Ali Al-lawati

Account Manager (Nawras) at Nawras Telecommunication

• Oman - Muscat
• January 2007 to May 2014

Nawras Telecommunication (2007 to-date):
Finance Dept. as a Collection Officer (Billing)

Handling business customers and solving their issues in different categories (i.e. Mobile & broadband) . Following up to collect outstanding & current bill amounts.

I have an excellent relationship with people and attracting them within the organization. Twice I was selected as "Collector of the month" and usually I was exceeding my targets.

Courses attended with Nawras:
1. Microsoft Excel 2003 level 2&3.
2. Creating Business Awareness & Improving Cooperation.
3. Project management professional.
4. High Impact Presentation Skills.

Account Manager (SME) Nawras
In 2012 I was promoted to "Account Manager" managing corporate accounts and always meeting my targets. My portfolio consists of more than 65 companies. I have a reputable & strong relationship with the locals within the region.

Other external courses:
* Info line training

This training was related to call center and how to communicate with customer as well how to solve their problems (Customer service) with certificate

Nawras Training (Sales, Marketing, Presentation Skills), How to handle customers' objectives & more)

COMPUTER SKILLS
• Kapiti _ bank system.
• Impact _ bank system.
• Vision plus _ Cards system.
• Customer Accounts Maintenance (Infinys)
• CCF/CSI.
• Sales force
• Microsoft word, excel, sms bank system, emails, power point, access.

My next plan is to do different courses in computer such as (A+, Network+, )