Support Services VP
Abdullah Al Othaim Investment Co.
Total des années d'expérience :25 years, 0 Mois
• Lead overall Support Services strategy, driving internal structures to align with the company vision
• Establish & implement frameworks & road maps that can build sustainable operating procedures
• Design a network of internal & external resources to ensure support is provided to achieve goals
• Direct the development & implementation of policies to ensure legislative governance
• Drive strategic direction for all support services, human resources, administration, facilitates & IT
• Identify gaps within the business to optimize cost, & service delivery through preparing SLA’s
• Manage the organizational changes to drive performance & resources towards optimal outcomes
• Evaluate, & prepare the overall budget, cost, & savings initiatives to drive stakeholder expectations
• Monitor the financial performance, P&L, budgets, and overruns to improve financial performance
• Oversee IT strategic projects within e-commerce, business intelligence, web-based PMS systems & disaster recovery
• Execute the overall organizational HR strategy to drive the development of practices & people
• Identified processes to measure candidates’ skill & behaviors through psychometric testing
• Led & coached an HR team to transform current operational procedures to drive performance
• Advise insight to stakeholders, & management on HR solutions for the development of employees
• Designed & implemented performance & merit consideration frameworks that secure promotions
• Built a bi-annual performance management process & introduced the use of calibration meetings
• Provide credible recommendations on the recruitment process, lead interviews, & approve hires
• Provide oversight for on-boarding & off-boarding policies ensuring transparency in the process
• Managed the use of the Oracle HCM systems to ensure a sustainable process of implementation
• Identify gaps within HR practices to drive plans to automate current systems for company culture, performance, development, recruitment, workforce planning & support “People First” strategies that can support retention goals
• Spearhead the overall group HR strategy & align all functions to the company vision & mission
• Developed employee relations & termination process minimizing risk & introduced guidelines
• Implement methodologies to build processes that drive a consultative approach to HR practices
• Collaborate with the Group CEO, Board, & stakeholders to meet strategy needs & requirements
• Developed & integrated incentive plans to progress efforts in retaining the best talent
• Identify & develop gaps within the training & development programs to increase retention
• Led the Saudi labor law compliance & governance guidelines, ensuring consistency & transparency
• Drove & managed the oversight of HR functions, compensation, benefits, recruitment, organizational development, training, and automation projects with forward-thinking innovative HR technologies that can improve operations
• Drove strategies & programs that established HR frameworks, policies & procedures
• Advise & provide credibility on HR, commercial, & financial input to the Chairman & Executives
• Evaluated management & drove strategies to onboard new talent to bring diversity
• Direct & align the strategic direction of HR goals for training, development, talent, employee engagement, performance, rewards, policies, & recognition plans to create sustainable practices
• Aligned transformation strategies to the automation plans to create transparency on fixed labor costs, insurance, medical quality and training programs, policies, and procedures through credible HRIS systems such as SAP applications
• Led & managed a large multi-disciplinary team of HR in KSA, UAE, Bahrain, Jordan, Syria, & Iraq
• Facilitated inductions for employees to the JV instilled legal compliance, compensation, benefits, & internal communications are maintained while managing business agreements & regularity affairs
• Provided credible advice & guidance as a member of the Executive Board for Tibbiyah Holding & the Compliance Steering & Transformation Committees to drive organizational excellence & good governance around HR practices
• Executed plans that satisfied the needs of the organization, stakeholders, & employee
• Create innovative retention strategies & revise HR compensation & benefits packages for retention
• Advise the Exec. Committee requirements while supporting the Chairman on operational needs
• Managed delivery of HR services by setting KPI’s & PDP’s for 25 HR employees over 6 locations
• Drove HR strategies & policies, led recruitment, compensation, & benefits, training, cost efficiency programs, job structuring design, employee relations, talent management, & succession planning
• Analyzed the structure & levels of authority while developing sustainable talent management & succession plans through the identification of future leaders that will drive the business
• Built & maintained relationships with government sectors, relevant labor & local work councils’ authorities to ensure company adherence to relevant laws and legislator requirements
• Enhanced HR systems & procedural safeguards in the company to satisfy the needs & vision
• Implemented changes towards the company culture to shift from family-run to commercial
• Identify gaps in the performance management systems that drive ROI of existing & new customers
• Develop systems that share customer history including measuring the outcomes of customer lifetime value, drive initiatives to improve the call center agents KPI’s by improving the IVR options and sharing the best practices to build sustainability
Assisted the company to be certified as best Saudi company attracting & developing Nationals
Managed all HR requirements for 3, 000 employees within regional operations, HQ & 300+ franchise stores Developed the internal delivery of HR services through a team of 35 reports
Managed & assessed the needs and budgetary requirements establishing strategy and action plans
Formulated MI reports, including information for the Labour Office about Saudization programs
Streamlined strategies around employee attendance & benefits including medical & travel
Supervised HR procedures and policies and localization strategies throughout the Group, manpower planning, recruitment, remuneration, training, and development requirements for a wide variety of staff up to senior management level.
