Deputy Chief Executive Officer
COZMO Group
Total years of experience :17 years, 9 Months
Strategy, Vision, and Leadership:
• Be the key representative of the company in communicating important decisions to business stakeholders.
• Manage the company’s overall development and ensure that general operations run seamlessly as employees accomplish established goals.
• Monitor budgets, resources, and procedures by working with cross-functional teams.
• Create a positive company culture through strong, inspirational leadership.
Primary Duties and Key Responsibilities:
• Develop, execute, and assess top business strategies that will propel company growth.
• Collaborate with other executives, managers, and employees to identify meaningful solutions.
• Serve as a main resource for managers in finance, marketing, and sales operations.
• Adjust important procedures and policies by collaborating with HR and assessing current industry trends.
• Managed cross-functional teams to improve operational efficiency and employee morale.
• Successfully implemented strategic initiatives and Oversaw budget planning and forecasting to increase company profits and productivity.
• Led executive decision-making processes to drive organizational growth and innovation.
• Implemented cost-saving measures to reduce and control operating expenses.
Skills & Qualifications:
• Hold Relevant certification in business administration or equivalent experience in corporate management.
• Collaboration skills for establishing positive working relationships.
• Ability to work under pressure to meet deadlines and accomplish business objectives.
• Project management skills.
• Expert understanding of corporate finance and business management.
• Strong knowledge of Operations, financial, technical, and economic concepts
• Familiarity with regional regulatory compliance.
Strategy, Vision, and Leadership
• oversee the day-to-day operations of the organization, and ensure that the company's operations are efficient, effective, and aligned with our strategic goals.
• Managing the operations team, developing, and implementing operational policies and procedures, and ensuring compliance with regulatory requirements.
Primary Duties and Key Responsibilities:
• Maintain effective lines of communication and manage the day-to-day operations of the company, including overseeing the operations team, developing, and implementing operational policies and procedures, and ensuring compliance with regulatory requirements.
• Develop and implement strategies to improve operational efficiency and effectiveness, reduce costs, and increase revenue.
• Collaborate with other departments to ensure that operations are aligned with the company's strategic goals.
• Develop and monitor key performance indicators (KPIs) to track the performance of the operations team and identify areas for improvement.
• Oversee the customer service team, ensuring that they are addressing customer needs across all contact touchpoints and maximizing customer satisfaction.
• Coordinate with other departments to ensure customer complaints are addressed and minimized in the future.
• Manage relationships with vendors, service providers, and other third-party partners.
• Ensure that all operational processes are documented and up to date.
• Identify and mitigate operational risks.
• Manage and allocate resources effectively to ensure that operational objectives are met.
• Monitor and report on operational performance to senior management.
• Manage and improve structures and processes to ensure that we are recruiting, retaining, and developing high-quality staff at all levels.
• Establish and monitor staff performance and development goals, assign accountabilities, set objectives, establish priorities, and conduct annual performance appraisals.
• Drive top-line sales for the country stores in line with the Business Plan, minimize & control costs within the budgetary guidelines.
• Oversaw successful planning and execution of large-scale events and projects.
• Implemented cost-saving measures resulting to ensure a reduction in operational expenses.
Qualifications
• Strong leadership and management skills.
• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal skills.
• Experience with regulatory compliance in the fintech industry.
• Knowledge of financial technology platforms and systems.
• Ability to manage multiple priorities and meet tight deadlines.
• Experience with project management methodologies.
Primary Duties and Key Responsibilities
• Led quality audits and collaborated across departments to ensure compliance with industry standards.
• Conducted regular audits and inspections to identify areas for improvement.
• Utilized data analysis to identify trends and make data-driven decisions for process improvements.
• Regularly analyze quality data and suggest actions based on collected data.
• Manage the log of quality reports and other quality documentation.
• Conducted product testing and implemented quality control measures to improve overall operations.
• Developing plans to help a company manage waste
Primary Duties and Key Responsibilities:
• Led and directed the Stores within a specific area and provided required guidance and support as well as ensuring their compliance with the health and safety regulations and standards.
• Assist in developing the annual budget of the assigned Stores and ensure all employees are working within the assigned budget by setting the required targets and responsibilities.
• Monitor the financial performance of the assigned Stores regularly (Weekly, monthly, and quarterly) by reviewing different reports including Daily sales activity to ensure adherence to the set budgets, meet sales targets, and achieve targeted financial results.
• Ensure that cash management activities across all the assigned outlets are performed in compliance with Policies and Procedures.
• Consolidate the assigned Store's combined expenses plan and perform a necessary evaluation of the same to ensure efficient and profitable operations in line with the set budget and financial targets.
• Conduct routine visits to the assigned Stores to assess the quality of services provided and evaluate compliance of different operations with the set standards and each brand’s requirements.
• Oversee the sales performance by comparing the actual sales versus the weekly targets, previous years, and projections, and prepare sales analysis briefs.
• Perform ad-hoc and other duties related to the job as assigned by the Direct Manager.
• Review customers’ feedback for each of the assigned outlets and utilize the same to identify areas of improvement and provide recommendations accordingly.
• Investigate, manage inputs, and recommend action to be taken when there are weaknesses in internal controls, and compliance with policies and procedures.
• Identify the manpower requirements and coordinate with the HRD regarding recruitment activities to ensure the hiring of a highly professional and knowledgeable workforce.
• Conduct annual performance appraisals for subordinates and recommend salary increments and promotions accordingly.
• Identify the training needs of employees and ensure training & development initiatives are successfully delivered and provide feedback to the Direct Manager.
• Delegate responsibilities and assign tasks to subordinates to facilitate performing different tasks and work-related activities.
• Manage subordinates, attendance and leaves.
Skills & Qualifications:
• Highly organized and process-minded that works well individually and within a team.
• A strong, confident decision-maker with a proactive approach
• Prioritize well and manage in a high-pressure environment whilst working to tight deadlines.
• Excellent analytical skills with a passionate attitude and a strong desire to succeed.