kuwait and Sixth in the Middle East in revenue.
• Nomination in GWU (Grow with Us) Program as Area manager.